Customer Service High School

Jacqueline Blancas

**** * **** ** *******, AZ ***06

602-***-**** ~ **********@*****.***

SKILLS AND EDUCATION

Bilingual (Spanish/English) Retail Management AS400

Complaint Handling and Resolution Sales and Margin Improvement Fingerprint Card

Customer Service Enhancement Order Fulfillment CPR/First Aid Certified

Front Desk Reception Inventory

Word, Excel, Publisher, Power Point Windows

Front Desk Supervision 10 Key

01/2012 Present

Everest College: Paralegal ABA Approved Program

08/2004 01/2006

Arizona State University: Bachelor of Arts Justice Studies courses

08/2001 05/2004

Wilson Charter High School: High School Diploma

CERTIFICATES EARNED

04/18/13 05/16/13

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Overview of Immigration Law and Skills

04/23/2013 04/24/2013

Catholic Immigration Network, Inc. On site Training, Dallas, TX

Introduction to Immigration law practice: A course for new practitioners.

04/19/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Fundamentals of U.S Immigration Law

04/16/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Volunteers Helping Immigrants Become U.S Citizens

03/18/2013 04/15/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Good Moral Character in Naturalization Cases

02/05/2013 03/19/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Introduction to Family Based Immigration

02/07/2013 02/28/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Ethical Issues in Immigration Law Practice

01/08/2013 02/05/2013

Catholic Immigration Network, Inc. E learning Course, Phoenix, AZ

Overview of Citizenship: Acquisition, Derivation and Naturalization

PROFESSIONAL EXPERIENCE

10/2013 03/2014

Staples

Supervisor, Woodland, CA

• Effectively coordinated & managed all store operational activities including but not limited to: payroll, time keeping, scheduling,

coin orders, book keeping, canvasing, safety committee and loss prevention.

• Managed a crew of 22 associates who down stock merchandise, arranged displays for the current seasonal set, making sure the

store is “ready to sell” and perfectly focused in customer service.

• Supervised, recruited, trained, developed, coached and communicated with all associates and managers.

• Provided a positive image and serving as a role model for others, administered yearly performance reviews in a timely manner.

• Maintained store presentation by following merchandise flow, responded to and resolved customer requests and concerns.

• Sold products and services which provide the total solution for customers.

• Managed: Linguistics, Setting Promo Runs, Wing Panels, etc.

• Drove profitable sales through Business Machines department improvement.

• Performed basic technical system diagnostics and upgrades on customer equipment.

10/2012 10/2013

Chicanos Por La Causa

DACA Specialist/Immigration Counselor, Phoenix, AZ

• Conducting intake, interview and assess client needs for appropriate services.

• Responsible for providing Immigration counseling, information and referrals services. Therefore, having and keeping updated of

community, community events and social service agencies is essential.

• Communicating effectively in Spanish and English based on our clients’ needs and ensure that the need of every individual case is

met.

• Duties: Providing Immigration counseling for visas and citizenship applications. Assist clients in the procurement of all

documentation necessary for Immigration procedures. Including but not limited to; AR 11, G 325, G 325A, I 90, N 400, I

912, I 130, I 821D, I 765, I 765WK,

• Translating of foreign documents

• Providing information and referral services on non Immigration matters.

• Generalizing end of the Month office reports; Petty Cash, Daily Deposits, Expense Report, and Immigration Activity Log

• Maintain client files organized and follow office procedures on client files.

• Attend conferences, seminars or training related to Immigration laws. Maintain and update Immigration knowledge through

required reading and case discussion with Immigration Counselors.

• Perform other related duties as required.

09/2010 – 10/2012

Anasazi Project Consultants

Personal Assistant, Phoenix, AZ

• Maintain calendars, schedule appointments, meetings, and book hotel rooms as needed, etc.

• Making copies and duplicate presentation folders. Coordinate incoming and outgoing mail, UPS, etc.

• Operate telephone, receive, screen and route calls as appropriate; take messages and distribute to Mr. Márquez

• Monitor usage of office supplies and order as needed. Maintain appearance of office area.

• Other duties as assigned.

06/2005 09/2010

Staples

Assistant Manager, Phoenix, AZ.

• Effectively coordinated & managed all store operational activities including but not limited to: payroll, time keeping, scheduling,

coin orders, book keeping, canvasing, safety committee and loss prevention.

• Managed a crew of 22 associates who down stock merchandise, arranged displays for the current seasonal set, making sure the

store is “ready to sell” and perfectly focused in customer service.

• Supervised, recruited, trained, developed, coached and communicated with all associates and managers.

• Provided a positive image and serving as a role model for others, administered yearly performance reviews in a timely manner.

• Accountable for balancing the days total sales on the Final Closing Report.

• Maintained store presentation by following merchandise flow, responded to and resolved customer requests and concerns.

• Sold products and services which provide the total solution for customers.

• Managed: Linguistics, Setting Promo Runs, Wing Panels, etc.

• Drove profitable sales through Business Machines department improvement.

• Performed basic technical system diagnostics and upgrades on customer equipment.

• Determined and demonstrated understanding of customer needs.

• Sold products and services which provided the total solution for customer office needs.

ACTIVITIES AND VOLUNTEER WORK

Everest College: Currently the Vice President for our ECP/AACHE Multicultural Latino Club

Wilson Charter High School: Treasurer of Hispanic Women’s Club PALMHH

Chicanos Por La Causa: Currently volunteering as needed in different events since 2010.

Puerto Peñasco, New Mexico: Worked at an orphanage and did intakes for medical clinic with poor and ill children.

Big Brothers and Big Sisters: Was a Big Sister for 4 years.

REFERENCES

Jorge A Márquez, Staples, General Manager 602-***-****

Patricia Ruelas Guillen, Everest College/AACHE, Professor/ AACHE President 602-***-****

Maria Dominguez, Chicanos Por La Causa, Social Services and Support Specialist 602-***-****

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