Customer Service Project Manager
Resume:
Kelly Davis
Murfreesboro, TN 37129
**************@*****.***
EXPERIENCE 12/13 - Present Custom Built Personal Training
Murfreesboro, TN
Personal Trainer
. Develop weekly workout plans for clients and provide
motivational encouragement.
. Provide nutritional counseling for clients to ensure
maximum results while dieting.
. Responsible for increasing client retention by creating
a positive and beneficial environment.
3/12 - 1/13 Mid-Cumberland Transportation
Murfreesboro, TN
Trainer/Driver
. Assisted in providing and coordinating required/routine
training sessions for the Transportation program.
. Assisted with ensuring that maintenance was performed as
required on all vehicles and equipment and maintained
records.
. Promoted to Trainer within the first seven months of
employment.
. Assisted in office functions, answering phones and
dispatching drivers using RouteMatch.
4/11 - 12/11 Complete Nutrition
Murfreesboro, TN
Store Manager
. Responsible for daily operational functions including;
inventory, banking deposits and POS.
. Training of sales staff on sales systems, company
processes and policies, and on-going training of new
products.
. Provided exceptional customer service.
8/08 - 4/11 Cintas
Nashville, TN
Service Sales Representative - Uniform
. Provided route service to set customer base, through the
pick-up and delivery of uniforms and other facility
service products.
. Operated company owned box truck to and from numerous
customer stops throughout the course of the day, as well
as lifting, carrying and walking clean products into and
soiled products out of customer.
. Responsible for customer satisfaction, by responding to
customer inquiries and requests, as well as pro-active
problem solving.
. Responsible for growing existing route, through sales of
additional items from product line and catalog to
current customers.
. Chief recognition of achieving $15,000 Club in my first
three months of employment.
5/07 - 08/08 Rite Way Service, Inc.
Smyrna, TN
Project Manager
. Responsible for hiring of employees, new employee
orientation on safety, customer relations,
communications, security and proper attire.
. Managed inventory control, on-line purchasing of
supplies and equipment maintenance.
. Updated daily time and attendance records, maintained
absentee calendar and on-line Payroll functions.
5/98 - 5/07 Residential Cleaning Service
Murfreesboro, TN
Owner/Operator
. Managed inventory control, maintained records (control
and filing), supply purchasing, equipment maintenance,
cash accountability, and various customer service
aspects.
. Scheduled and coordinated clientele appointments.
. Introduced new products increasing earnings by 23%
through
in-home demonstrations as well as customer's word-of-
mouth recommendations.
10/96 - 5/98 John Weiland Homes
Brentwood, TN
Neighborhood Operations Manager
. Facilitated homebuyers with selecting custom materials
for interior/exterior implementation to home.
. Scheduled and directed workflow for both sub-contractors
and vendors to achieve job completion in a productive,
timely manner.
. Director of ordering and purchasing.
. Company liaison responsible for obtaining government
issued permits.
2/93 - 5/96 Red Spot Paint Evansville, IN
UV/VM Coordinator
. Entered formulas to maintain required coating
ratio/accuracy.
. Company liaison between lab, customers and plant
management.
. Maintained MSDS/Product information data.
. Ensured all products met or exceeded OSHA standards.
3/88 - 2/93 Aeroquip Henderson, KY
Receptionist/Administrative Assistant
. Maintained 6-line switchboard.
. Responsible for all correspondence for HR, Engineering
and Plant Manager.
. Assisted HR with payroll and benefits administration.
EDUCATION
. 1983 Murray State University Murray,
KY
. 1979-1983 Webster County High School Dixon,
KY
TRAINING/SKILLS
. Microsoft Word, Excel, and Power Point
. Type 55-60 wpm; provide excellent customer service in
situations demanding face-to-face, telephone and e-mail
interaction.
. CPR/AED certified.
Contact this candidate