Customer Service Manager

Ivan K Washington Jr.

**** ******* *** #** ******** N.Y 11216 347-***-**** - *********@*****.***

Experience

Supreme Messenger

Delivery

Manhattan, NY

**-****

to 04-2014

• Delivering soups, sandwiches, and salads to patrons at their offices or residences

• Utilizing vast knowledge of New York streets, avenues, and addresses to promptly and efficiently deliver prepared food and

drinks on foot.

Hale & Hearty Soups LLC Manhattan, NY

Delivery 02-2013 to 04-2013

• Delivering soups, sandwiches, and salads to patrons at their offices or residences

• Utilizing vast knowledge of New York streets, avenues, and addresses to promptly and efficiently deliver prepared food and

drinks on foot.

Propark Cambridge, MA

Parking Attendant 08-2011 to 04-2012

• Cash control and the efficient and effective collection of all parking fees

• Operated a cash register processing cash and credit transaction

• Completed end of shift closing procedures including balancing and cashing out register, completing shift reports, verifying

deposits against shift reports, and preparing shift deposits for manager’s review

• Cautiously drove and parked patrons’ vehicles in parking spots

All Angles Messenger Services Brooklyn, NY

Owner (Self employed) 04-2006 to 06-2011

• Founded and created the business plan for a New York messenger service

• Acted as Manhattan courier traveling by foot, bike, or public transportation delivering lightweight packages anywhere within

the island of Manhattan

• Ran a same-day messenger delivery service, typically delivering packages in 2 hours or less, including express rush delivery

services maintaining a strong regard for customer service and professionalism

Airline Delivery Service Manhattan, NY

Messenger/Dispatcher 06-2004 to 02-2006

• Computed charges for pickup and delivery of items such as documents, messages and packages using rate manuals and zone

maps

• Sorted dispatch tickets and dispatched messengers after evaluating and determining most efficient routes based on delivery

personnel and pickup/drop-off locations

• Computed charges for services in various zones using rate manuals, and quoted rates to customers upon request

• Supervised three employees, preparing work schedules, resolved work conflicts, and tabulated working hours for submission to

payroll

Wildcat Inc. Manhattan, NY

Housekeeper/Maintenance 09-2002 to 02-2003

• Supervised work activities of cleaning personnel to ensure clean, orderly rooms

• Obtained list of offices, hallways, and vacant rooms to be cleaned immediately and list of prospective check-outs

• Advised manager, desk clerk and admitting personnel of rooms ready for occupancy

• Inventoried stock to maintain adequate cleaning supplies

•Cleaned windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

• Notify managers concerning the need for major repairs or additions to building operating systems.

• Dusted, swept, scrubbed, waxed, and polished floors, using brooms, and mops and powered scrubbing and

waxing machines

• Cleaned and sanitized restrooms/bathrooms using established practices and procedures.

Corporate Express Manhattan, NY

Messenger/dispatcher 03-1999 to 08-2001

• Walked, rode bicycles, drove vehicles, or used public conveyances in order to reach destinations to deliver messages or material

• Received messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers,

and delivery instructions, communicated via telephone, two-way radio, or in person

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