Medical Assistant

DR GARIMA SHARMA, BHMS, NDDY

Address- **** US Route 46, Apartment 58A, Parsippany, New Jersey 07054

Email- ***********@*****.***

Contact- 973-***-****

A multifaceted and highly motivated life and long term care underwriter and trainer

with over 6 years of experience attained within a multinational company with

a track record of growing and restoring profitability, process efficiency and

service excellence

Areas of expertise

•Insurance & Risk- Life, LTC

•Underwriting & Medical Summarization

•Healthcare, Medicine & Drugs

•Medical & Clinical records, Data entry & Data analysis

•Lean Trained & certified

•HIPAA regulations & compliance guidelines

•Strategic planning, Operations & Team management

LOMA Level 1 and 2 certified (280+290), 301

2years experience of working in a clinic as Doctor cum Medical assistant

PROFESSIONAL EXPERIENCE

GENPACT (May 2007 – Nov 2012)

CLIENT: GENWORTH FINANCIAL (EMSI & WFI)

Process & Knowledge Developer/Underwriter in Operations & Training

As Underwriter

•Evaluating medical records for life, long term care and health insurance of new and

existing business and carefully summarizing & underwriting all inter- related risk factors based

on company’s guidelines and philosophy.

•Sound & accurate decision making in whether to Accept, Postpone or Decline a policy.

•Co-facilitated LEAN process improvement project for the team resulting in improvement of TAT

from 18 days to 16 days spent on 1policy

•As Auditor, slashed the error % of the team from 35% to 15% by successfully driving UW sur -

veys, quizzes and training ensuring 100% involvement from employees.

•Underwrote Individual applications with complex medical histories, balancing medical risk with sales

objectives

•Reduced team's backlog by 25% through speedy summarization and underwriting techniques on

high & fluctuating volume days

•Participated and was an integral part of Pilot –"EKG Underwriting project”

•Suggesting system and process improvement on an ongoing basis to constantly increase the efficiency

and effectiveness of servicing customers.

•Effectively partners with co-workers and agents to create a high performance organization

•Assisted other underwriters by collecting information about the applicants and evaluated them based on

the standard underwriting strategies and scope.

•First point of contact for all administrative and logistical support for the team.

As Trainer/Subject Matter Expert

•Coached all the new hires within the stipulated time period for past 2years who exceeded depart -

mental goals consistently for past 6months

•Redesigned format for training, facilitated mentoring programs and effectively increased the visibility of

educating tools by reducing the time for classroom training from 3-months to 1.5months.

•Create and disseminate regular reports of key metrics (dashboards) and evaluated performance metrics

for the whole team

•Upkeep of SOPs,compliance and HIPAA guidelines and conducting RCA

on various team issues

•Orchestrated refreshers & in-house trainings for existing and newly recruited

employees,monitored new hire performances, giving them feedback and designing

appropriate action plans as per the individual need

•Part of Knowledge Transfer & IT form design for Digitization of Medical conditions– HTN and Dia -

betes Mellitus

Achievements

•Bestowed with Bronze award thrice for super delivery on accuracy, productivity and meeting targets

on time and displaying perfection in handling new hires training.

•Awarded with the “Best Presenter” in All Trainers Annual Meet on Lean ideas.

Professional Associations

LOMA (Life Office Management Association) Level 1 & 2 certified

Previous Employments

Holistic clinic as homoeopathic and naturopathic doctor

•Responded to emergencies; assessed the condition of the patient; decided on the type of medical atten -

tion required; called appropriate ambulance service when needed; notified family when resident is

transferred or admitted to the hospital; notified the physician when a change in condition occurs.

•Monitors, records, and communicates patient condition as appropriate utilizing

computerized documentation systems and also on relevant files

•Encouraging Holistic healing and lifestyle modifications

•Attended various state & district level seminars

•Participated in yearly government facilitated Pulse Polio Immunization campaign

Education

•BHMS(Bachelor in Homoeopathic Science) from Nehru Homeopathic Medical College, Delhi Univer -

sity,2007

Projects : Nephrolithiasis(Renal calculi) & Cholelithiasis(Gallbladder calculi)

•Diploma in Naturopathy & Yoga from AYUSH,2008

•High School from DS Modern School, New Delhi (CBSE)

Hobbies

•Active Volunteer at Red Cross Society, helping people in need of blood

•Part of “Go Green” initiative to plant more & more trees

•Anchored various cultural events and organized too

Contact this candidate