Jeffrey J Sempek acdkin@r.postjobfree.com 719-***-**** cell

SUMMARY OF QUALIFICATIONS

• 30 years’ experience writing, editing, and publishing Software/Hardware technical documentation including software design

documents, installation guides, administrator guides, technical procedure manuals, user manuals, programming manuals, service

manuals, operations specifications, proposals, functional requirements documents, white papers and related technical

publications for private industry, Aerospace, DOT, and the DOD.

• Deep understanding of computer software projects and the complexities associated with them. Working knowledge of Software

Development Lifecycles, System Development Lifecycles, and Agile methodologies.

• Adobe Technical Communications Suite 3.5, Adobe FrameMaker®, InDesign, Adobe Acrobat® Distiller X and XI Pro, Adobe

Photoshop® CS5, Adobe Captivate® 5.5, and Adobe RoboHelp®, Microsoft Office 2010, WordPerfect, PageMaker, HTML,

XML, SDML, DITA, .NET Visio, SharePoint, MS Project, and Foundation For Cooperative Processing.

• MS-DOS, All Windows Versions through Windows 8, Windows NT, OS/2, Linux, UNIX, Macintosh, and VAX/VMS operating

systems.

• Previous TOP SECRET SIOP/ESI Security Clearance. DOD Personnel Reliability Program.

SUMMARY OF EXPERIENCE

12/2013– 03/2014 Torch Technologies, Inc. Colorado Springs, CO

Technical Writer

Developed software product development documentation and installation guides. Attended and officially document meetings and

conference calls relating to the project. Also develop all documentation required for certification of software products. Develop

documentation for .NET 4.0 and 4.5 software design and development for the United States Air Force.

• Responsible for managing project schedules, defining program deliverables, communicating changing needs and project updates

on multiple projects.

• Attended SCRUMS on a daily basis and modified all documents at the end of each Sprint to manage Agile development.

03/2013– 10/2013 Alliance Storage Technologies, Inc. Colorado Springs, CO

Project Manager/Technical Writer

Manage Content Development for the new ASTI Website. Design and development of technical documentation, to include installation

guides, hardware guides, service manuals, administrator guides, release notes, New Website design and content, and instructional

materials. Products include Archive Management Software and Storage Management Systems for NAS/DAS UDO and BV optical

archive solutions.

• Demonstrate technical knowledge in defining proper delivery mechanism(s).

• Responsible for managing project schedules, defining program deliverables, communicating changing needs and project updates

on multiple projects.

02/2013– 03/2013 TekSystems Colorado Springs, CO

Senior Technical Writer

Developed online fillable PDF forms for the City of Colorado Springs Election Finance web site from documents created in Microsoft

Word 2010. The completed forms may be reviewed at springsgov.com. Daily use of Word 2010 and Acrobat X Pro for development of

initial forms and PDF conversion. This was a two week contract to meet the filing deadline of 02/15/2013.

7/2012 – 11/2012 Skyline Products, Traffic Systems Division (Robert Half Technologies) Colorado Springs, CO

Senior Technical Writer

Develop all required Software/Hardware Installation manuals, Field Service manuals, Specifications, and Users Guides for the Traffic

Systems Division Digital Message Systems and Envoy. All documentation and online help systems are developed in accordance with the

U.S. Department of Transportation and the Federal Highway Administration.

• Gathering information required for development by working with, observing, researching, gathering input from and/or

interviewing the technical staff.

• Perform pre-delivery software test.

8/2011 – 10/2011 Intelligent Software Solutions, Inc. (Robert Half Technologies) Colorado Springs, CO

Project Manager, Requirements Manager

Developed software Functional Requirements Document (FRD’s) for the USAF in support of a global enterprise management and

reporting software development project. Daily use of MS Project, Excel, Office 2010, SharePoint, Outlook, and Visio.

• Provided Use-case data flows and software architecture component descriptions.

• Gathered required supporting information by working with, observing, researching, gathering input from and/or

interviewing the technical staff.

1/2011 – 6/2011 SRC Computers, LLC Colorado Springs, CO

Documentation Manager

Managed the development of all, internal and external, technical documentation. Principal writer, editor, and publisher of documentation

in any format necessary to deliver the highest quality technical documents. Documentation media ranged from HTML, PDF,

FrameMaker, DITA, Microsoft Word, and CD/DVD formats. Documentation types included technical procedure manuals, user manuals,

programming manuals, service manuals, firmware installation, software/hardware specifications, etc.

• Adobe Technical Communications Suite 3.5, Adobe FrameMaker® 10, Adobe Acrobat® X Pro, Adobe Photoshop® CS5,

Adobe Captivate® 5.5, and Adobe RoboHelp®, Microsoft Office 2010, WordPerfect, PageMaker, HTML, XML, SDML,

DITA, .NET, Visio, SharePoint, MS Project, and Foundation For Cooperative Processing.

• Daily use of MS Project, Excel, Office 2010, SharePoint, Outlook, Visio, Adobe Technical Communications Suite 3.

• Gathering information required for development by working with, observing, researching, gathering input from and/or

interviewing the technical staff.

• Determined layout, format and style of all internal and external documentation. Implemented review and validation cycle to

ensure technical accuracy of all documentation and instructional materials.

2/2008 – 11/2010 IBM Storage Systems Division Tucson AZ

Project Manager/Information Developer

Responsible for managing the development of Administrator Guides, Installation Manuals, Programming Guides, and Field Service

documentation for several EIM systems including the IBM TotalStorage® System. This product is truly a global Enterprise Information

Management (EIM) Productivity Center. Responsibilities included:

• Microsoft Development platform, database, and IDE management/maintenance.

• Daily use of DITA, HTML, .NET, FrameMaker, VISIO, MS PowerPoint, RoboHelp and XML in the development of

internal and external documentation for EMS, Globalization, SLA’s, and online help resources.

• Daily installations and Quality Assurance testing of new software as it is checked in during scheduled builds with the use of

JAVA Web Start, VNC and Remote Desktop.

• Daily conferencing and communication with the IBM Global Community through Intranet connectivity and

teleconferencing.

2/2006 – 1/2008 Timpani Software, Inc. Colorado Springs, CO

Software Documentation Consultant/Instructional Design

Developed the Administrator and Installation Manuals for the BuildBeat Agile software application. This documentation also covered an

installation wizard, visual administrator, asynchronous messaging architecture providing live build monitoring. BuildBeat maintains a

host of technology integrations for version control, build, and testing tools.

• Developed the Administrator Manual for a software build automation and management system in the Windows, Linux, Sun

Solaris, Mac OS, and BSD operating environments.

• Used Visual Studio.NET 2003 in the XML documentation development environment on a daily basis.

• Quality Assurance testing of new software as it is checked in during scheduled builds. Evaluated Latex and DocBooks

environment against DITA. Extensive daily use of HTML, RoboHelp, and MS Office 2000.

1/2004 – 2/2006 I2 Technologies Sunnyvale, CA

Project Manager/Principal Technical Writer

Developed all documents in support of Supply Chain Management and B2B software applications. Responsibilities included:

• Managing the development of installation, test, and user manuals for the merging of several different database API's for a

new GUI customer service and technical support product interface. Adobe FrameMaker, Adobe Illustrator, Adobe

Photoshop, RoboHelp, MS Office 2000, .NET and other desktop publishing tools used on a daily basis.

• Extrapolated detailed information from Engineering Diagrams, Software Specifications, Marketing Specifications, and

interviews with hardware/software engineering.

• Developed validation plans and SLA’s through extensive end user and task analysis.

• Created Software Administrator and Installation Guides for several products supporting B2B, online procurement, and

supply chain management.

• Defined software test and installation strategies as well as new release deployment methodologies for this client/server

technology with the use of Anderson Consulting’s Foundation for Cooperative Processing.

• Able to communicate complex technical information, concepts, and procedures to technical and non-technical audiences.

6/1998 – 1/2004 Vignette Corporation Boston, MA

Technical Documentation Project Manager

• Development of technical documentation for Internet applications, API’s, engineering specifications, software

specifications, programming guides, language reference manuals, user guides, SLA’s, and online help utilities in an

Enterprise Content Management Software environment.

• Produced clear, concise technical and user documentation based on technical input from software developers

• Experience with application and /or portal servers.

• Daily use of FrameMaker, RoboHelp, MS Office 2000, .NET, and Adobe Acrobat. Familiarity with Web application

technologies and client/server applications, graphics programs, online help systems, and online help authoring tools.

1/1997 – 5/1998 AllTel Information Systems Cleveland, OH

Project Manager/Software Tester

• Developed client/server telecommunications centers SLA’s, order, and support system. Project Developed in Foundation for

Cooperative Processing, C++, MS Word, VISIO, and RoboHelp.

• Developed installation, test, and user guides for the merging of several different database API's for a new GUI customer

service and technical support product/s. Adobe FrameMaker, Adobe Illustrator, Adobe Photoshop, and other desktop

publishing tools used on a daily basis.

• Extrapolated detailed information from Engineering Diagrams, Software Specifications, Marketing Specifications, and

interviews with hardware/software engineers.

• Used XML, HTML, and MS Office 2000 documentation tools for product documentation and on-line help utilities on a

daily basis.

3/1996 – 1/1997 Delphi Packard Electric Warren, OH

Project Manager/Principal Technical Writer

• Developed the Crimp Monitoring Process documentation for several manufacturing electronic component manufacturing

work cells. Daily use of MS Word, VISIO, and PowerPoint.

• Instructional Designer/Course Developer in a Train-The-Trainer environment.

• Established Delphi ISO 9000 standards and converted all documentation to the Information Mapping style for easy

translation into other languages for out of country manufacturing.

6/1994 – 3/1996 Joy Technologies Franklin, PA

Project Manager

• Developed Field Service manuals and Lecture Lab courseware for Underground Mining Equipment.

• Daily use of FrameMaker, Illustrator, and AGFA image setting.

12/1991 – 6/1994 Loral Command and Control Systems Colorado Springs, CO

Principal Technical Writer

• Developed technical description manuals, PMP’s, and positional handbooks for the REACT upgrade to NORAD and Peace

Keeper/Minute Man missile silos. Daily use of HTML, Illustrator, and WordPerfect.

• Maintained lead role in all phases of the information development life cycles, including formal editing cycle,

engineering/development review schedules, and documentation production processes.

• Knowledgeable of Software Development Lifecycles, and System Development Lifecycles for Aerospace and Space

Command.

2/1986 – 12/1991 Digital Equipment Corporation Colorado Springs, CO

Project Manager/Principal Instructional Designer

• Proficient in the use of SDML, HTML, DECWrite, and DSRPlus. Certified Information Mapping Developer.

• Developed installation, test, and user guides for API's for a new ULTRIX/UNIX GUI interface for the Digital Service

Network Link (DSNLINK). DECWrite, SDML, HTML and other desktop publishing tools used on a daily basis. Authored

SLA’s and Functional Requirements documentation.

• Tracked product development and engineer/software change orders to ensure materials are created and updated in a timely

manner.

• Extrapolate detailed information from Engineering Diagrams, Software Specifications, Marketing Specifications, and

interviews with hardware/software engineering.

6/1985 – 2/1986 General Electric Ordnance Systems Pittsfield, MA

Senior Technical Writer/Course Developer

• Translated technical and/or complicated information into clear, concise documents appropriate for the target audience.

• Worked with a variety of groups such as Process, Development, Quality Assurance, and others to produce a wide variety of

technical publications including instructional materials, user and reference manuals, training materials, procedures, process

flows and the like for use by both IT and business communities.

9/1983 –6/ 1985 Fleet Ordnance and Hydraulics Jacksonville, FL

Submarine Weapons System Manager

• Designed and implement Navigation and Combat System alignment procedures for naval surface ships and submarines.

• Served as an Advanced Optical Alignment Specialist establishing North Line Survey Monuments at Cape Canaveral using

specialized optical equipment and the World Nautical Almanac.

• Personally developed the procedures for the first successful navigation alignment on the Los Angeles class fast attack

nuclear submarine.

9/1977 – 9/1983 United States Navy Holy Lock, Scotland

Fire Control Technician Ballistic Missile – First Class Petty Officer

• Leading Petty Officer of the Missile Fire Control Maintenance Department supervising 38 depot level maintenance

specialists.

• Responsible for Submerged Launch Ballistic Missile (SLBM) fire control system operation and maintenance.

• Operated and maintained advanced electronics equipment, digital systems and computers used in submarine combat

control, sonar, navigation and communications systems.

• Conducted daily systems operation tests on Fire Control equipment. Determine target parameters using all available

plotting equipment and methods.

• Handled and stowed weapons, pyrotechnics, and Countermeasures.

• Isolated faults and remove and replace components using advanced test equipment.

EDUCATION

• Instructional Design University of Colorado – Colorado Springs, CO 1991- 1992

• Electrical Engineering Colorado Technical College – Colorado Springs Colorado 1986- 1988

• Advanced Electronic – Leadership and Management – United States Navy

REFERANCES AND SAMPLES PROVIDED ON REQUEST

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