Customer Service Manager
Resume:
Brittney YoungBrittney YoungBrittney Young
*** ********** ***** ************, ** 30134 Phone: 706-***-**** E Mail: ***************@*****.***
Experience
Department of Family and Children Services, Carroll County September 2012 August 2013
Worked as a Protect and Placement Specialist / Foster Care Case Manager.
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Worked with children and their families to either reunify families or prepare them for non reunification.
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Ensured that each foster child was seen every month and that steady contact with foster parents was made.
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Recruited for adoptive parents and adoptive resources for children who were looking for a forever home.
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Customer Service Representative, AirTran Airways April 2011 September 2012
Worked as a reservations agent in an inbound call center.
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Worked with customers or potential customers to make bookings, change reservations, and give online support when needed.
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Worked with supervisor and assigned team to ensure that center projected statistics were met or exceeded each month
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America Reads Tutor, Bremen GA September 2009 March 2010
Worked with select children in the After School Program at HA Jones Elementary to enhance basic skills such as reading, writing,
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social studies, science, and math.
Met with each student on a weekly basis to ensure that academic performance was being met.
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Worked with teachers and parents to ensure that each student was given appropriate counsel.
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Created and administered monthly tests to gauge improvement.
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Talked with children about their daily routines and mechanisms to improve academic performance.
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Pearle Vision Center, Cartersville GA February 2008 May 2011
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Worked with customers to confirm that all their needs were met, pre tested for the eye doctor, and worked with management to
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ensure a store profit.
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Trained as an optical associate and doctor technician. Worked both positions interchangeably when required.
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Made sure that store was functioning properly, maintained cleanliness and ensured that office was always presentable.
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Filed insurance claims and communicated with insurance companies when necessary.
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Collected payment from customers, ran reports and balanced financial books nightly
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Worked with management and team to ensure that quotas were being met on a daily basis
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Education
B.S Sociology/ Minor Psychology, University of West Georgia July 2012
Affiliations
Member of Alpha Lambda Delta
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Participated on the Student Activities Council
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America Reads Tutor
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