Human Resources Professional
Resume:
Provines Torres Santos
Oviedo, FL 32765
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Human resources management professional with expertise in the areas of talent
management, organizational development, safety & risk management, human
department startup, staff recruitment and retention, federal laws, FMLA, ADA,
EEOC, Title VII, employee relations, policies and procedures. Experience in
organizational development, training and continuous improvement, Federal and
Regulatory Agencies Audits (ISO9001:2008, Joint Commission and FDA).
Career Achievement
Reduction of 17% on Workers Compensation Insurance cost.
Reduction of 15% in the general liability and auto insurance policies cost.
Increase employee retention in a 9%.
Benefits programs development and administration. Maintain the health and dental
insurance within the appropriate usage experience to avoid cost increase.
Human resources management of multi-unit business; over 1,000 employees.
Development, writing, and implementation of Quality Manual for ISO 9001:2008
certification (formerly ISO 9001:2000)
Educational, Professional and Community Activities
Master in Business Administration, specialized in Management
Universidad del Turabo - Ponce, Puerto Rico
Bachelor in Business Administration, specialized in Accounting
University of Puerto Rico - Ponce, Puerto Rico
Experience
Human Resources Manager, January 2011 - April 2013
D&A Building Services, Inc. - Longwood, FL (Multi-state company)
Management and supervision of the Human Resources Department. Human resources
department setup. Organize, plan, develop, and direct the implementation and
administration of human resources policies and procedures in all phases.
Implementation of safety and risk management policies and procedures. Develop and
implement a hiring procedure that reduces the time, effort, training and other
hiring process related costs. Full responsible of hiring process including
interviews, employment verification, background history report, drug testing and
other federal laws requirements. Recommend annual salary ranges, counsel
management and individual employees concerning salary and employment procedures,
and administer the job evaluation system, performance appraisal program, and job
posting process. Orientation and training of the Managers, Supervisors and
staff. Accountable for State and Federal record keeping. Work with human
resources management issues.
Director of Human Resources, August 2000 - January 2011
National Building Maintenance Corp. - Division of GCA Services Group, Inc. -
Ponce, PR (International and
multi-state company)
Implementation and coordination of company human resource policies and practices
through management staff and in account locations within his or her respective
unit. .Organize, plan, develop, and direct the implementation and administration
of human resources policies and procedures in all phases. Maintain an effective
and efficient Management Team being the link between all divisions: accounting
and finance, operations, marketing and sales to ensure the correct and full
deliver of services. Implementation of safety and risk management policies and
procedures, including weekly, monthly and quarterly training. Develop and
implement the Quality Manual for ISO9000 certification. In charge of the
employee training for the ISO policies and procedures, including the external
audit process. Acts as ISO trainer and internal audit. Company was certified in
the first attempt and holds the certification since 2002 without major
non-conformances. Develop and implement a hiring procedure that reduces the
time, effort, training and other hiring process related costs. Responsible for
the implementation of salary programs for exempt and non-exempt personnel and for
providing direction for the internal and external acquisition and retention of
qualified personnel. Recommend annual salary ranges, counsel management and
individual employees concerning salary and employment procedures, and administer
the job evaluation system, performance appraisal program, and job posting
process. Experienced in multicultural environment (US, PR, Costa Rica, Dominican
Republic). Orientation and training of the Managers, Supervisors and staff.
Accountable for State and Federal record keeping. Work with human resources
management issues.
Internal Auditor, 1997 - 2000
National Building Maintenance Co, Inc.- Ponce, PR
Supervising accounting department: accounts payable, accounts receivable,
invoicing, payroll, and inventory. Audit and control the daily, month-end and
year-end process in order to guarantee the veracity and no-misleading of the
companies' financial statement. Validation of all the governmental and federal
reports in order to assure the veracity and fulfill the due dates established by
the state and federal laws. Assure the fulfillment of the company agreements
related to invoicing amounts and terms. Follow up to the budgets to assure their
fulfillment.
Languages:
English/Spanish
Certifications, Trainings and Registrations
OSHA 10 Hours General Industry Safety & Health Training Course
OSHA course 2001 Edition - Safety Professional Development
Society of Human Resources Management (SHRM) Coaching Program
All you have to know about the state labor law: last development
Learn how to work with hard people
Bargaining with vendors and suppliers
Legal aspects in Human Resources Management
Supervisory Leadership Series:
Building High Performance Team
Managing Conflict
Setting Performance Goals
Managing Team Wisely
Signature Customer Service
The Versatile Salesperson
HR Skills:
. HR Department Startup
. Staff Recruitment and Retention
. Employment Laws
. FMLA/ADA/EEOC & other federal laws
. Orientations & Training
. HR Policies and Procedures
. Employee relations
Other Skills:
Computer oriented:
Strong knowledge of MS Office (Microsoft Word, Excel, Outlook and Power Point)
HRIS applications (IBM S/36, MAS90, ADP Enterprises/Pro Business Solutions and
Workforce Pro, Paycor, JDEdwards and other customized programs)
Ability to work under pressure and with people, multi-tasking, organizational
skills.
Multi-unit business experienced, proactive, problem solving, and customer
services and detail oriented
Contact this candidate