Administrative Assistant Customer Service

Wanda Richardson

*** ***** **** *********, ******* 30253 678-***-**** cell *********@*********.***

Professional Highly motivated and experienced professional seeking to

Objective obtain an Administrative position where my background and

qualifications will be of value.

Qualification Offering a comprehensive and diverse background of

Summary experience, education and accomplishments in

administrative management, customer service, quality

control, technology application, records management

systems, training implementation and policies and

procedures.

Proficient in planning and completing projects to high

standards in time-critical situations.

Strengths include excellent leadership, organizational

and problem solving skills.

Education Bachelor of Business Administration in Administrative

Systems, (March 1993) West Georgia College, Carrollton, GA

Essentials of HR Management Certificate, (March 2014)

Professional SMEAD, Locust Grove, Georgia

Experience Receptionist, Temporary, (August, 2013 – February, 2014)

• Provided front desk representation and clerical support.

• Entered production data into computer.

• Took and relayed messages.

• Provided excellent customer service.

• Greeted, assisted and/or directed, visitors and the general

public.

• Directed persons to correct designation.

• Received, directed and relayed telephone messages and fax

messages.

• Performed other related duties as required.

SOUTHERN CRESCENT TECHNICAL COLLEGE,

Griffin, Georgia

Human Resources Coordinator, (Sept. 2010 – June 2012)

(Promoted to this position within six months of employment)

• Managed personnel functions to include administration,

personnel transaction, and performance management.

• Coordinated the employment, application and interview

process.

• Received approved requests for recruitment and processed

in a timely manner.

• Screened applications for qualifications and forwarded to

interview supervisor.

• Verified employment history and status of other screening

requirements.

• Prepared notices of vacancies within established time

periods and according to established guidelines and

procedures.

• Coordinated applicant appointment process for new hires in

assigned area.

• Scheduled drug tests and ensured completion of medical

and physical forms.

• Reviewed applicant selection data submitted by

interviewing manager for compliance with selection criteria

and applicable rules and regulations. Noted any issues or

trends and discussed with supervisor.

• Reviewed and processed personnel and/or position

transactions.

Administrative Assistant to Vice President for Student

Affairs, (March 2010 – Sept. 2010)

• Performed administrative services, including completion of

special projects and problem solving.

• Readily participated in Student Services functions, such as

registration, orientation, and events by using independent

judgment and knowledge of the organization and its

operations.

• Demonstrated a high level of effort and commitment to

performing work; operated effectively within the

organizational structure.

• Worked within the system in a resourceful manner to

accomplish reasonable work goals; adapted to and

accommodated new methods and procedures.

Wanda Richardson

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FAYETTE COUNTY SCHOOL SYSTEM, Fayetteville,

Georgia

Human Resources Specialist, (Sept. 2003 – March 2010)

• Utilized comprehensive administrative expertise and

leadership abilities to provide quality services to both

faculty and applicants.

• Entrusted to manage sensitive information on employees

and applicants.

• Prepared notices of vacancies within established time

periods and according to established guidelines and

procedures.

• Utilized Microsoft Access to develop and implement new

and more efficient fingerprint database.

• Managed fingerprinting of new hires, photo taking, teacher

re-certifications and substitute teachers.

GRIFFIN-SPALDING COUNTY SCHOOL SYSTEM,

Griffin, Georgia

Administrative Assistant to Director of Staff Development,

(June 2001– Sept. 2003)

• Performed administrative services, including completion of

special projects and problem solving.

• Processed and maintained course registration credits for

certified and classified staff.

• Developed and implemented an effective filing and

retrieval system to improve operational efficiency.

• Ensured accurate information on all Staff Development

budgets.

• Generated administrative reports and other correspondence

for faculty and administrative review.

HUBBARD PRIMARY SCHOOL, Forsyth, Georgia

Administrative Assistant to Principal, (Aug. 2000 – June

2001)

• Promoted through the ranks to this position due to

outstanding performance in previous assignments.

• Implemented procedures to ensure accurate reporting and

monitoring of budgetary expenditures for school faculty.

• Utilized knowledge of automated purchase order system to

process financial transactions.

• Prepared and submitted detailed reports for faculty and

administrative review.

Technology Administrative Assistant, (June 1999 – Aug.

2000)

• Assumed this position subsequent to promotion due to

outstanding performance and technology expertise.

• Served as subject matter expert and primary point-of-

contact for computer end-users and Technology Director.

• Supported network & software installations, equipment

operation, printing projects and report generation.

• Reported and monitored budgetary expenditures for school

faculty.

• Processed purchase orders on automated purchase order

system.

Administrative Assistant to Assistant Principal, (June 1993

– June 1999)

• Provided general administrative support to this

Administrator, with duties essentially the same as

previously listed Administrative Assistant to the Principal

position.

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