Customer Service Assistant

Luqman M. Sh-Hersi

Phone: 571-***-**** Email: **********@*****.***

Address: ***** ******* ***** ( Woodbridge, VA 22193

Summary of Qualifications

Detail-oriented, dedicated, and highly motivated leader with over four

years of customer service experience. Currently seeking a position to

contribute my knowledge, skills, and abilities to strengthen the overall

quality of the company.

Education & Training

The Catholic University of America. Washington, DC M.A. Human Resources

Management (Expected May 2016)

Virginia State University Petersburg, VA B.S. in Public Administration

cum laude (December 2010)

Experience

The Catholic University of America. Washington, DC August 2013-

Present

Graduate Assistant-Office of Enrollment Services

Provide basic administrative and clerical office duties such scanning new

graduate student files and documents, assisting with the Department with

filing student documents through data-entry maintenance of student records.

Robert Half Inc. Alexandria, VA May 2012-August 2013

Associate

Provided temporary work dealing with data entry, administrative support

through communication. Experience using Microsoft Word and Excel computer

software.

ARC Arlington, VA

Associate (February 2013-August 2013)

o Analyzed travel data through different carriers to compare trends from

different airline carriers such as American, Southwest, and Turkish

airlines determine the customer demand from different holiday travel

seasons throughout the year.

o Utilized Cvent and ARC internal data to streamline and update through

Microsoft Access and present the information to the Financial

Settlement Department which is edited and reported to the company

Board of Directors.

Halfaker and Associates, LLC Arlington, VA

Associate (May 2012 - February 2013)

o Assisted government contractors with various projects including event

planning for JIEDDO and the United States Department of Veterans

Affairs.

o Utilized Cvent to track and update registrations and client data.

o Assisted with editing contracts using Microsoft Excel.

Petersburg Commonwealth Attorney's Office Petersburg, VA August

2010-December 2010

Intern

Shadowed prosecutors working on court cases in the City of Petersburg and

worked with secretaries at the office by filing court documents.

Distributed arrest warrants, subpoenas, etc. through lawyers who filed a

motion through the court.

Virginia State University, Department of Residence Life Petersburg, VA

January 2009 - December 2010

Senior Resident Assistant (May 2009 - December 2010)

Promoted to Senior Resident Assistant in only one semester.

Responsibilities increased to managing residence hall of 300 co-ed,

upperclass students

Supervised six resident assistants and created work schedules

Monitored security cameras & fire codes to ensure the residents live in a

safe and secure environment.

Also includes Resident Assistant duties listed below.

Resident Assistant (January 2009-May 2009)

. Served 45 upper-class students.

. Assisted residents in making a smooth transition into campus life by

getting them involved in traditional activities in their institution.

. Developed programs to develop a community amongst residents creating a

home away from home culture.

CLI, Inc. Falls Church, VA

June 2006-August 2009 summers

Network Support Specialist

Accountable for configuring a classroom for 25 clients three times per

week, as well as for assisting with the installation and configuration of

25 lab computers.

Performed system configuration for Microsoft Exams, troubleshot

hardware/software issues, and installed applications/operating systems,

such as Adobe Acrobat, Windows, and Microsoft Office.

Home Depot, Inc. Manassas, VA June 2008-August 2008

Freight Team Associate

Merchandised the sales floor, provided customer service, and loaded

merchandise for effective delivery to be grand opening ready.

WVST-FM Petersburg, VA August 2007-May 2008

Intern

Partnered with sports broadcasters by supply rosters, stats, and sports

research for sports events, as well as broadcasted sports score summaries

around the Central Intercollegiate Athletic Association conference for

basketball, football, and baseball.

Assisted a radio studio host to provide the best radio station in

Petersburg, Virginia and the Tri-Cities.

SKILLS

Computer: Microsoft Office, Word, Excel, PowerPoint, Access, Outlook,

QuarkXPress, Adobe Photoshop, Adobe Dreamweaver, Java

Languages: Somali

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