Diogo Antunes

Neugutstrasse ** Portuguese – B Permit

CH-8600 Dübendorf Single

Tel. +41-78-751-**-** Age 27

E-Mail: acdkju@r.postjobfree.com Available: immediately

Technical College - Trained IT Technician/Network Administrator

with Professional Experience

Professional Experience

07/2012 – 03/2014 Huawei Switzerland, Dübendorf

NOC Engineer

Monitoring and maintenance of VAS and CORE

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VAS – SMSC, MMSC, NTR, OTA, VMS, ORGA, SCP, DHCP, ACS, DNS

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CORE – MSS, HLR, SGSN, GGSN and UGW Huawei

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Customer services in German and English

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01/2009 – 06/2012 NSN – Nokia Siemens Networks, Lisbon

VAS Coordinator

Complete coordination of VAS group

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Analysis of KPI’s

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Definition of work rules and methods following ITIL ideology

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Development of productivity optimization tools

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Integration and coordination of various international projects of

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supervision (T-Mobile, AAA, Vodafone DE, Bouygues Telecom)

Fault Location and Correlation in VAS

BackOffice work

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Analysis, Reporting and Correction of network anomalies

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Development of PHP tool over MySQL DB

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Development of automation scripts

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Creation and optimization of processes

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Network Engineer in VAS

Monitoring and maintenance of VAS Platforms

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Streaming, VOIP, MMS, SMS, USSD, VMS

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Datacenter supervision

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CDR and Billing supervision with Multimediation

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IT Technician in Tools & Connectivity

Complete infrastructure preparation for the Orange Spain project

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Maintenance of GNOC – Global Network Operations Center IT Park

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Administration of OS3 Remedy Client for Liepzig project

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Administration of Oracle Servers

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User support

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01/2005 – 12/2008 E-Ventos, Lisbon

IT Technician/Network Administrator

User and client support

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Support for SAP, Remedy, DOS, Linux, UNIX, Windows, Apple

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Network administration

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Configuration and administration of operating systems

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Implementation of an MySQL redundancy system

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Implementation of an E-Mail Anti-Spam solution

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Migration of micro sites in Microsoft Windows 2003 Server

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Installation and configuration of ClarkConnect Firewalls

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Implementation of Microsoft Windows 2003 Server Domain

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Implementation of File and Print Servers with quota management

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and backup policies.

Installation, maintenance and expansion of IT Park

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Education and Training

2012 Microsoft Certified Solutions Associate (MCSA)

Windows Server 2008

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Microsoft Certified IT Professional (MCITP)

Enterprise Administrator on Windows Server 2008

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Microsoft Certified Technology Specialist (MCTS)

Windows Server 2008 – Applications Infrastructure Configuration

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Windows Server 2008 – Active Directory, Configuration

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Windows Server 2008 – Network Infrastructure, Configuration

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Windows 7 and Office 2010 – Deployment

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Microsoft Center, Lisbon

2011 – 2013 PHD in Computer Science Frequency

FCUL – Lisbon University of Sciences, Lisbon

2010 Service Excellence – Global Services and Customer Operations

NSN Academy, Lisbon

2009 Training in maintenance of the IT support system of Orange Network

Training in SMSC, MMSC, WAPGW, Billing, Persa, ParlayX, Middleware

Orange Spain, Madrid

2007 – 2009 Qualification as IT Technician and Network Administrator

IEFP – Professional Technical School, Lisbon

IT Skills

Installation of Structured Network.

Advanced knowledge of Hardware and Software

Windows, Windows Server, Microsoft ISA / Forefront TMG UNIX, Linux,

Macintosh. DHCP, DNS, WINS. Joomla, SAP, Java, JavaScript, PHP, Perl,

Scripting, VMware, TCP/IP, Active Directory, SQL, Routers, Switches,

CISCO, Juniper, ITIL, Remedy, Clarify, Ocean

Language Skills

Portuguese Mother tongue

English Proficient user both in spoken and written

Spanish Proficient user both in spoken and written

German Basic knowledge (Currently taking higher level courses)

French Basic knowledge

Italian Basic knowledge

References

Available upon request

Additional Information

Responsible and a fast learner I've been acquiring experience from all

projects I’ve been a part of. Always striving for more knowledge and

improving myself.

Self-taught and with a great capability of adapting to new situations I’m

always looking forward for new challenges.

Used to work under stress and with close deadlines.

Driving Licence : A1, A, B

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