Customer Service Administrative Assistant

Valerie A. Drucker

*** ******* ******

Bellevue, PA 15202

Mobile Phone: 607-***-****

*******.*******@*****.***

Professional Profile

• Exceptional attention to detail and focus on administrating to organizational

needs/processes, able to efficiently and tactfully navigate competing priorities in a fast-paced

environment;

• Strong communicator and problem solver with over 8 years of administrative,

instructional, and client service experience, 2 of which in a law office;

• Self-motivated, results-oriented professional – adept at leadership and

collaboration

Work Experience

Mayo Medical, P.C. (Cortland, NY), June 2012 – April 2014

Patient Care Coordinator

• Organized and maintained the day-to-day operations within a staff of 7, serving

and coordinating the needs of over 80 clients a day.

• Built and maintained strong and trusting relationships among clients and

business partners, highlighted by the following key elements:

• Actively listening to and anticipating the explicit and implied needs of clients

and business partners;

• Prompt response and feedback via multiple communication channels (face-to-

face meetings, phone and videoconferencing, e-mail; patient letters) to consistently follow up

on said needs;

• Organizing and maintaining detailed, up-to-date, and individualized client files;

• Navigating confidential and sensitive topics/expectations with tact and

composure.

• Coordinated and assigned all communications within a medical office,

successfully handling over 100 significant correspondences per day (drafting office memos,

team and patient letters, phone correspondence and solicitations) with exemplary client

satisfaction and positive feedback among coworkers at each organizational level.

• Assisted in spearheading the Medical Weight Loss Program, a regional

initiative designed to create and promote awareness for a more sustainable and healthy

lifestyle.

BJ’s Wholesale Club, Inc. (Ithaca, NY), November 2011-August 2012

Human Resources Assistant/Customer Relations

• Served as an executive administrative assistant for Human Resource Manager,

providing comprehensive support to fluid staff of over 120 employees as well as to a diverse

clientele.

• Reviewed, screened, and processed all employment applications in order to

evaluate the qualifications and eligibility of applicants.

• Recruited, interviewed, and assessed job applicants through a variety of

interpersonal and standardized assessment procedures.

• Encouraged and coordinated in-house and external training sessions.

• Provided personnel support, including administrating to matters of health &

other employee benefits, payroll, formal employee grievances, and other human relation

services.

The Lama Law Firm, LLP (Ithaca, NY), January 2009 – August 2011

Legal Assistant/Paralegal

• Served as the first point of contact for a general practice of 3 attorneys, which

demanded a wide expertise and the clear communication of numerous legal matters to clients.

• Managed the day-to-day operations of a successful firm, which included

scheduling all client meetings, court appearances, depositions, and the delivery and protection

of confidential documents and correspondences between clients and other attorneys.

• Performed well over 2,000 hours of legal research.

• Collaborated on the start to finish follow through of well over 200 cases during

a 2 year period.

• Built and maintained enduring professional relationships with clients and

prospective business partners through the co-creation of deliverable but lofty expectations and

professional stability.

• Evaluated client needs and formulated individualized plans of action to ensure

the efficient and successful progress of each case.

Best Buy Corporation (Ithaca, NY), November 2008 – March 2010

Customer Service Specialist

• Responsible for educating customers on a wide range of topics, guaranteeing

their satisfaction through expertise and individualized purchasing options.

• Led store in sales and membership options, receiving 3 distinct recognitions.

• Created fundamental and positive resolutions to clients’ concerns and

purchasing demands

• Maintained successful account and inventory/merchandise orders.

• Assisted new-hire employees with questions and concerns regarding their

company training processes.

Technical Experience & Skills

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

• Proficiency with LexisNexis and Westlaw, legal research programs

• Extensive experience with real time, online based communicatory

platforms

• Practiced with several operating systems, including Windows and Mac

OSX

Certifications & Education

Bryant and Stratton College (Buffalo, NY – Online-based program)

A.A.S., Paralegal Studies (August 2013 – Present)

• Dean’s List, 3 consecutive semesters

• Graduation scheduled for December 2014

• Member of the PPA (Pittsburgh Paralegal Association)

Tompkins Community College (Dryden, NY)

A.S. Human Services (2006 – 2007)

References available upon request.

Contact this candidate