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Customer Service Project Manager

Location:
Murfreesboro, TN
Posted:
April 08, 2014

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Resume:

Kelly Davis

**** ****** *****

Murfreesboro, TN 37129

615-***-****

acdkls@r.postjobfree.com

EXPERIENCE 12/13 - Present Custom Built Personal Training

Murfreesboro, TN

Personal Trainer

. Develop weekly workout plans for clients and provide

motivational encouragement.

. Provide nutritional counseling for clients to ensure

maximum results while dieting.

. Responsible for increasing client retention by creating

a positive and beneficial environment.

3/12 - 1/13 Mid-Cumberland Transportation

Murfreesboro, TN

Trainer/Driver

. Assisted in providing and coordinating required/routine

training sessions for the Transportation program.

. Assisted with ensuring that maintenance was performed as

required on all vehicles and equipment and maintained

records.

. Promoted to Trainer within the first seven months of

employment.

. Assisted in office functions, answering phones and

dispatching drivers using RouteMatch.

4/11 - 12/11 Complete Nutrition

Murfreesboro, TN

Store Manager

. Responsible for daily operational functions including;

inventory, banking deposits and POS.

. Training of sales staff on sales systems, company

processes and policies, and on-going training of new

products.

. Provided exceptional customer service.

8/08 - 4/11 Cintas

Nashville, TN

Service Sales Representative - Uniform

. Provided route service to set customer base, through the

pick-up and delivery of uniforms and other facility

service products.

. Operated company owned box truck to and from numerous

customer stops throughout the course of the day, as well

as lifting, carrying and walking clean products into and

soiled products out of customer.

. Responsible for customer satisfaction, by responding to

customer inquiries and requests, as well as pro-active

problem solving.

. Responsible for growing existing route, through sales of

additional items from product line and catalog to

current customers.

. Chief recognition of achieving $15,000 Club in my first

three months of employment.

5/07 - 08/08 Rite Way Service, Inc.

Smyrna, TN

Project Manager

. Responsible for hiring of employees, new employee

orientation on safety, customer relations,

communications, security and proper attire.

. Managed inventory control, on-line purchasing of

supplies and equipment maintenance.

. Updated daily time and attendance records, maintained

absentee calendar and on-line Payroll functions.

5/98 - 5/07 Residential Cleaning Service

Murfreesboro, TN

Owner/Operator

. Managed inventory control, maintained records (control

and filing), supply purchasing, equipment maintenance,

cash accountability, and various customer service

aspects.

. Scheduled and coordinated clientele appointments.

. Introduced new products increasing earnings by 23%

through

in-home demonstrations as well as customer's word-of-

mouth recommendations.

10/96 - 5/98 John Weiland Homes

Brentwood, TN

Neighborhood Operations Manager

. Facilitated homebuyers with selecting custom materials

for interior/exterior implementation to home.

. Scheduled and directed workflow for both sub-contractors

and vendors to achieve job completion in a productive,

timely manner.

. Director of ordering and purchasing.

. Company liaison responsible for obtaining government

issued permits.

2/93 - 5/96 Red Spot Paint Evansville, IN

UV/VM Coordinator

. Entered formulas to maintain required coating

ratio/accuracy.

. Company liaison between lab, customers and plant

management.

. Maintained MSDS/Product information data.

. Ensured all products met or exceeded OSHA standards.

3/88 - 2/93 Aeroquip Henderson, KY

Receptionist/Administrative Assistant

. Maintained 6-line switchboard.

. Responsible for all correspondence for HR, Engineering

and Plant Manager.

. Assisted HR with payroll and benefits administration.

EDUCATION

. 1983 Murray State University Murray,

KY

. 1979-1983 Webster County High School Dixon,

KY

TRAINING/SKILLS

. Microsoft Word, Excel, and Power Point

. Type 55-60 wpm; provide excellent customer service in

situations demanding face-to-face, telephone and e-mail

interaction.

. CPR/AED certified.



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