Manager Customer Service

RANDALL STEVEN RUBALCAVA

***** ** ***** **., ********, OR. 97062

MOBILE 408-***-**** HOME 503-***-****

EMAIL: ***************@*****.***

PLANT MANAGER

Senior Manager successful at building high-performance operations teams and

leading sophisticated manufacturing and service organizations with P&L

responsibility up to $100 Million. Manage with a strategic vision and a

clear sense of purpose and urgency when faced with diverse situational

challenges. Skilled at establishing tactical operational excellence within

culturally diverse environments, translating conceptual models into

specific growth strategies, and planning/executing multi-faceted global

business development campaigns designed to improve market share, gross

revenue and EBITDA.

KEY QUALIFICATIONS:

.

. Cost Reduction and Profit . Technical Background in RF

Optimization through Improved Technologies, SMT, Automotive,

Efficiencies in Operations Computers, and Consumer Goods

Manufacturing.

. Global Operations Management . Quality Manager Implementing Formal

Ventures and Global Freight Cost Quality Management Systems

Reduction Negotiations

. Re-Engineering Operations & Process . Program Manager over Outsourcing and

Improvement Partnerships Overseas

. Business-to-Business Sales Growth . Director over Customer Service

and Improved Relations on Key Negotiating Large Contract Pricing

Accounts Strategies

. Supply Chain and Replacement . Safety Manager Implementing Formal

Process for Global RMA Business. Safety Programs, Education, and

Training

. Implement Lean Manufacturing . Forecasting & Budgeting (Operating &

Principles and Continuously Reduce Capital) with Profit and Loss

Waste Responsibility

. B.S. Degree, Business Administration, San Jose State University.

. A.S. Degree, Management and Supervision, Mission College.

. A.S. Degree, Electronics Technology (3 courses from complete).

. Level 1 and Level 2 Certificates, Management, Mission College.

PROFESSIONAL EXPERIENCE:

1/12 - pres. AXIOM ELECTRONICS, Beaverton, OR. SUPPLY CHAIN MANAGER

Manage the procurement, cost, quality, and availability of all materials.

Develop and negotiate the cost and supply chain strategies as the

representative for the company.

. Improved Buyer efficiencies by 50% through establishing Auto

Replenishment Programs with major distributors while also reducing

lead-times and inventory levels.

. Consultant to Operations Management for flow mapping, Lean, and

Repair Operations.

. Successfully manage and negotiate freight costs with immediate 20%

improvement.

. Lean stockroom and kitting operations improving delivery to

operations by 300%.

. Increased Inventory Turns from 3.4 to 6.0 over my first year.

3/09 - 1/12 SEALY MATTRESS, PORTLAND, OR. Assistant Plant Manager/Safety

Direct 120 employees while implementing Lean Manufacturing Principles for

Receiving, Sewing, Quilting, Mattress Build, Box Spring Build, Shipping,

Quality, Safety, Maintenance, and Distribution.

. Improved Pieces per hour by 18% leading the company from 18th to

4th in the national in-corporate rankings within 12 months while

achieving best practice.

. Ensure on-time customer delivery by successfully managing the

dispatch, warehouse, and distribution to Oregon, Washington,

Alaska, Idaho, and Montana.

. Manage the Portland Plant Safety Program, and Metrics; improved

recordable injuries by 50%.

4/07 - 3/09 APCON, INC., WILSONVILLE, OR. SR Operations Manager/Quality

Manage plant operations over SMT Machine Operators, Engineering

Technicians, and Assembly

Operations building Computer Networking Equipment. Implemented Quality

Programs, MRB, and Procedures for PCB manufacturing component placement

and solder specifications. Created and managed the Test Failure Database

for company material's cost reductions. Implemented continuous

improvements plant wide and 5S improvements for Assembly, Test, Quality,

Inventory, and Shipping/Receiving. Representative for business related to

Operations and Customer Service or Quality.

. Improved 5S score by 2.0 points across plant manufacturing floor.

. Successfully manage freight negotiations reducing costs by 40%;

domestic and international markets.

. Created an MRB Program that saved $50K Quarterly in material scrap.

During the first year.

. Ensure SMT equipment is capable to support and compatible with

current and future development.

12/05 - 4/07 PECO MANUFACTURING, PORTLAND, OR Operations/Traffic Manager

Manage test and assembly of Aerospace and Commercial Thermostat PCB's and

sub-systems, along with Metal Fabrication, and Plastic Moldings from

various resins to build plastic frames. Renovated and re-designed two

warehouses for efficient layout and improved 5S, while reducing waste and

lowering labor costs. Manage material requirements and Kan Ban program to

insure line fill and FG requirements are met in order to exceed customer

delivery expectations.

. Lead Cycle Count Program and cross-training for operations

personnel, improving inventory accuracy from 88% to 98%.

. Reduced freight costs to and from China, Korea, Europe and domestic

by 81% through freight forwarder quotes and negotiations as the

Global Traffic Manager.

3/04 - 12/05 K + S SERVICES, (Toyota Plant) UNION CITY, CA. Operations

Plant Manager

Manage all plant operations including Sales Growth, key Customer

Accounts, and Outsourcing to vendors locally and internationally. Lead

test and assembly for rework of Robotics Equipment, motors, pumps, PLC's,

and various electronics PCB's. Implement Toyota Production Principles

across the plant in compliance with Toyota's Approved Vendor Listing.

Manage material requirements and purchasing to insure line fill and FG

requirements are met in order to exceed customer delivery expectations.

. Manage technical evaluations, quotes, purchase orders, and

invoicing while achieving 60% Margins.

. Manage profit & loss for the California branch while increasing

sales 15% over the first year.

3/03 - 3/04 LINEAR TECHNOLOGY, MILPITAS, CA. Logistics/Warehouse Manager

Manage shipping/receiving and inventory management for multiple warehouse

sites. Insure product meets delivery expectations at customer sites, on-

time, and at the lowest price. Purchasing/Buyer duties for MRP

requirements to meet forecast and Kan Ban fill.

. Increased inventory accuracy from 85% to 98% over 6 months.

. Backup Traffic Manager for all company shipments worldwide, helped

reduce freight costs by 20%.

3/97 - 7/02 SPECTRIAN, SUNNYVALE, CA. Director of Global Wireless

Operations

Managed 100 employees in Lean Manufacturing of Wireless Amplifiers in

Sunnyvale, Korea, China, and Thailand. Also manage New Product Introduction

to the manufacturing floor then successfully outsource to overseas

manufacturing partners. Manage RF testing and assembly on systems and PC

boards with SMT and thru-hole technology, wiring, and mechanical assembly.

. Managed the P&L, Supply Chain, and Replacement Process for the

Global RMA Business, CM and ODM partners and QBR's then presented

the financial analysis.

. Successfully met operation's budgets with $120 million annually in

revenue.

. Presented the product margin performance for global repair and 3rd

Party Repair Operations to the Executive Staff during the

Operations Review achieving 70% Margins.

Director of Global Customer Service/Inside Sales - Wireless Systems

Managed Customer Service Representatives responsible for loading the Sales

Forecast and the Master Demand Schedule for the company. Created and formed

an Inside Sales force to work in conjunction with Outside Sales

representatives.

. Insured manufacturing meets Global Master Production Schedules.

. Insured all customer expectations were met by managing the On-Time

Delivery Report, RMA Backlog Report, and Customer Satisfaction

Surveys.

Contact this candidate