Customer Service Sales

Margaret Amy Masar

**** ******* *****, ********, **, L6L 1P5

Mobile: 289-***-****

******@***.**

OBJECTIVE

Detail-oriented, reliable worker seeking a challenging and rewarding

employment opportunity in a diverse environment where my strong work ethic,

education, and exceptional people skills may be used to assist in advancing

a business.

EDUCATION

University of Western - London, ON

2013-2017

. Honours Specialization in Economics

EMPLOYMENT

Hostess/Promoter - Cobra Night Club, London, ON

March 2014-present

. Greet guests and clienteles personally, and over the telephone.

. Make sure transition from limousines to Guest List line runs smoothly.

. Offer appropriate seating arrangements for guests with booths and

bottle service.

. Promote club events, through social media, and over the telephone.

Sales associate - International Pool and Spa, Oakville, ON

April-September 2013

. Engage customers in order to provide to them what they need in terms

of product and quality services.

. Developed and maintained positive relationships with all clients.

. Handled over-the-phone orders and inquiries.

. Communicated current product features, benefits, and promotions to

customers.

. Maintained front desk area in terms of cleanliness and hygiene.

Front store supervisor - Shoppers Drug Mart, Oakville, ON

August 2012-September 2013

. Ensured timely completion of work of all employees.

. Ensured that generated reports at closing time were accurate.

. Responsible for counting and balancing daily sales.

. Key holder.

Cashier supervisor/Customer Service Representative - Zellers, Oakville, ON

June 2010-August 2012

. Oversaw compliance of cashiers with established company policies and

standards, such as safekeeping of company funds, sales and record

keeping procedures

. Planned, directed, and coordinated the daily activities of the cash

office.

. Conducted all training for department and reviewed quality of work

being completed by employees.

. Handled customer inquiries, complaints, issues, and billing/payment

questions.

. Calm angry callers, repair trust, locate resources for problem

resolution and design best-option solutions.

. Dealt with an average of 250 phone calls from customers each 9 hour

shift.

Office assistant - Blue Water Mechanical Services, Oakville, ON

June 2010-June 2011

. Responsible for clerical duties, such as answering telephones, filing,

and faxing documents.

. In charge of preparing invoices, inventory reports, and weekly

payroll.

. Arranging weekly work schedules for all employees.

VOLUNTEER

WORK

_

Camp counselor - Autistic Therapy Summer Camp, Oakville, ON

Summer 2012

. Collaborated with a team of peers to implement safe and exciting

individual and group activities for children with autism aged 3-10.

Server - Sts. Cyril and Methodius Church, Mississauga, ON

2008-2012

. Assisted in several church events (dinners, fundraisers, etc.)

Teacher assistant - Holy Trinity Secondary School, Oakville, ON

2007-2009

. Assisted teacher in 'Weekly Slovak Classes

SKILL

PROFILE

. Strong communication, interpersonal, and great organizational skills

. Ability to work independently and as a part of a team

. Friendly to customers and co-workers, energetic, active and trust-

worthy

. A quick learner that is very creative, innovative and self motivated

. Good knowledge of accounting and computer software (MS Excel, MS Word,

Power Point)

. Clerical: Typing 90wpm, 10-key by touch, skilled at using various

printers, fax machines and scanners

. Smart Serve certificate

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