Customer Service Loan Processor
Resume:
Diane Gorayeb
Fresh Meadows, NY 11366
********@***.**.***
SUMMARY:
I am a motivated self starter able to grasp issues and attend to details while maintaining a view of the big picture. I am an
expert in juggling multiple projects as a team player, and manage priorities on a daily basis as well as dealing with
deadlines. I am creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and
strong work ethic. I am a clear and logical communicator, able to establish rapport with clients and colleagues, and
motivate individuals to achieve organizational objectives.
As a processor I am expected to proactively create and maintain a close relationship with all parties involved in the
mortgage transaction. Superior Customer service is paramount to meet both internal and external expectations.
As a Mortgage Loan Processor I would work as part of a Team but I would be individually responsible to prioritize my own
tasks to appropriately balance the position’s fulfillment demands. Adherence to established turn time, productivity and
quality metrics is essential. As a Processor I would use independent judgment/decision-making to look at ways to
improve the origination process through information received from our customers.
EXPERIENCE: PROFICIENT IN CALYX AND ENCOMPASS
Members Mortgage-Garden City, NY (temporary position) 9/2013 to 11/2013
Mortgage Loan Processor
First Meridian Mortgage, Queens, NY (temporary position) 2/2013 – 8/2013
Mortgage Loan Processor
Mega Mortgage, Philadelphia, PA (Company closed) 2009 – 2/2013
Mortgage Loan Processor-telecommuted
• Register and receive loan application
• Review against loan plan specifications for accuracy
Review submitted loan file and set alerts for missing documentation
• Review loan application (1003, 2900), Transmittal Summary (1008, 2900 WS, 1802), and credit report
• Review disclosure documents appropriate to registered loan program
Order and review documentation required for submission to underwriting such as the 4506T, appraisal, and title
• Initiate contact with customer requesting additional documentation
• Track outstanding documents and follow up with customer, loan originator and referral source
• Communicate status to loan originator, borrower, and referral partner on incoming and outgoing documents
• Ascertain readiness for loan submission to underwriting
• Evaluate loan file for complete documentation and product specific guidelines
• Notify borrower, loan originator and referral source of result and request corrective action if necessary
• Coordinate closing with the loan originator, borrower(s), and Title Company
Metropolitan Processing Center, Fresh Meadows, NY (self employed) 1996 – 2009
Mortgage Broker/Owner-Licensed in both New York and Pennsylvania
• Analyzed an applicant’s financial status and credit to determine feasibility of granting a loan
• Obtained all necessary information to process and complete loan files.
• Examined and evaluated all documents as well as appraisals to ensure accuracy and compliance with existing
underwriting guidelines for both Conventional and Government loans.
• Fact checked all information to eliminate the possibility of fraud.
• Worked closely with all departments from underwriting to closing, submitting conditions to solving any title issues.
• Employed 6 loan officers taking their loans from set-up to processing to submitting conditions and clearing title
issues with attorneys.
Midlantic Home Mortgage, Melville, NY 1982 – 1996 (Company closed originations, sold servicing to PNC)
Loan Originator-loan officer of the year for each of the 14 years
• Took complete applications gathering all necessary information, anticipating what the underwriters would ask for
and putting documentation together so loans could be underwritten quickly.
Contact this candidate