Customer Service Office
Resume:
Patricia Baptista
*** **** ******, ******* ** N*A 2M2
********.*********@*****.***
Objective
To obtain a position within the office administrative field
Summary of qualifications
• Over 5 years of providing exceptional customer service that goes above and beyond
customer expectations
• Over 3 years of utilising switchboards in order to redirect calls to the appropriate
department
• Over 5 years of experience in working in a high volume office environment
• Experience in dealing with clientele from diverse backgrounds
• Ability to learn tasks quickly and efficiently
• Motivated self-starter that is able to work autonomously as well as in teams
• Knowledgeable in MS Word, Excel, Electronic mail etc.
• I am trilingual, speaking Portuguese, Spanish and English
• Experience in Switchboard/PBX Operator, paging and using two way radio
Employment history
Box office Agent, Front Office Clerk, Reservations Operator, 1998-2010
Caesar’s Entertainment Casino
• Reserved, sold and assigned seats for all events
• Initiated guest check in/out service
• Managed all incoming/outgoing calls in a fast paced high volume call center
• Utilized various devices such as overhead paging and two way radios
• Handicap communication systems
• Maintained a balanced USF & CAD cash float
• Processes credit, debit, billing, and misc. payment systems
• Produced and printed inventory reports
Travel Consultant 1993-
1998
Robert Q`s Travel
• Plan, organize and promote group travel, including transportation, accommodations and
all other expenses.
• Answer any inquiries and respond in a timely manner.
• Accepting payment for deposits, final payments and adhering to deadlines.
• Making travel arrangements, by air, train, car rentals etc, and counselling clients to
making the right decisions for their travel needs.
Patricia Baptista
897 Hall avenue, Windsor ON N9A 2M2
********.*********@*****.***
Education
Travel and Tourism
1992
Toronto School of Business, Windsor ON
Professional training and certification
Heritage Language Diploma
1989
Immaculate Conception School, Windsor, Ontario
Customer Service Learning Management Training 1998
Caesar`s Windsor, Windsor, Ontario
Health and Safety Certificate
1998
Caesar`s Windsor, Windsor, Ontario
References available upon request
Contact this candidate