Customer Service Marketing

Conor O'Brien

*** ****** **., ***** **** CT, ****7 . 860-***-****

********@*****.***

Education

University of Connecticut, Storrs, CT

Class of 2013

College of Liberal Arts and Sciences

Major: Communication Sciences

Professional Experience

Walt Disney World, Orlando, Florida June 2013-

January 2014 (7 months)

Customer Service Intern at Animal Kingdom

. Interacted with thousands of guests on a daily basis and assisted them

with their various needs.

. Delivered daily customer service for a Fortune 100 Company.

. Served a diverse guest base in a high capacity location.

. Provided exceptional guest service to enhance guest experiences.

. Member of the MyMagic+ opening team. MyMagic+ is a guest enhancement

and planning program at Walt Disney World that utilizes RFID

technology in wristbands & smartphone apps.

New Britain Rock Cats, New Britain, CT

January 2013- June 2013 (6 months)

2013 Spring Marketing Intern

. Gained experience in Event marketing, promotions, ticket sales, market

research, merchandising/retail operations, facility management, media

and community relations, and ticket operations.

. Gained experience in Event Marketing and Sports Management. Firsthand

experience of minor league baseball.

. Work on game days to help with promotions, facility management, and

customer service.

. Create and implement marketing plans and promotions throughout the

season.

Deuce Brand College Ambassador for UConn, Storrs, CT January

2011- May 2013 (2 years 5 months)

College Marketing Ambassador

. Building brand awareness.

. Organizing and implementing a marketing plan for events.

. Monitor success of marketing plan.

. Improve social media interaction with students and Deuce.

. Build campus connections, network and learn to work in a team setting.

. Managing and updating UConn Deuce Brand Twitter account and

interacting with students through it.

Rocky Hill Parks and Rec, Rocky Hill, CT August 2009- May 2013 (3

years 10 months)

Camp Counselor

. Organized events and activities for campers to take part in.

. Communicated with parents and directors on a daily basis dealing with

concerns.

. Initiate small and large group activities.

. Provide modifications to children with varying abilities.

. First Aid and CPR certified.

Activities and Honors

. Pi Kappa Alpha Fraternity Member

o Helped raise money for the Lupus Foundation of America

o Helped raise money for the Make-A-Wish Foundation

o Awarded for Excellence in Community Service

o Event Organizer Officer of fraternity

. Admitted to the Price College School of Business at the University Of

Oklahoma before transferring to the University of Connecticut.

. Member of the UConn Marketing Society

. CT Special Olympics volunteer, CT Hershey Youth Track & Field

volunteer (Event Supervisor), Rocky Hill Lend-A-Paw Community Service

volunteer, Church Community Service volunteer

. Participant in Intramurals and Club Sports at UConn and the University

of Oklahoma.

. UConn Dean's List

. 3.4 GPA

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