Customer Service, Customer Care Assistant
Resume:
Regina Moorer
***** **** **. #***, ******* TX ***90
****************@*****.***
Profile
More than 2 year successful experience in customer service and support with
recognized strength in problem-solving, trouble-shooting, and
planning/implementing proactive procedures and systems to avoid problems.
Possess solid computer skills.
Excellent working knowledge using Power Point, Microsoft Word, Microsoft
Excel, and WordPerfect.
Ability to train, motivate, and supervise customer service employees.
Synopsis of Achievements-
Increased positive ratings
Proactive planning led to notable increase in morale in all departments.
Created Customer Service Satisfaction Survey, drastically reducing potential
problems.
Promoted 3 times in the course of less than 2 years.
Employment
Primflight Aviation
Customer Care Agent 2011-2012
Worked with United Airlines providing excellent and dependable customer
service to traveling disabled passengers.
Received Certificate of Excellence for outstanding work.
AirServ Corp.
Passenger Assistant
Assist traveling disabled passengers with questions, directions or any
information needed to assist in making their travel less stressful.
Supervisor-
Train new employees
Control and evaluate performance of the employees
Organize Employees
Enforce Company Policy and Rules
Lead by example
Duty Manager- 2012-
Manage 50+ employees covering Terminal A,B,C,E Located in Bush
Intercontinental Airport (IAH)
Quickly and effectively solve customer challenges/complaints .
Ensure staffing is in order and covers Operations
Handle disciplinary actions according to company policy
Education-
Scarborough High School
High School Diploma
Christian Bible Institute
Associates Degree
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