Recruiter

Elvareen “Elle” Mukhim

Silver Spring, MD ***** ********@*****.*** 202-***-****

Summary

** ***** ** ********** ** Sourcing, Recruiting/Staffing, and Onboarding, New-hire Orientation, Training and Developing

talents, Talent Management and Retention, Organizational Development, and Personnel Management. Partnered with

Hiring Managers, and assisted HR Managers with Performance Management, Compensation, and HRIS.

Currently pursuing an MBA in Human Resources and preparing for SPHR certification.

PROFESSIONAL EXPERIENCE

Talent Acquisition Manager / Senior Recruiter

GXS – May 2011 to February 2014

• Designed, performed, and delivered full life cycle recruiting work.

• Cost Savings:

Reduced agency recruiting from 19% to 4%

Saved $1.1M in hiring cost – filled 75 out of 82 closed positions, filled 91.46% of closed positions, total

salaries for closed positions was about $6.5M

• Strong experience in managing all open requisitions across US and international positions

• Worked with Hiring Managers and HR Business Partners on:

Open requisitions and approvals

General guidance on interviewing techniques, employment law, etc. to ensure effective and fair selection of

candidates

Recommended starting pay rates and compensation based on evaluation of candidates, internal salary

administration guidelines and external market survey data and analytics

Partnered with business leaders to identify key talent, define and utilize quality succession plans and

understand capabilities needed for business success

Frequent feedbacks and follow ups on requisitions, interviews, etc.

Provided follow-up on employee retention initiatives to include periodic review of orientation program, exit

interviews and analysis of exit data to identify trends and recommend corrective actions

• Strong experience in sourcing strategies using Boolean searches and X-Raying from multiple sourcing channels

• Strong experience in building Talent Pipeline, converting Passive and Semi-Active applicants to Active applicants

• Drive innovative methods in web-based recruiting and expansion into social networking communities, groups,

forums, alumni, etc. to create a robust talent pipeline

• Strong experience in employer branding and campaigning for open positions

• Strong experience in basic and advanced screening applicants across different industries, domains, levels

• Strong experience in closing tough-to-fill positions in a timely and cost effective manner

• Worked on requisitions across various industries and domains: Technical / IT, Accounting, Finance, Human

Resources, C-Level, Administration, Sales, Marketing, Auditing, College Graduates, Interns

• Provided Project Lead:

Created innovative processes and methods to improve recruitment and enhance the overall candidate

experience

Job analysis to help managers compose professional job descriptions to attract potential candidates

Improved and increased employee referrals

• Maintained Metrics, KPIs, Analytics, Reports and Dashboards on all key recruiting activities

• Implement quick on-demand changes to different recruitment stages for tough-to-fill positions based on metrics

• Strong experience in using and maintaining ATS (Applicant Tracking System)

• Regular budgetary interactions with executives from Monster, CareerBuilder, LinkedIn, Dice, etc.

• Strong in maintaining relationships with colleges and staffing agencies

• Deeply involved in macro and micro level recruitment and talent acquisition budget discussions

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• Led diversity initiatives to draw talent from most diverse pool and monitor EEO data

• Mentor and train junior team members and interns on department related modules

• Maintain current knowledge of HR, Labor, Market Practices and Immigration related laws and regulations

Recruiter and Training Specialist

TCS – June 2008 to November 2010

• Partnered with the Recruiting and Resource Management teams to improve talent search and managing new and

existing talents

• Partnered with stakeholders to understand the business requirements for successful hiring and training delivery

• Executed complete recruiting and training life cycle

• Started an in-house training team for the IT Infrastructure Services (IT IS) group within the company

• Conducted new hire orientation programs

• Key participant in selling and presenting capabilities of the company to Fortune 1000 organizations like J&J,

Deutsche Bank, Phones4U (UK) etc.

• Recruiting:

Performed talent research / sourcing through Networking, Internet, Social media utilization, and Community

events

Resume screening and basic and advanced phone screens

Participated in special projects such as recruiting initiatives and team campaigns

Worked on requisitions across domains: Technical / IT, Accounting, Finance, Human Resources, Training,

Administration, Sales, Marketing, College Graduates, Interns

Allocate resources based on skills and project requirements

Low cost hire strategies such as Employee Referrals, Online options, Direct Approach

Maintained recruiting metrics at every level of the recruitment process

• Training:

Hired Trainers, Instructional Designers (IDs), QAs, and IT engineers

Delivered extensive soft skills training at various levels

Project Lead for the Initial Learning Programs (ILP) for new hires

Designed and developed training programs and modules

Developed various performance assessments for trainers and trainees

Initiated and implemented a standard training curriculum across IT Infrastructure Services (ITIS)

Designed and maintained training metrics

• Personnel Management:

Managed a team of Trainers and QAs and vendor trainers

Managed 3 team members

• Cost Savings:

Saved about $50,000 per year on training cost that would have to be picked by various parties

Recruiter and Training Specialist

Convergys – December 2005 to June 2008

• Executed complete recruiting and training life cycle

• Partnered with the talent acquisition team to identify business requirements and provided recruiting strategies

• Conducted new hire orientation

• Recruiting:

Conducted sourcing through Networking, Internet, and Community events

Resume screening, and basic and advanced phone screens

Participated in special projects such as recruiting initiatives and team campaigns

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Worked on requisitions across domains: Technical / IT, Accounting, Finance, Human Resources, Training,

Administration, Sales, Marketing, College Graduates, Interns

Low cost hire strategies such as Employee Referrals, Online options, Direct Approach

Maintained recruiting metrics at every level of the recruitment process

Executing staffing needs through proactive partnering with managers, business HR partners and recruiting

networks

• Training:

Hired Trainers, Instructional Designers (IDs), QAs, and IT engineers

Trained new hires, QAs, Team Coaches, Team Leaders, Senior Leaders and Recruiters

Designed and developed training programs and modules

Developed various performance assessments for trainers and trainees

Designed and maintained training metrics

• Personnel Management:

Managed a team of junior Trainers, Coaches, QAs and vendor trainers

Recruiter and Training Specialist

Stream International Inc. – January 2005 to December 2005

• Recruiting:

Executed staffing needs through proactive partnering with managers, HR Business Partners and recruiting

networks

Conducted sourcing through Job Boards, Networking, Internet, and Job Fairs

Resume screening, and basic and advanced phone screens

Worked on requisitions across domains: Technical / IT, Accounting, Finance, Training, Administration, Sales,

Marketing, College Graduates, Interns

Low cost hire strategies such as Employee Referrals, Online options, Direct Approach

Maintained recruiting metrics at every level of the recruitment process

• Training:

Trained all new hires and existing talents from various functions

Weekly Executive MIS - analysis and performance measurement

Planning, decision-making and monitoring of key training processes/systems

Planning, designing, evaluating and implementing complete training programs and seminars

TNI & TNA – Partner with stakeholders to understand training requirements and help design programs

Regular Quality, Operations & Training triad calibrations to ensure learning objectives of each training

program are met, ensuring relevant & updated courseware

• Personnel Management:

Managed 4 team members – Trainers, Coaches and QAs

Trainer Development- fortnightly feedback and coaching sessions with regular session, monitoring,

completing the cycle with monthly appraisals

• Conducted new hire orientation

Recruiter and Communication and Training Executive

IMS – May 2003 to October 2004

Senior Customer Support Executive

EFunds International – November 2000 to August 2002

Education

• Pursuing MBA in Human Resource Management

• Bachelor’s Degree in Sociology

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• Preparing for SPHR certification

Technical Skills: MS Office tools, SharePoint, Applicant Tracking System (ATS), MS Project, MS Visio, Oracle HR

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