Customer Service Years Experience

Joycelyn Walters

**** ******* ****

Powder Springs, GA 30127

Tel: 770-***-****

*************@*****.***

Summary Financial professional with 10 years experience as a mortgage

closer. Excellent customer service, interpersonal and

communication skills. Also able to multi-task effectively and

perform well under pressure.

Employment Bank of America, Buford GA 2009-2013

MLO Sr Loan Closer

. Responsible for preparing the closing packages

. Review Settlement Statement for accuracy

. Comply with Reg Z regulation

. Ensure all U/W conditions are met prior to funding

. Ordering funds for closing

. Review title commitment prior to sending packages out

Adecco, Atlanta GA

Administration Specialists II

. Prepare closing packages

. Review and approve Settlement Statement

. Ordering Funds and Disbursing of Funds

. Review close packages for complete documents

Manpower Agency, Lithia Springs, GA 2008-

2009

Data Entry

. Entered Client information into system

. Created new accounts and sent material out

. Answered telephone calls

. Entered and sorted Government checks

Wachovia Mortgage Corporation, Atlanta GA 2006-

2007

Loan Production Coordinator

. Tracked all loan submissions that were transmitted into

Wachovia

. Prepared and delivered daily reports to all Account

Executives and Account Managers

. Reviewed and determined that loan conditions are satisfied

. Set files and order all necessary exhibits

. Analyzed data and review loan application pckge for

accuracy & completeness

Loan Closer III 2004-2006

. Prepared Conventional loan packages for closing

. Reviewed and approved HUDs settlement statement prior to

closing

. Provided training for new employees

. Ordered all funds for closings

. Audited all files to verify correct and complete

information

. Reviewed final closing documents

. Prepared final closed and credit package to investor

Taylor Bean and Whitaker, Atlanta GA 1999-

2004

Senior Loan Coordinator/Senior Closer

. Entered new customer in computer system and set up loan

files

. Worked with processor in office to expedite files for

closing

. Worked with closing attorney to get corrected docs if

needed

. Scheduled closings, locked loans, check fee sheets and

printed closing documents for correspondent lenders

. Coordinated loan closing schedule with broker and closing

agent

. Ensured pipeline are up to date in the system

PNC Mortgage, Inc, Atlanta GA 1996-

1999

Senior closer

. Supported Senior and Junior Underwriters, reviewed every

file for accuracy

. Kept records of customer transactions, complaints and

comments as well as action taken

. Checked and ensured that appropriate changes were made to

resolved customer's problem

. Entered client information, ordered paper work, review

appraisal and other information needed to complete the loan

Training Skills

FHA Maximum Mortgage Calculation, Mortgage Fraud and DU/LP

Education Barber-Scotia College, Concord NC

Bachelor of Science: Business Administration/Minor:

Accounting

Paralegal Courses at Kennesaw State College, 2008-2009

Computer Skills

Microsoft Word, Excel, Unifi, Mortgage Ware and Loan Commander

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