Customer Service Process Improvement

Shanequa Wilks

***** ******

Place

San Antonio, TX

78247

Summary

I have worked at a leasing consultant for a family business. I also

addressed all customer service issues. My customer service skills proved

critical to improving customer satisfaction. Working in this capacity I

addressed customer issues and concerns with a consistently high level of

professionalism and patience. I expeditiously addressed customer concerns

with accuracy and efficiency thereby improving customer satisfaction and

increasing customer loyalty. As a result of my customer focused commitment

and resourcefulness in addressing issues customer renewal rates were

increased. I would make sure property is show ready, this included

arranging carpet cleaning and other repairs. I am a very flexible

individual with a people person attitude and I would love to bring my

qualities to your company. I am experienced in working with clients in the

health care setting in delivering warm, compassionate, quality care to an

aging population and to persons with special needs. I am resourceful,

customer focused, competent, and believe in service excellence.

Highlights

High customer service standards

Dedicated to process improvement

Excellent Communication

Skills Works well in crisis

Team player/work well with others

Strong organizational skills

Computer literate

Telephone etiquette/Courtesy

Leasing Agent

2012- Current

As a leasing agent I would show the properties accept applications and make

sure all check lists are complete in a timely manor. Unfortunately I also

had to present customers with late notices as well as eviction notices.

Reinforcing the rules, being consistent and great communication has helped

me maintain my position as an agent.

JP Morgan Chase Telephone Banker

October 2013 - Current

I currently work for JP Morgan chase as a telephone banker. I handle

customers need with courtesy and professionalism. All customers are not

happy customers and I am able to deescalate the call and have them know all

issues are taking care of and that customer service is our main focus.

Education

Obtained 30 credits toward an Associate Degree completion. Studies

included Psychology and Ethics.

Contact this candidate