Customer Service Human Resource

John W. Lence

*******@*****.***

Phone Number: 630-***-****

Experienced leader with over 35 years in banking operations, seeks a position within a company where

my skills and experience can be effectively utilized for increased profitability and operational excellence.

I am dedicated to meeting and exceeding business goals. I have a strong customer service, operations and

audit background. I am a self-motivated and dedicated individual who works well in a group or

independently. I am excellent at resolving complicated problems in a timely manner. I am able to adapt to

change quickly and adjust to various work environments. I am seeking an opportunity with a company

that strives for excellence in serving it’s community.

Work Experience

Regional Operations Officer

North Community Bank Chicago, IL

June 2013-March 2014

• Managed the day to day operations of a 13 branch region of a mid-sized bank while working with

the different operational departments in the company.

• Maintained operational soundness by completing monthly branch audits to insure each employee

was adhering to company policy and procedures.

• Monitored and reviewed the daily activity as it related to the bank’s customer information policy

• Reviewed and oversaw the cash levels of the branches in my region

• Supported Deposit Operations Department and Retail Banking as needed in an effort to achieve

institution growth and profitability goals in a safe manner

• Assisted Retail Banking and Operations staff with the handling of legal documents such as Trusts,

Estates, Wills, Small Estates, Power of Attorneys, etc.

Senior Operations Officer

Metrobank (Merged into North Community Bank) Berwyn, IL

January 2011-June 2013

• Recruited, interviewed, hired, coached, trained and developed new and existing employees to

meet their individual and team goals

• Responsible for required disciplinary actions for a staff of 90 employees

• Managed the day to day operations, compliance and audits of the branches of the bank

• Reviewed and approved payroll time and attendance as well as oversaw the scheduling of the

staff.

• Monitored and supervised the back-room operations of the bank including electronic, fraud, teller

and deposit operations.

• Proficient in use of:: 10-key calculator, Email software, human resource information systems

(ADP), Microsoft Excel, Microsoft Outlook, word processing software.

Senior Operations Officer

Metropolitan Bank & Trust Co. (Merged into Metrobank)

Chicago, IL

May 1992-January 2011

• Managed the day to day operations of a multi branch bank, including all human resource related

duties.

• Reviewed and approved wire transfers and large withdrawals in excess of the branch manager’s

limit to ensure compliance with bank’s policies.

• Maintained the Trust Department’s self-directed IRA portfolio including the annual reporting.

• Instrumental in locating and securing a new branch office in the bank’s expanding community.

• Successfully planned, staffed and opened three new branch offices.

Chief Financial Officer

Civic Federal Savings Bank (Merged into Metropolitan Bank) Chicago, IL

September 1990-May 1992

• Managed the operational and retail banking areas of the Savings Bank.

Chief Financial Officer

Summit First Federal Summit, IL

May 1986-September 1990

• Managed the accounting and loan servicing departments

• Packaged and sold residential loans to the secondary market.

Accounting Consultant

Self Employed Downers Grove, IL

February 1985-May 1986

• Performed various accounting duties for several banks in Illinios

President

Century Federal Savings Bank Chicago, IL

August 1978-February 1985

• Managed all areas of the company.

• Originated loans and sold to secondary market.

Senior Staff Accountant

Wolf and Company Chicago, IL

May 1974-August 1978

Education

Bachelor's Degree, Math and Accounting

Illinois State University Normal,, IL

August 1970-May 1974

Certified Public Accountant 1976

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