Customer Service Data Entry

Jocelyn Taylor

**** ******** ****, ********, **** 43211 - 614-***-****

***********@*****.***

Overview

Seeking employment which will allow me to grow professionally, while being able to

utilize my strong organizational and exceptional people skills.

Work Experience

Magic Johnson Bridgescape Academy Columbus, OH January 2013- March 2014

Lead Recruiter

• Enroll students while adhering to and enforcing strict EdisonLearning and district

policies and procedures.

• Communicate program details to parents and students

• Assist with material management, data entry, and other related tasks

• Network with parents and deliver a personal appeal to sign up for the program

DSW shoephoria! Center, Columbus, OH November 2012-January 2013

Customer Service Representative (part time Seasonal)

• Assists customers in the selection of products from the DSW website

• Partners with DSW customers and stores to provide assistance with product inquiries, sales,

rewards information, customer service questions, order status inquiries via phone and online

• Collaborates with peers and management team to enhance the customer experience

• Assisted management team on the helpline; assisting with escalated calls and provided

assistance to peers, with question on concerns, in regards to customer inquiries.

• Assisted with new hire training, when new representatives was entering onto the call center floor

• Identifies and communicates critical customer service issues to supervisor

• Works effectively with others in a team environment to accomplish company goals and to

identify and resolve customer and business related issues

Riverside Children’s Center Columbus, OH February 2012- March 2013

Teacher (better opportunity

• Responsible for helping children 6 weeks- 20 months with educational activities

• Work with primary group on learning and developmental skills

• Reporting observations of children development.

• Work with co teachers on weekly planning for children

• File and update children information

• Reporting children injuries

• Assist enrollment specialist with child enrollment

• Submit daily in monthly reports to parents about new activities and advancements

in the classroom

• Meet with family and child to ensure smooth transition into program and

Classrooms

• Assist with material management, data entry, and other related

Schoenbaum Family Center Columbus, OH J une 2008- February 2012

Teacher Assistant / Front Desk Clerk (Schoenbaum Family Center)

• Help teachers in a class room setting

• Greet visitors as the enter the building

• Keep hourly record of those who entered the building.

• Update employee and children files for the center.

• Assist with budget, entering data entry of the budget into the computer

• Communicating with parents about child's day.

• Work with co teachers on weekly planning for children

• Enroll children into center, meet with family and child to ensure smooth transition

into program and classrooms

• Assist with material management, data entry, and other related

Starting Point Learning Center Columbus, Ohio July 2008- 2010

Administrative Assistant/ Teacher

• Work with primary group on learning skills and advancements•

• Record observations of children development

• Communicating with parents about child's day.

• Working with co teachers on weekly planning for children

• File and update child and teacher information

• Entering children files in the computer

• Updating files of families and staff

• Monitor daily and monthly count of children enrolled

• Enroll children into center, meet with family and child to ensure smooth transition

into program and classrooms

Black Ink Columbus, OH June 2007-July 2009

Front Desk Receptionist

• Work with customers

• Assist customer with bill paying and cashing checks.

• Managing budget and company expenses

• Answer questions customers had about a product

• Supply company with supplies need, order supply.

• Answer inbound calls set up appointments and call to verify appointments.

Community Threads Columbus, OH June 2006- May 2007

Program Coordinator/Youth Job Coach

• Recruit and supervise program leads and assistants

• Plan and manage actives and events for program

• Provide monthly reports

• Mange enrollment and number counts for summer and after school programs

• Meet with family and children to assist with household needs

Education

University of Phoenix Human Service May 2012- Present

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