Senior Product Manageer

WINSTON CHARLTON

**** ******* ***** **** • Land O’ Lakes, FL 34639 • 813-***-**** • **********@*******.***

SENIOR DIRECTOR OF PRODUCT MANAGEMENT

PRODUCT MANAGEMENT MULTI-PROJECT MANAGEMENT CLIENT RELATIONSHIP MANAGEMENT SALESFORCE.COM

IMPLEMENTATION STRATEGIC BUSINESS ALLIANCES TEAM BUILDING / TRAINING SDLC AGILE DEVELOPMENT SCRUM SAAS

QUALITY ASSURANCE BEST PRACTICES CALL CENTER OPERATIONS KEY WORKFLOW DESIGN PROCESSES HIPAA COMPLIANCE /

MANDATES SOX 404 INTERNAL CONTROLS EDI IMPLEMENTATION SQL SCRIPTING SQL SERVER OASIS-C HMO SALESFORCE

.NET ASP HTML5 PHONEGAP CMS TIME & ATTENDANCE/ SCHEDULING M&A / DUE DILIGENCE 3 PARTY MDM RD

DEPLOYMENT HEALTHCARE INFORMATION TECHNOLOGY

Top performer who offers experience in senior-level leadership roles within the highly competitive information

technology industry, including managing product lifecycles (SaaS, mobile) with extensive client services talents

within real-time, web-based product / applications management to drive success.

Out-of-the-box thinker who contributes sharp analytical abilities to resolve complex challenges with talent to

see the “big picture” in critical environments, and can excel in both “people-oriented” and “product / technical-

oriented” situations to serve as a “bridge” in translating all project initiatives.

Ambitious self-starter who expertly coordinates and manages multiple projects, trends tracking, market research,

process improvements, and client retention while demonstrating a high level of competence working with

internal / external executives, partners, operations staff, and sales / services teams.

Able to build solid, effective working relationships with others. Able to assimilate research data from a variety of

sources, analyze, and recommend appropriate courses of action to take. Able to coach others in the development

of their skills. Able to constructively work under stress and pressure when faced with high workloads and

deadlines. Able to create and conduct formal presentations. Able to adjust readily to change and adapt as needed.

Able to analyze and resolve complex issues and problems in a sound and timely fashion. Able to express ideas

clearly and convey necessary information. Able to facilitate group interactions. Able to identify needs and

opportunities and develop action plans to address. Able to interact effectively with all levels of management.

Able to serve as a resource to others in the resolution of complex problems and issues. Able to think strategically

and tactically. Able to work independently with minimum supervision. Able to maintain a positive attitude in the

face of criticism, rejection, or failure. Able to negotiate skillfully, promote/sell ideas persuasively, and close

transactions with mutually beneficial results. Able to prepare/analyze appropriate reports and other business

correspondence. Able to provide courteous, timely service when addressing customer questions and concerns.

Possess strong leadership skills with a willingness to lead, create new ideas, and be assertive.

Possess strong organizational and time management skills, driving tasks to completion.

Able to use relevant computer system applications (Visio, MS Project, Excel, Team Foundation, etc) at an

advanced level.

CAREER HIGHLIGHTS

Sandata Technologies

Successfully completed lifecycle product management of new mobile Clinical Point-of-Care product line of

products, including increasing company revenue and market penetration by introducing a platform-based

product that manages CMS-OASIS documents and workflow; application features ICD-9 / ICD-10 lookup,

physician lookup, physician order generation, plan-of-care generation, medication lookup / drug interaction,

clinical inconsistency checks, clinical workflow, and local patient chart histories and automated time &

attendance for generating payroll and visit compliance data.

Proactively served as the point-person from start of M&A through due diligence process, including rating

customers, identifying revenue, analyzing how products / services at HHS could benefit Sandata, and analyzing

how HHS services could fit into Sandata’s roadmap and increase profits .

Health System Solutions

Enhanced customer service availability at Health System Solutions to facilitate various clients’ needs, including

restructuring customer service hours to 7AM to 7PM EST to cover all U.S. time zones.

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WINSTON CHARLTON

3432 Coconut Grove Road • Land O’ Lakes, FL 34639 • 813-***-**** • **********@*******.***

SENIOR DIRECTOR OF PRODUCT MANAGEMENT

Initiated Electronic Clearinghouse, training, and deployment, including implementing electronic claims and

related business Clearinghouse software; system automated import / export / reporting functions and worked with

payers and major customers to establish partner relationships to refine workflow .

Reduced amount of people managing clearinghouse processes from 3 to 15, as well as man-hours.

Eliminated up to 67% of bills returning with issues that elongated the payment cycle by efficiently initiating the

Clearinghouse’s new automated system to identify and resolve issues immediately .

Product-managed complete Agency Management system that handled Scheduling, Billing, Intake, Payroll, Client

Management, Worker Management, 3rd Party GL, Billing and Payroll Interfaces, OASIS and general Forms

Management

Omega Health Systems

Increased client retention from 44% renewal rate to 91% through enhanced services for Omega Health Systems,

including researching new delivery processes, restructuring support areas focusing on client needs, and

developing winning strategies for better client retention using new, improved processes.

Reduced re-work and programming efforts by 60% via implementation of platform-specific applications,

including writing platform-independent “plug-ins” for streamlining of various efforts.

Restructured the programming department by setting up a Development and Maintenance group.

Created an Implementation Management workflow for key environments for efficient installations.

Implemented coordination for each Channel Partner to streamline workflow methods, and optimized resolution of

concerns and issues to achieve a better partnership for customers’ benefit.

Developed and maintained product roadmaps for all product lines

Created Quality Assurance and Training Guidelines for all product lines, including SQL scripting base test scripts

for verification of data flow and data integrity

PROFESSIONAL SYNOPSIS

SANDATA TECHNOLOGIES 2010 – PRESENT

Senior Director of Product Management

PRODUCT MANAGEMENT PRODUCT LIFECYCLES MULTI-MARKET RESEARCH RISK / CHALLENGE IDENTIFICATION BRD SLAS

Utilize broad scope of industry knowledge toward managing lifecycle product planning initiatives, including

delivering proactive new products, enhancements, and releases within a competitive market .

Expertly coordinate efforts with Developers, Product Managers, Quality Assurance Testers, and Client Support to

facilitate transition from concept and design to production, as well as performing market research for new /

existing products and matrix competitive features, functions, and complex pricing.

Contribute solid communication skills toward working with clients during conception, field testing, feedback

sessions, focus / user groups, and requirement gathering sessions, including serving as main point-of-contact for

clients, sales, and support teams on current and future product enhancements.

Drive operations growth by identifying risk and challenges, opportunities, business development strategies,

business integration needs, and requirement plans, along with resourcefully documenting initial high-level

business requirements (BRD) for projects necessary to bring the product to market.

Coordinate efforts with executive teams and managers to compile and document interdepartmental impacts and

required changes to ensure products are efficiently launched and operationally scalable.

Maintain the product plan by ensuring changes in market, business priorities include integration needs, and

technology advancements are reflected per product plans, along with managing communications and schedules to

ensure timely delivery and changes / revisions documentation.

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WINSTON CHARLTON

3432 Coconut Grove Road • Land O’ Lakes, FL 34639 • 813-***-**** • **********@*******.***

SENIOR DIRECTOR OF PRODUCT MANAGEMENT

Coordinate and facilitate pilot activities as primary contact with client, including securing pilot agreement and

monitoring progress during alpha / beta, as well as determining success criteria, recommending “go / no go”

decisions, and approving all product Service Level Agreements (SLAs).

Review enhancement requests for strategic value with QA teams and align and re-align resources.

HEALTH SYSTEMS SOLUTIONS 2006 – 2010

Director / Vice President of Client Services, Implementation & Quality Assurance

MULTI-DEPARTMENT OPERATIONS KEY QUALITY ASSURANCE BUSINESS ALLIANCES CLIENT RELATIONSHIP MANAGEMENT

Strategically steered high-volume Call Center, Client Relations Management, Data Verification, Implementation,

Training, and Quality Assurance departments, including handling all corporate accounts, business alliances, and

quality assurance functions which were instrumental in driving success.

Spearheaded improvements in team building and client service training while implementing and upgrading Data

Verification metrics and production management processes to boost business results.

Capitalized on opportunity to implement Quality Assurance strategic processes across HSS companies.

EMDEON / WEBMD BUSINESS SERVICES 2005 – 2006

Account Executive

PRE-SALES CONSULTATION SERVICES REVENUE CYCLE MANAGEMENT PROCESS IMPROVEMENT STRATEGIC ANALYSIS / PLANS

Maximized bottom-line performance by providing pre-sales consultation services to existing clients in Revenue

Cycle Management software products, including demonstrating skill in liaising among CFOs, CEOs, Business

Office Directors, and Registration / Admission Directors to discuss automated solutions and implementing

process improvements using Emdeon’s suite of Revenue Cycle Management tools.

PROFESSIONAL SYNOPSIS (CONTINUED)

EMDEON / WEBMD BUSINESS SERVICES (CONTINUED) 2005 – 2006

Account Executive

PRE-SALES CONSULTATION SERVICES REVENUE CYCLE MANAGEMENT PROCESS IMPROVEMENT STRATEGIC ANALYSIS / PLANS

Exhibited business talents with RCM tools delivering predictive payment advisor functionality, eligibility

verification, credit scoring, charity determination, and disproportionate share functionality.

Partnered with Solution Consultants as Subject Matter Experts (SMEs) for various applications.

OMEGA HEALTH SYSTEMS 1997 – 2005

Director of Client Services & Customer Experience (1999 – 2005)

CLIENT SERVICES PROFIT-GENERATING STRATEGIES PROGRAM DEVELOPMENT / MANAGEMENT RESOURCE MAXIMIZATION

Built and sustained solutions-focused client relationships, including determining and developing profit-generating

strategies, as well as executing core programs to help clients and maximize key resources.

Initiated transactional / non-transactional revenue via client / vendor cross-advertising and promotions.

Project Manager / Implementation Manager (1997 – 1998)

PROJECT MANAGEMENT TEAM BUILDING CLIENT MANAGEMENT VENDOR RELATIONS PROJECT SUPPORT KEY FEEDBACK

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WINSTON CHARLTON

3432 Coconut Grove Road • Land O’ Lakes, FL 34639 • 813-***-**** • **********@*******.***

SENIOR DIRECTOR OF PRODUCT MANAGEMENT

Applied strong leadership talents toward directing a top-performing team of Implementation Managers, Quality

Assurance Analysts, Training Specialists, and Developers in implementing agency- / hospital-based applications

to manage clients from intake to discharge and all incorporated states.

Maintained product roadmap for Billing System as well as contributing as the Development Manager for the

development team.

Expertly implemented a VSS library for source code library functions, along with partnering with main software

vendors to ensure bulk discounts and serve as beta testers for new developments.

Led communications with Users Group from client base and vendor base by meeting semi-annually to discuss

upcoming projects and attain feedback about additional new projects.

CAN-DO FASHIONS, INC. 1986 – 1997

General Manager

WAREHOUSE DISTRIBUTION MATERIAL PROCUREMENT SALES INVENTORY CONTROL QUALITY CONTROL PRODUCTION ORDER

PROCESSING

Played a vital role in directing warehouse operations, product distribution, sales order processing, and inventory

management while leading up to 65+ employees and / or contractors in meeting critical goals.

Created and maintained product roadmap and strategy for taking company paperless with new Garment

Manufacturing and Product Delivery System

Coded Production Delivery System from scratch that included Order Entry, Purchasing, Inventory Management,

Production Management, Production Delivery Scheduling, EDI Processing for Order Entry and Remittance

Retrieval, Accounts Receivables and Payroll.

EDUCATION & PROFESSIONAL DEVELOPMENT

Tulane University

Master Certificate Training – Business Mgt

Suffield University

Bachelor of Science in Business Management

New York University

Project Management Training

HILLSBOROUGH COMMUNITY COLLEGE

Systems Analysis and Design

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