Customer Service Representative

DOROTHY ETUKA

*** ********** ***. ***. 43-662-***-**** *******.*****@*****.***

Summary

Multi-faceted, efficient & reliable customer service representative with 6 years of

experience sales to improve internal operations for small businesses. Proficient in all of

the standard office desktop software. Diversified skill sets covering administrative

support, client relations, and writing. Excellent inter-personal, phone and digital

communication skills.

Experience

2007-2013 Customer Service Representative, Johnson Wholesale

Greet customers warmly and ascertain problem or reason for calling.

Resolve customer complaints via phone, email, or mail.

Use telephones to reach out to customers and verify accounts information.

Assist with placement of orders, refunds, or exchanges.

Take payment information and other pertinent information such as addresses and phone

numbers.

2006-2007 Librarian Assistant, Carnegie Public Library

Participate in all the work at the circulation desk such as processing interlibrary loans, and

reserves books, may supervise computer use and train others in the use of the computer.

Instructs patrons in the use of media and equipment and operates equipment, answers

telephone, receives overdues, etc.

Orients patrons to the library by informing them of services available and the location of

media, by recommending media and by explaining use of the Public Access catalog.

Maintains the record collection by placing orders as necessary.

Compiles and maintains reserved books, tag and take cash.

Education

2003-2007 High School Diploma, Clarksdale High School

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