Quality Assurance Customer Service
Resume:
MARIO J. GONZALES
BATANGAS, PHILIPPINES
+63-919-******* / +63-916-*******
*****.********.**@*****.***
JOB OBJECTIVE
To apply my knowledge and skills to be a part of the company's growth and
development as well as acquire new skills necessary for the improvement of
my personality and career.
SUMMARY OF QUALIFICATIONS
Over 15 years of experience as Senior Technician;
Highly proficient in technical, analytical and engineering qualifications;
Outstanding customer service skill by providing immediate technical
support;
Well trained in troubleshooting and repairing electrical, electronic
systems and equipment including pneumatic, mechanical, control circuit,
power supply and vacuum systems;
Adept in developing new processes in preventive maintenance, line
sustaining and defect resolution.
Expertise includes:
. TECHWING TW282 Handler with ADVANTEST T5581 Tester
. DELTA Edge Handler with NEXTEST Magnun PV Tester
. RASCO SO1000T, SO1800T and SO1800T RT Handle with NEXTESTMaverick PT
Tester
. EPSON NS-8080W, NS6040 with MULTITEST MT9308
. SYNAX SX-1211
. TERADYNE Neptune 2 HDD Testing Equipment
. EXICON EX8802 with SECRON STH5350 Handler
. ADVANTEST T5585 Tester with Samsung/SECRON FARA STH5300 Handler
. Meyer Burger Swiss slicing Machine
. Applied Materials Swiss Slicing Machine
. Toyomatic Japan Slicing Machine
. NTC Kamatsu Japan Slicing Machine
. PANASONIC ball placer BP20C-s with visual checker VC15S-S
. ASM BP3000-HD New Generation Ball Attach Equipment
. BTU International Pyramax98 reflow equipment
. SPEEDLINE ACCEL/MicroCel deflux equipment
. EB MECO/Singulation MISS1 saw equipment
. ADVANTEST x32 T5371 Tester with M6751A Handler
. ADVANTEST x64 T5375 Tester with M6771AD/MD Handler
. GENESIS tester with DELTAFlex X4 handler
. Stress equipment for new product qualification and evaluation
PROFESSIONAL BACKGROUND
employment RECORD AND ACHIEVEMENTS
Company : AMKOR TECHNOLOGY PHILIPPINES
Employment period : NOVEMBER 5 2013 - PRESENT
POSITION: Equipment Maintenace Technician
. Work closely with a team of process sustaining engineers
. In-charged on set-up, repair and troubleshooting of
machines
. Perform data collection and analysis
. Initiate inspection and dispositions of manufactured
products
. Perform characterization of manufactuered products
. Summarize and communicate findings accurately to
engineering team ang management
Company : TERADYNE PHILIPPINES LTD.
Employment period : FEBRUARY 27 2012 - September 30 2013
POSITION: Test Field Service Technician
. Responsible for maintenance/repair of HDD testing equipment of
costumer; duties include monitoring/repair/maintenance.
. Provided technical support and resolution to the customers. This
include system installations, diagnostic and identification of
problem areas which result in system failures, also member in
the installation of software, hardware and automation of the
equipment; did cloning of cluster PC hard disk, installation of
camera at end arm of the KUKA robot used for automation.
. Worked during the weekend to accommodate customer or job
requirement.
. Escalated service problem and took ownership of problem until it
is resolved.
. Managed customer expectations by quick, clear and accurate
delivery of pro-active action.
. Worked on shift rotation, providing a 24x7 field support to
customers.
. Flexible in job and shift assignment.
. Has a winning attitude and willing to go extra mile and excess
customer expectation.
. Followed up and ensured timely closure of all customer
complaints.
Company : PHOENIX SEMICONDUCTOR PHILIPPINES CORP.
Employment period : APRIL 2011 - OCTOBER 2011
POSITION: Maintenance Technician
. Performed trouble shooting of electrical and mechanical parts of
handlers
. Performed tester trouble shooting UNIX base program
. Performed trouble shooting of PC used for the tester machine
. Replaced controller boards
. Performed onboard repair replacement of electronic parts
. Performed alignment of sensors
. Rehabilitated pneumatic parts for vacuum system
. Installed machine for Production start-up
Company : FIRST PHILEC SOLAR CORP.
Employment period : JANUARY 2011 - APRIL 2011
POSITION: Equipment Technician
. Served as PM Technician: Performed weekly, monthly, quarterly
and annually PM of solar slicing machine, chemical blender,
slurry recovery machine and sonic washing machines, vision
inspection machine
. Performed calibration and lubrication of motors
. Replaced end life parts
. Checked and monitored gauges
Company : NUMONYX PHILIPPINES INC.
Employment period : APRIL 2008 - DECEMBER 2010
POSITION: Process and Maintenance Technician (Assembly Manufacturing)
. Chosen by NUMONYX to be part of assembly start up to handle end
of line equipment.
. Chosen by NUMONYX to be absorbed to start their product TEST,
part of the installation and de installation of ADVANTEST
equipment which is the main tool used in testing of unit
product.
. Performed monthly quarterly and annual PM on assigned machine,
checking/replacing major parts such as motors, alignment of
visual camera, replacement of worn out conveyor belt, alignment
of parameters, assuring 100% working and productive system,
duties also include documentation of activities and generating
of Best Know Methods to minimize or eliminate long downtime, do
process disposition for lots with issue and generate repair and
trouble reports, do equipment and product qualification.
Company : INTEL TECHNOLOGY PHILIPPINES INC.
Employment period : JANUARY 1998 - APRIL 2008
POSITION: Equipment Maintenance Specialist (Test Manufacturing)
Year 2004-2008
. Handled ADVANTEST equipment as line maintenance specialist.
. Performed trouble shooting of electrical and mechanical parts of
handlers, do tester trouble shooting UNIX base program, trouble
shooting of PC used for the tester machine, replacement of
controller boards, do onboard repair replacement of electronic
parts, alignment of sensors, do rehab of pneumatic parts for
vacuum system, performed installation and de-installation of
tester/handler, do equipment and product qualification
POSITION: Test Equipment Maintenance Specialist (Quality and Reliability
Department)
Year 1999-2004
. Handled DELTA handler GENESIS test equipment to support testing
of new product evaluation and qualification.
. Performed trouble shooting of electrical and mechanical parts of
handlers, do tester trouble shooting UNIX base program, trouble
shooting of PC used for the tester machine, replacement of
controller boards, do onboard repair replacement of electronic
parts, alignment of sensors, do rehab of pneumatic parts for
vacuum system.
POSITION: Quality Assurance Inspector
Year 1998-1999
. Started as Quality Assurance Inspector under Quality and
Reliability that handled stress equipments for new product
evaluation and qualification.
. Performed loading/unloading of devices for qualification and
evaluation, do qualification and evaluation testing, do
documentation of all results for justification if costumer issue
happen
PERSONAL INFORMATION
Birthdate : July 18, 1976
Age : 37 years old
Status : Married
EDUCATIONAL BACKGROUND
1993-1997 BS Industrial Technology (major in
Computer Technology)
University of MAKATI (formerly
Pamantasan ng Makati)
Makati City, Philippines
REFERENCES
Available upon request.
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