Manager Quality Assurance

Ramon O. Fernandez

Phone 602-***-****

E-mail ***********@***.***

Objective Seeking an IT position with a well-established company that will utilize my skills and provide excellent opportunities for

4649 W. Bryce Lane

stability and career advancement.

Glendale, AZ 85301

Education Glendale Community College Glendale, AZ

Microsoft Networking Technology (AAS)

Professional 11/05/10 – 11/7/13 CVTY / AETNA (Company Re-Organization) Scottsdale, AZ

Expérience Associate Business Analyst (Workers Comp First Report Sys)

Eugene Chen (App Dev Manager)

Job Title Change: Same functions, with the added responsibilities below.

BR4 IT Migration Upgrades/Updates.

BR4 IT Support – Work on tickets, issues, and On-Call Support.

Monitor/support the Coventry Connect Production process.

EDI Tidal Scheduler – monitor, schedule, and research job failures (SQL & FTP transfer jobs).

01/01/08 – 11/04/10 Coventry HealthCare (CVTY) Scottsdale, AZ

Technical Production Support Specialist – (Workers Comp First Report Sys)

Eugene Chen (App Dev Manager)

Evaluates and documents corrective and preventative applications issues. Develops basic test cases for complex

applications. Evaluates test results. Follows standardized best practices for problems and assists with their resolution.

Reports progress and/or problem resolution to management.

Completes basic special projects/ad hoc reports, including designing graphic presentations, as delegated by

management

Serves as liaison between multiple products, multiple users, and the application development team.

Participates in cross-functional task forces to identify functional requirements, work flow, information sources and

distribution paths, and system specifications. Under general direction, assists with preparation of appropriate

documentation to communicate and validate the information.

Monitors post-implementation system and product performance to prevent reoccurrence of operational issues and

ensure efficiency of operation.

Analyzes data, evaluates existing application products, and recommends efficient, cost effective solutions which

support client business processes and functional requirements.

Assists in writing, revising, and verifying quality standards and test procedures for applicable applications, tool and

production systems.

Evaluates proposed quality assurance process and software tools. Assists with making recommendations to

management regarding the implementation of applications to increase systems efficiency.

Performs other duties as required.

2/02/04 – 12/31/07 Coventry HealthCare (CVTY) Scottsdale, AZ

EDI Production Support Specialist – Production Planning Scottsdale

Kendra White (Supervisor)

Monitors and supports the overall process of the WC/GH EDI production environment across the company by using

current technology available and an early alert notification and monitoring software tool. Includes processing all

issues in the EDIPRODSUPP inbox.

On-Call Support / Pager Duty (monitor issues off-hours).

Implementation of new processes into the production schedule.

Create and/or process the HD/CHG Tickets assigned to SCT-PS.

Analyze and assist with the implementation of new clients (dev to prod).

Mapping of new Group IDs, Acros, and/or Routing Numbers for new clients.

Research, corrects, and/or escalates production issues to ensure timely resolution.

Troubleshoot & support Translator file failures. Assists in identifying cause and effect.

Troubleshoot & support failures (FTP, Batch Scheduler - Autosys) and notify the appropriate teams for resolution.

Working knowledge of the EDI and ANSI interface to ensure proper processing of claims/files (835/837).

Works closely with the following teams (MCPS App Dev, EDI GH/WC Impl, Script Dev & Impl, Pricing Team, and

Translator Team) to support production issues.

01/01/95 – 02/01/04 BCBSAZ / eFunds / Nestle USA / Arizona Public Service

Computer Operator – Data Center Operations

Monitor and support the overall process of the Data Center.

Provide hourly checks on the system servers.

Monitor and support the Production Batch Job Cycles.

If I can be of any assistance in expediting your pre-employment process, please feel free to call me.

Melissa Garcia (Director Human Resources - AETNA) 210-***-****

Contact this candidate