Customer Service Manager

Felicia Patching

** ******** ****

Maldon

Essex CM9 6BE

Tel: 016**-******

Mob: 078**-******

Email: *************@*****.**.**

PROFILE

I am well presented with exceptional customer service skills, polite,

reliable with excellent interpersonal and team working skills. I am self-

motivated and adaptable with the ability to use initiative to reach

personal goals and ambitions. This is supported by enthusiasm and

commitment to develop my Gym Instructor abilities with a fitness centre in

return for hard work and dedication.

FITNESS QUALIFICATIONS

YMCA Gym Instructor - March 2014

CYQ Level 2 Certificate in Fitness Instructing Gym

YMCA Fitness Industry Training, London

PROFESSIONAL MEMBERSHIP

Member of Register of Exercise Professional (REPs)

Key skills and Qualities

. Experience in planning, delivering a safe and effective induction and

exercise plan

. Working knowledge of health and safety in a Gym environment

. Excellent time keeping skills

. Motivational skills - able to improve clients confidence and training

abilities

. Excellent interpersonal skills - able to deal with confidential and

personal information

. Customer care skills

. Team working - assisting and sharing information with colleagues and

management

. Communication skills - able to instruct clients and update client

programme

. Language skills: GCSE French and German (oral / written)

CAREER HISTORY

Beauty Receptionist

September 2010 - Present

Clarice House

Duties:

. Reception duties, spa day bookings, meet and greet clients and health

club members

. Organising the post and parcels for delivery

. Assisted the Spa manager to promote the company and with the selling

of products

. Provided general administration (filing, faxing, data inputting etc)

Sales Assistant (part time) March

2004 - September 2010

Perrywood Nurseries

Duties:

. Served customers in locating products and providing advice

. Operated the till and ensured the shop floor was tidy

. Ensured shelves and stock areas were maintained

. Advised customers on plants and products

. Answered the phone and dealt with customer orders and enquiries

EDUCATION AND TRAINING

BA (Hons) Art and Design: Graphic Media June

2010

University of Essex: School of Art and Design

2 A-levels, 1 International Baccalaureate Standard June 2005

Anglo European School, Ingatestone

8 GCSEs

September 1998

Anglo European School, Ingatestone

PERSONAL DETAILS

Full Drivers Licence

Interest and Hobbies: Ice Skating, Piano, Bootcamp, Health and Fitness,

Alternative Therapies (reflexology, nutrition and massage)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate