Sales Customer Service
Resume:
Arthur T. McHill
**** ** **** ***, *******, Fl 33322
***********@*****.***
Profile
Operations & Distribution Director with an extensive career of
consistently increasing responsibilities in primarily the watch
and accessories industry. Expert and specialist in Customer
Service, After Sales Service and Inventory Control.
Experience
TechnoMarine USA Inc, Miami, Fl 2009 - 2013
Logistics/Distribution Manager
Managed receiving, vault storage, shipping, order entry,
customer service, after sales service for watch
importer/wholesale distributor.
. Managed receiving, storage and shipping of $20 million watch
inventory.
. Placed purchase orders with vendors for watches, strap,
accessories and displays based on sales forecast implemented
with sales team and monitoring inventory levels.
. Monitored incoming shipments with regard to pricing and
accuracy.
. Managed Consignment inventory/sales with major retailers.
. Managed returns process with customers and returns to
vendors.
. Main liaison with customs brokers for import/export of all
merchandise including duty drawbacks
Binda USA, Aventura, Fl 2005 - 2009
Logistics Director
Managed purchasing/forecasting, receiving, storage, order entry
(EDI), shipping, customer service and after sales service for
multi-brand watch & jewelry importer/wholesale distributor.
. Received and shipped over 200,000 watches/jewelry/POP yearly.
. Managed purchasing/planning, receiving, storage and shipping
of $35 million watch/jewelry inventory to USA, Caribbean,
Canada, Mexico, Venezuela, Argentina, Uruguay & Chile.
. Executed purchasing plan by analyzing sales history to meet
seasonal inventory requirements and control monthly costs.
. Managed finance staff (A/R, A/P, etc); prepared reports with
Finance Manager for home office in Italy.
. Prepared, managed and implemented budgets for all departments
(Finance, Customer Service, Inventory Control).
. Managed all staff with department managers.
. Directed outsourced warehouse operation and after sales
services operations.
. Reconciled weekly inventory reports and quarterly physical
inventory with third party logistic supplier.
. Supervised IT staff; reviewed & implemented modifications to
software with IT. Implemented EDI program with major
accounts by working closely with IT Dept.
. Negotiated cost effective transportation for multinational
shipments from suppliers/vendors and to distributors.
Sunlinc, Weston, Florida 2002 - 2005
Director of Operations
Oversee all areas of operation for Destination Management
Company.
. Liaison with clients to establish program parameters & costs.
. Source, negotiate pricing & purchase supplies/rates with
vendors.
. Receive store & ship supplies to offices in the Caribbean.
. Arrange import/export of supplies to/from Caribbean offices.
. Direct 3 General Managers (2 in Caribbean offices) & more
than 45 employees.
. Developed & implemented operational procedures, systems &
processes to improve work flow.
. Established inventory control & warehouse system.
. Created employee manual.
. Explicated job descriptions for entire organization.
. Implemented and formed credit card payment process.
Movado Group Inc., New York, NY & Paramus, NJ
1982-2002
Retail Store Manager, 2000 to 2002
Relocated to Florida to open & manage watch, jewelry and gift
boutique with over $2 million in sales.
. Accountable for all aspects of store operations (sales
management, shipping/receiving, inventory control, customer
service & training).
. Directed 8 sales staff to reach sales budget goals.
. Supervised budget, reported to Director of Retail Sales.
. Increased sales from $1.2 million (first year) to $2.1
million (second year).
Luxury Distribution Director, 1993 to 2000
Managed receiving, storage, shipping, order entry, customer
service and after sales service for luxury brands (Piaget, Corum
& Concord).
. Managed staff of 6 watchmakers with regard to after sales
service and quality control.
. Increased productivity over 15% by measuring work flow &
inputting standard hourly production rates.
. Assisted in designing new warehouse facility.
. Helped increase forecast accuracy to 90%.
. Established personnel policies and procedures.
. Managed vault/storage and vault procedures with security
director to minimize risk.
. Liaison with security director to insurance broker to ensure
vault and premises are adequately covered.
Education - BS. Business & Management, State University of New York at Old
Westbury
Technical BPCS Software (SSA IBM AS-400), GP Dynamics, Scala, QuickBooks.
Military Sergeant United States Air Force
Air Force Commendation Medal & Good Conduct Medal
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