Customer Service Project Manager

DIJANA VRTAR

Address: Remetinec **c

*****, **** *****, *******

Mobile number: 003***********

Home number: 003**********

Email: ******@*****.***

LinkedIn: linkedin.com/in/dvrtar/en

Skype ID: dijana.vrtar

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CAREER OBJECTIVES

To work as a Program or Project Assistant, Communications, Marketing and

Event Coordinator or Project Manager

EDUCATION

MBA (specialization in Communication and PR)

Oct 2010-Jun 2012

ESERP Business School, Madrid

*Upon graduation became a member of International Institute of Public

Relations, Management and Business

Master's in Strategic Consulting and Institutional Communication

Oct 2010-Jun 2012

Universidad Rey Juan Carlos/ESERP Business School, Madrid

Master's Degree in Spanish Language

Oct 2009-Sep 2010

Universidad Aut noma de Madrid

Bachelor of Arts (Suma Cum Laude)

Aug 2005-May 2009

Southwest Minnesota State University

. Majors: Spanish Language and History

. Minors: French and Latin American Studies

Cambridge Certificate in English Language Teaching to Adults (CELTA)

Jul 2008

British Language Center, Madrid, Spain

. Researched, wrote and designed teaching materials

. Created, organized and led educational activities for ESL learners

WORK AND VOLUNTEER EXPERIENCE

English/Spanish Teacher (Ziger Language School)

Oct 2013-present

. Taught general, business and legal English

Content Marketing Developer (LeadMaster Australia Pty Ltd)

Oct 2013-present

. Developed different content marketing materials such as discussion

papers, white papers, e-books and blogs on customer relationship

management, lead generation/nurturing, revenue performance management,

etc.

Marketing Associate (Community in Action)

Nov 2012-Mar 2014

. Conducted market research on new opportunities, created different

content marketing materials, prospected for new partners and project

collaborators, and managed the volunteer database, etc.

Sales Research and Packaging Coordinator (Suncani Hvar Hotels)

Apr-Sep 2013

. Researched opportunities in leisure and MICE markets as well as new

market niches, accounts and business for the company

. Maintained and coordinated accounts and contacts database in

Salesforce

. Developed and executed different projects (sales plans, special sales

activities, promotions, etc.) for assigned market areas

. Created different sales and destination analyses and statistical

reports

. Assisted with different marketing and PR activities

. Led site inspections for travel agencies and tour operators

. Translated different contracts for allotments, tour series, etc.

Freelance Marketing Associate (LeadMaster Australia Pty Ltd) Jul

2012-Mar 2013

. Wrote blogs on a wide range of subjects such as CRM tools and

strategies, B2B/B2C marketing and sales, customer service, lead

management, lead generation, lead nurturing, etc.

Freelance Correspondent (Semanario Siete)

Jul-Nov 2012

. Wrote articles on immigration, globalization, education and human

rights issues http://es.scribd.com/doc/104669641/Semanario-Siete-

Edicion-42, p. 33, http://es.scribd.com/doc/106687317/Semanario-

Siete-Edicion-45, p. 41, http://www.scribd.com/doc/110226504/Semanario-

Siete-Edicion-48, p. 32

http://communityinaction.org/wp-content/uploads/2012/12/114320395-

SIETE-54-Todos.pdf, p. 40

Marketing Assistant Intern (LeadMaster Australia Pty Ltd)

Jul-Sept 2012

. Assisted in developing and optimizing the company's marketing and

sales strategy (content marketing, social media, lead nurturing

programs, SEO, customer satisfaction surveys etc.)

. Wrote and revised different content marketing materials (white papers,

blogs, best practices papers, guides, brochures, etc.)

. Developed lead nurturing tracks using Marketo (Spark) and Hubspot

. Automated different marketing and sales processes through workflow

automation in the CRM

. Designed landing pages and revised visual and written content on the

company's web pages (blog, community, etc.)

. Helped plan different company events and wrote PRs

. Developed and prepared materials for the 2012 CRM Idol

. Created and edited different audio-visual materials (live product

demos, how-to CRM videos, etc.)

Freelance Translator

Jan 2008-present

. Various academic articles on Roman archaeology, Spanish to English

. Fernand Crombette, The True History of Ancient Egypt, French to

English http://www.ceshe-usa.org/Documents/TrueHistoryOfAncientEgypt-

excerpt.pdf

. Series of client's personal family letters, German to English

ESL Teacher (British Language Centre Madrid)

Sep 2009-Jun 2012

. Taught business English at Airbus/EADS, Hearst Magazines, Makiber

Dragados, S.A., Puertos del Estado

. Taught all levels of general English to various student and adult

groups

Volunteer Teaching Assistant (Marshall Adult Education Center) Aug

2008-May 2009

. Taught elementary English to Somali and Ethiopian immigrants

. Assisted the head teacher with the teaching materials

Writing Tutor (SMSU Writing Center)

Feb 2008-May 2009

. Edited student essays, reports, researches and theses

. Assisted students in drafting, organizing and presenting their written

work

Resident Assistant (SMSU)

Aug 2007-May 2009

. Organized various programs and activities for university residents

. Managed and organized university publicity in residential areas

. Oversaw the residential areas on duty nights

. Acted as a point of reference for university residents in cases of

emergency

Catering and Coffee Shop Attendant (SMSU -Aramark)

Jan 2006-May 2009

. Set and waited on tables at various events and functions

. Served food and beverages

. Helped with the set-up and tear down

. Worked at the university's coffee shop, making and serving drinks,

managing the cash register, opening and closing, etc.

University Ambassador (SMSU)

Aug 2005-May 2009

. Gave campus tours to prospective students and university visitors

. Organized various university-sponsored events such as academic

conferences, registration days, book and club fairs, etc.

Marketing Assistant (Southwest Marketing Advisory Center) Aug

2005-May 2006

. Helped in developing various marketing strategies for different

clients

. Compiled data and managed different databases

LANGUAGE/TRANSLATION SKILLS

Croatian: native language

English: speak, read, and write fluently

Spanish: speak, read and write fluently

French: read and translate proficiently

Portuguese/Italian/German: basic reading and listening competence

OTHER SKILLS

. Customer Service Management

. Event Planning/Fundraising

. Teaching/Tutoring/Training/Negotiation

. Customer Relationship Management (CRM) software/tools/strategies

. Marketing/ Communication/Social Media tools and strategies

. Technical writing and editing

. Blogging

. Marketo/Spark/Hubspot platforms

. Marketing/Workflow automation

. Lead/Pipeline management

. SMB/SME online marketing tools

. Creating content marketing and educational materials

. Public speaking

. Catering

. Creating and editing audio-visual materials

. Leadership development

. Microsoft Office, Camtasia, Photoshop

References and additional documents available upon request

Contact this candidate