Customer Service Quality Assurance
Resume:
RENU SINGH
*********.*****@*****.***
Summary
Dynamic and result-oriented individual with 4+ years of Technical
Recruiting/Administrator experience
4+ years full life cycle recruiting experience.
Salary negotiations and creating a win-win.
Strong knowledge of basic principles and procedures of public human
resources administration.
Possess excellent knowledge of recruiting and hiring processes including
sourcing, interviewing, reference checking, tracking, salary negotiations,
and closing.
Great ability to maintain confidentiality of work records.
Recruiting SW/HW engineers and other technical disciplines.
Responsible, loyal, reliable, and independent worker with high level of
enthusiasm and creativity.
Familiar with recruiting platforms like Talent Management Suite by Monster
and ICIMS
Professional Experience
Precise Inc, Chantilly VA July 2007 -
Jan2010
Technical Recruiter/Administrator
Placed high-end technical professionals in the area of Information
Technology Industries on contract positions in a time-sensitive
environment
Utilize knowledge of multiple recruiting sources such as Dice, Monster,
Hotjobs, 3rd party vendors, Independent consultants and execute various
recruiting strategies
Establish and maintain computer records, including recruitment files and
tests, general files and other information on sick leave, payroll,
vacation pay, attendance cards, and hourly time records; maintain
confidential employee information and records.
Maintain accurate candidate information and other necessary databases.
Worked on recruiting platforms like Talent Management Suite by Monster and
ICIMS
Work closely with Sr Account Managers in recruitment process.
Consistently exceeded productivity goals for numbers of candidates
contacted (approx. 100 or more per week), as well as the amount of
placements required each month
Locate potential candidates and mapping them against appropriate positions
through a process of sourcing, screening, and interviewing.
Performed reference checks, negotiated terms and rates for each project,
coordinated the interview process, extended offers, and closed candidates.
Recruited and hired candidates in state and out-of-state for contract,
contract-to-hire and permanent placements for all IT positions for
multiple client companies.
Verify, prepare and distribute payroll checks to employees.
Verify information on timecards and make appropriate corrections.
Develop strong client and candidate relationships and maintain
communication with both.
Input and verify posting of leave requests
Responsible for posting jobs on Monster.com, Hotjobs.com,
Computerjobs.com, and Dice.com using HTML.
Filtered through and reviewed complete candidate profile/resume and
evaluated applicant work history, education and training, job skills,
desired salary/hourly rate, and personal qualifications against open
requirements.
Negotiated salaries and hourly rates, extended offers of employment to
successful candidates and filled all the necessary paper work after the
hire.
Responsible for mentoring and providing on-going training and support for
new recruiters
UNICON Investment Solutions, New Delhi, India
Jan 2005 - Nov 2006
Associate Hiring/Administrator
Developed and implemented effective recruiting strategies in order to
attract, screen, recruit, and select high quality candidates.
Greet and direct interview applicants to appropriate location.
Assist with the testing of applicants; register applicants; pass out
materials; score tests
Practiced numerous sourcing strategies including referral generation, ad
placement, position postings, direct sourcing/cold calling and networking
to develop a qualified pool of candidates.
Interview and screen candidates. Responsible for permanent placement of
three candidates for Call Center within first two weeks of assignment.
Assisted HR Managers in articulating and negotiating job offers with
candidates
Clearly communicated all aspects of the offer including salary, stock
options, benefits, bonuses, relocating, etc.
Established and maintained solid working relationships with hiring
managers.
Prepare personnel change reports for Administration.
Developed databases of candidates contact information.
Participate in recruitment, interview and selection of candidates for
various levels of position openings and promote a work environment that
openly embraces individuals with diverse backgrounds and experiences.
India Info Line Pvt Ltd,New Delhi, India
June 2004 - Dec 2004
Customer Service Representative
Greet public in person and over the telephone.
Answer questions regarding status of various accounts and attend to
problems or complaints from customers in person, on the telephone or by
written correspondence.
Explain policies, regulations and rate structures.
Make change and issue receipts.
Open and close Trading accounts.
Post payments to the proper account.
Process adjustments, returned checks and refunds.
Calculate, balance, and reconcile cash drawers, cash receipt records,
spreadsheets and other records.
Research and resolve account and billing problems.
Set up and maintain various files, records and registers.
Complete a variety of forms and prepare account summaries and reports.
Make photocopies and operate a variety of standard office machines.
Prepare correspondence and perform various other clerical and
administrative duties
Computer Skills
Computer Applications: MS Office, MS Excel, MS Outlook, MS PowerPoint,
MS Access
Technology Familiar with : Microsoft Windows 2000/XP, Windows Vista, Unix,
Quality Assurance - SDLC, STLC, Functional/Automation Testing, Load
Testing, QA Tools - Load Runner, QTP, Quality Center, Database - SQL,
Technology - J2EE
Education
MBA (Major in HR), U.P. Tech University (India)
Visa Status
EAD (Work Permit)
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