Telecom / IT Technician

MARTIN BROWN

Address: Chycoose, Cox Hill, Perranporth, Cornwall TR6 0AU

Telephone: 018**-****** (Home) 079******** (Mobile)

Email: ******.*****.****@*****.***

Profile

Excellent technical knowledge, skills and experience within the IT, IP Telecoms and Audio Visual sector.

P revious roles have included the configuration, installation, change-out and repair of IT hardware /software,

I P technology, complex Audio Visual monitoring equipment and telephone installation and maintenance.

F irst class communicator coupled with a confidence and drive to excel within a challenging, dynamic team

working environment.

Accurate attention to detail, a flexible work ethic to working hours and location and a ‘can do’ positive

a ttitude to problem solving and change. Extensive European and worldwide driving experience and a clean

l icense.

Career Experience

IT Technician, Textile Projects Ltd, Cornwall, UK Jan 11 – Current

• Deployment project of all IT related equipment, removal of all legacy hardware, installation of new

hardware/software and peripherals

• Assisting the System Administrator with basic configuration, desktop support, troubleshooting

desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse

environment

• Proper document/inventory support with accurate attention to detail, repair, and project activities

using a helpdesk ticketing system. In general, free the system administrator from some of the day to

day issues so he/she can focus on larger projects and IT initiatives

• Great customer service skills with a number of ‘bouquets’ for customer excellence

English Language Teacher, Vaughan Systems, Madrid, Spain June 10 – Dec 10

• Teaching English to Spanish graduates and business professionals including a company CEO and

d irectors

• Class and exam preparation, student monitoring and marking

• Gained TEFL & Vaughan System teaching accreditation

• Country-wide travel

I T/Audio Visual Technician, TNS Global, London, UK- wide July 07 – July 08

• Complex configuration and installation of state-of-the-art audience viewing IT monitoring

hardware/software into residential premises

• Working on customer’s media related products and other ICT equipment

• Successfully completed a steep learning curve training course

• UK wide travel and ongoing training

Cisco IP Network Engineer, British Telecom Plc, Martlesham, Suffolk 2001 – 2005

• Fast paced role within the IP network operations team offering 24/7 customer support configuring,

monitoring and repairing Telecom IP networks

• Responding speedily, methodically and accurately to network outage incidents and seeing incidents

t hrough to a successful completion

• Compiling accurate data analysis and interpretation for senior engineers and management team

• Offering remote technical assistance to field engineers with card ‘swap outs’ and other maintenance

related tasks

• Fast paced knowledge sharing culture and a positive team working environment

• A concentrated, detailed approach to consistently high levels of customer support

• Successfully gained Cisco (CCNA) accreditation

• Accurate documentation, inventory and data logging

Telecom Installation Technician, British Telecom Plc, Leicester 1989 – 2001

• Working on the external telecom network installing and maintaining diverse hardware

• Working at heights, underground and in confined spaces adhering to all health & safety protocols

• Running, terminating cables and hardware within customer premises

• UK wide travel, excellent level of customer service and ongoing training

Additional Languages

• Intermediate Spanish (currently learning)

• Basic French, Arabic & Hindi

Education & Qualifications

• British Telecom in-house IT installation training course, Suffolk 2009

• CCNA Cisco Certification, Suffolk University, Ipswich 2003

• BT in-house IP & Data Technical modules, Martlesham, Suffolk 2001 - 2006

• HND Electronics, Charles Keen College, Leicester 1999

• O level English, History & French, King Richard I I I, Leicester 1990

Personal Interests & Hobbies

I enjoy learning about and using new technology and gadgets, learning languages, keeping fit with diverse

sports, cooking, reading and good nutrition

Contact this candidate