Customer Service Human Resources

James Saunders ● **********@*****.***

Home: 770-***-**** ● Cell: 678-***-**** ● 2007 Emerald Pointe Dr.● Winder, Georgia 30680

PROFESSIONAL SUMMARY

The Consummate professional with capable skills in customer/ client relationships. Experienced in MS Office,

and customer service excellence, expressive written and oral communication and organizational skills. Very

Motivated individual committed to customer relations; intelligent, personable, innovative, flexible, meticulous

technical skills, proven professional with sustained superior work performance; a total quality performer.

Demonstrated ability to work with all levels within the organization with a broad experience with a variety of

system platforms and software applications. Experience includes:

Superior Customer Manufacturing & Semi Fluent in Spanish

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Service Distribution

Administrative MS Professional Suite

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TECHNICAL SUMMARY

Software: MS Professional/Office, SAP, PeopleSoft, Click Commerce, Power Point, Outlook, 10 Key Alpha & Numeric

Functional knowledge: knowledge of public service, customer service. Additionally, experience in scheduling, appointment

setting, event Planning, and Sales.

EDUCATION & CERTIFICATES

University of Houston, Houston, TX.

Miles College, Birmingham, AL.

Public Records Policy and Procedures Certificate of Completion 2011

Health Information Privacy/ Security Certificate of Completion 2011

Ethics Policies Certificate of Completion 2011

PROFESSIONAL EXPERIENCE

Department of Public Health, Atlanta, GA. May 2010 – June 2013

Program Associate

Examine evidence for processing applications, abstract vital data, processed vital records, constant communication with

Judges, Attorneys, Georgia’s 159 County Agencies, Probate and Superior Courts. Maintain accuracy of required records, logs,

and transmittals. In conjunction with Child Enforcement Agencies throughout Georgia in attempt to locate biological parents for

children in the adoption process. Processed, certified both birth and death records, divorce decrees, birth legitimations, and

amendments.

A Total Quality Performer

Matrix Resources, Dunwoody, GA Aug 2008 – Jan 2009

Client Support Analyst

1st contact level 1 triage, documentation, tracking, and solution solving for level 1 support calls, security, password resets, user

security and creations, Click Commerce Vendor Management System, Application tuning, create direct orders for clients and

consultants.

Phillips Consumer Electronics, Dunwoody, GA July 2007 – Aug 2008

Customer Service Representative

Provided superior customer service, assisted customers with online purchases, updated customer data in SAP, credit

adjustments, consumer conflict resolutions, created orders as well as return orders for damaged or otherwise inoperable

products.

Processed cancelled orders for damaged products, very heavy phone interaction, fax transmittals, and internet. Processed and

disbursed refunds to customer accounts.

Department of Human Resources, Atlanta GA Mar 2001 – July 2007

Data Transcriber II/ Putative Father Registry Clerk

Conduct database searches for DHR and other state agencies for biological parents, processed and certified Paternity

Acknowledgements documents, notified biological parents of pending adoptions according to state law, maintained accurate

and detailed logs. Processed birth and death certificates, divorce decrees, and amended adoptions both foreign and domestic.

Assisted customers via phone, internet, and in person. Act as lead clerk, responsible for tracking and client/customer relations.

Professional Affiliations

NCSA National Customer Service Association

Member 2007

A Total Quality Performer

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