Technical Support Assistant

C urriculum

Vitae

Personal

information

Martins, Nuno Filipe Vieira

Surname / Name

Adress Viv Lopes, Anexo 1, Rua do Pinhal, Bº Tojeira, 2785-183 Abóboda, Portugal

Phone 914095149

E-mail *****.**@*****.***

Nacionality Portugal

Date of birth 24 June 1984

Sex Male

Driving license Yes, B category since 2004

Employment

history

September of 2013 Systems Operator

to the present

- Diagnose, performance monitoring and maintenance activities of Microsoft Windows Server

and Unix based distributed systems;

- Remote control operations using RDP, SSH e VNC;

- SAP reports;

- 24/7 shift work Schedule;

- Technologies (concise): Windows Server 2000/2003/2008, IBM AIX, HP-UX, Linux, IBM Tivoli,

IIS Admin, Cluster Admin, TSM Backups, SQL, Oracle, IBM DB2, Remedy, Maximo;

Employer IBM (contractor)

Page 1/ 3- Nuno Martins

Curriculum Vitae

May of 2012 to Network supervisor

September of 2013

- 2G(iDEN) and 3G transmission network monitoring of radio and fiber optic equipments

- Alarm monitoring and troubleshooting, maintenance operations through remote control on

transmission equipments and hardware vendors management software, report and support to

field engineers on sites and clusters;

- 24/7 shift work Schedule;

- Technologies (concise): RAN, 2G iDen, 3G, Tellabs DXX, Trunk lines, PDH, SDH, IP, DWDM,

Huawei, NEC, Ericsson, Alcatel, Motorola, Cisco, Veraz, Harris Netboss, Remedy;

Employer Nokia Siemens Networks

2011 to 2012 Technical helpdesk assistant

- Technical support for business and household clients of the ADSL, Fiber, IPTV, VOIP and

Mobile Internet services;

- Specialized technical support of smartphones, Blackberrys, Tablets and 3G routers;

- Inbound and Outbound calls for the 16913, 16917 and 1214 lines;

Employer Vodafone (Randstad Technologies)

2010 to 2011 Email and Outbound assistant

- Technical interventions monitoring for the PT telecommunications service network

(backbone to client’s homes);

- email/telephone contact with internal departments, company’s internal and external

clients;

Employer Portugal Telecom SA (PT Contact)

2007 to 2010 Technical assistant

- Technical support and billing for the TMN mobile internet service clients;

- Specialized technical support of PDA's, smartphones and Blackberrys;

Employer Telecomunicações Móveis Nacionais, SA (PT Contact / Vedior)

2006 to 2007 Technical assistant

- Technical support by email for coaxial cable internet service clients (Netcabo);

- ISP Network analysis and diagnostics with Netmon software;

Employer TV Cabo Portugal, SA (Randstad)

Page 2/ 3- Nuno Martins

Curriculum Vitae

2004 to 2005 Telephone Operator (16200 line)

- Inbound support, retention, plans counseling, billing;

Employer Portugal Telecom SA (PT Contact)

Education

2005 to 2011 Universidade Autónoma de Lisboa

- Bachelor of Computer Engineering (degree not completed)

2012 to the present Universidade Aberta

- Bachelor of Computer Engineering

Personal skills

Native language Portuguese

Other languages English: Advanced reading, writing and conversation

Spanish: Basic reading, writing and conversation

Other skills and - Advanced keyboard typing

- Internet, Networks (Computer and telecommunications)

competences

- Programming: C, C#, C++, Java, Ocaml, Prolog, Javascript, HTML, CSS, SQL;

- Windows, Linux, Word, Excel, Access, Photoshop, Sony Vegas, Sketchup 3D, iMacros,

Vmware, App Inventor;

- Android: developed the game “Captain Nox” made available at

https://play.google.com/store/apps/details?id=appinventor.ai_nunox_pt.Captain_nox

Page 3/ 3- Nuno Martins

Curriculum Vitae

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