IT Telecom Engineer
Resume:
Diogo Antunes
Neugutstrasse ** Portuguese – B Permit
CH-8600 Dübendorf Single
Tel. +41-78-751-**-** Age 27
E-Mail: ****@************.*** Available: immediately
Technical College - Trained IT Technician/Network Administrator
with Professional Experience
Professional Experience
07/2012 – 03/2014 Huawei Switzerland, Dübendorf
NOC Engineer
Monitoring and maintenance of VAS and CORE
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VAS – SMSC, MMSC, NTR, OTA, VMS, ORGA, SCP, DHCP, ACS, DNS
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CORE – MSS, HLR, SGSN, GGSN and UGW Huawei
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Customer services in German and English
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01/2009 – 06/2012 NSN – Nokia Siemens Networks, Lisbon
VAS Coordinator
Complete coordination of VAS group
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Analysis of KPI’s
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Definition of work rules and methods following ITIL ideology
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Development of productivity optimization tools
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Integration and coordination of various international projects of
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supervision (T-Mobile, AAA, Vodafone DE, Bouygues Telecom)
Fault Location and Correlation in VAS
BackOffice work
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Analysis, Reporting and Correction of network anomalies
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Development of PHP tool over MySQL DB
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Development of automation scripts
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Creation and optimization of processes
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Network Engineer in VAS
Monitoring and maintenance of VAS Platforms
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Streaming, VOIP, MMS, SMS, USSD, VMS
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Datacenter supervision
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CDR and Billing supervision with Multimediation
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IT Technician in Tools & Connectivity
Complete infrastructure preparation for the Orange Spain project
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Maintenance of GNOC – Global Network Operations Center IT Park
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Administration of OS3 Remedy Client for Liepzig project
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Administration of Oracle Servers
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User support
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01/2005 – 12/2008 E-Ventos, Lisbon
IT Technician/Network Administrator
User and client support
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Support for SAP, Remedy, DOS, Linux, UNIX, Windows, Apple
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Network administration
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Configuration and administration of operating systems
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Implementation of an MySQL redundancy system
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Implementation of an E-Mail Anti-Spam solution
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Migration of micro sites in Microsoft Windows 2003 Server
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Installation and configuration of ClarkConnect Firewalls
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Implementation of Microsoft Windows 2003 Server Domain
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Implementation of File and Print Servers with quota management
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and backup policies.
Installation, maintenance and expansion of IT Park
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Education and Training
2012 Microsoft Certified Solutions Associate (MCSA)
Windows Server 2008
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Microsoft Certified IT Professional (MCITP)
Enterprise Administrator on Windows Server 2008
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Microsoft Certified Technology Specialist (MCTS)
Windows Server 2008 – Applications Infrastructure Configuration
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Windows Server 2008 – Active Directory, Configuration
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Windows Server 2008 – Network Infrastructure, Configuration
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Windows 7 and Office 2010 – Deployment
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Microsoft Center, Lisbon
2011 – 2013 PHD in Computer Science Frequency
FCUL – Lisbon University of Sciences, Lisbon
2010 Service Excellence – Global Services and Customer Operations
NSN Academy, Lisbon
2009 Training in maintenance of the IT support system of Orange Network
Training in SMSC, MMSC, WAPGW, Billing, Persa, ParlayX, Middleware
Orange Spain, Madrid
2007 – 2009 Qualification as IT Technician and Network Administrator
IEFP – Professional Technical School, Lisbon
IT Skills
Installation of Structured Network.
Advanced knowledge of Hardware and Software
Windows, Windows Server, Microsoft ISA / Forefront TMG UNIX, Linux,
Macintosh. DHCP, DNS, WINS. Joomla, SAP, Java, JavaScript, PHP, Perl,
Scripting, VMware, TCP/IP, Active Directory, SQL, Routers, Switches,
CISCO, Juniper, ITIL, Remedy, Clarify, Ocean
Language Skills
Portuguese Mother tongue
English Proficient user both in spoken and written
Spanish Proficient user both in spoken and written
German Basic knowledge (Currently taking higher level courses)
French Basic knowledge
Italian Basic knowledge
References
Available upon request
Additional Information
Responsible and a fast learner I've been acquiring experience from all
projects I’ve been a part of. Always striving for more knowledge and
improving myself.
Self-taught and with a great capability of adapting to new situations I’m
always looking forward for new challenges.
Used to work under stress and with close deadlines.
Driving Licence : A1, A, B
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