Customer Service Representative

Renee A. Ciminelli

*** ******** ****** ***** 716-***-****

Williamsville, N.Y. 14221 *****.*********@*****.***

SUMMARY:

Through out the last 6 years I have worked in Patient Care. While working at Buffalo Spine and Sports Medicine I learned how important it is to be as helpful and professional as possible as a Patient Services Representative. Working in a Doctors office you need to be able to multi-task, talk to patients with the up most respect and be able to complete tasks that are given. I believe the patient is always right. While taking care of patient phone calls, triage, prescription requests, scheduling and educating patients on our practice, I also work with numerous facilities.

Working at Amherst Audiological Services as a Patient Care Coordinator I had to make sure the patients were satisfied. If they weren t then I had to do my best to make sure they received the respect they deserve. Without the customers I wouldn t have a job. I also helped collect co-pays at check-in and entered insurance and regristration information.

While working at East Aurora Family Practice I would schedule appointments for three Doctors and four Physician Assistants, copied medical records, and answered/transferred phone lines throughout the practice. I was also responsible for the mail duties.

CAPABILITIES: - Developed relationships with various customer populations

- Excelled in assisting customers and patients whom have problems.

- Able to maintain an organized and positive working environment.

- Capable of working with and or learning new computer programs, such as EMR (Paperless), Centricity (the newest version and old version), E Clinical Works (Paperless), Hear form (Paperless), Microsoft Word, and Microsoft Excel.

- Work very well and quickly with computers and learn new things extremely fast. Ability to type over 50 wpm or more.

- Taking 100+ calls per day

- Excited to grow and to work with new people and learn new things everyday.

ACHIEVEMENTS:

- Created a trusting relationship with patients and customers.

- Helped raise thousands of dollars for charity.

EXPIERIENCE:

Buffalo Spine and Sports Medicine, Rehabilitation, 100 College Parkway Suite #100. Williamsville, N.Y. 14221, March 2010-Present, Patient Services, Triage, Operator

Amherst Audiological Services, Hearing Care, 315 Alberta Drive. Amherst, N.Y. 14226, 2009-2010, Coordinator, Receptionist, Scheduler.

East Aurora Family Practice, Primary Care, 112 Olean Rd.

Suite 220, East Aurora, N.Y. 14052, 2008- 2009, Operator, Scheduler, Medical Records Copier.

Tops Markets, 2351 Maple Road, Amherst, N.Y. 14221. 2005-2008. Customer Service Representative.

EDUCATION:

Clarence Senior High School, 9625 Main Street, Clarence N.Y. 14031, High School Diploma.

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