Customer Service Medical Assistant

Janet L Rinehart

**** ****** ***** ******, ******** 20707

443-***-**** ***************@*****.***

Objective: To obtain further knowledge and training as a medical assistant, and to gain full-time employment in the medical field.

Skills and training:

Taking patients vital signs

Patient scheduling

Patient education

Medical billing and ICD9 coding

Bookkeeping and filing

Phlebotomy and Injections

HIPPA and OSHA regulation

CLIA approved testing knowledge

Work experience:

Customer Service Representative LUV My Pet Inc. Laurel, Maryland November 2013 to current

•Attract potential customers by answering product and service questions

• Suggest information about other products and services.

• Open customer accounts by recording account information.

• Maintain customer records by updating account information.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

• prepare product or service reports by collecting and analyzing customer information.

•Contribute to team effort by accomplishing related results as needed, following up to ensure resolution.

Cashier Sally’s Beauty Laurel, md June 2013 to August 2013

•Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

•Greeted customers entering establishments.

•Maintained clean and orderly checkout areas.

• Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.

Stylist/ owner Jaded Destiny Hair salon Laurel, MD February 2013 to July 2013

•advise clients or customers on hair care maintenance

• apply health or sanitation standards clean rooms or work areas

• dress hairpieces according to instructions, samples or sketches cut or permanently wave hair

• follow customer instructions maintain appointment calendar schedule meetings or appointments

• demonstrate goods or services receive customer orders, maintain customer records

• provided hair care services for customers( styling, relaxing, waving, weaving, etc. )

Education:

Medical assistant, Med tech Institute Silver Spring, MD Sept. 2013 to current

Cosmetologist, Maryland Beauty Academy Reisterstown, MD graduated 2005

General Studies, Milford Mill Academy Baltimore, MD Graduated 2004

References:

Available upon request

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