Customer Service Representative

Lamont G. Ballentine

**** ********** **** ******* ****, IL 60133 312-***-****

****************@*****.***

Professional Experience

PROVITA CUISINE- Schaumburg, Illinois

September 2013 to Dec 2013 Food Production

Assistant/Assembly

As a food production assistant I would typically work on a fast moving production

line, where food is passed down on conveyor belts, through a variety of stages;

mixing, cooking and packaging.

SERVICE MASTER COMMERCIAL CLEANING – Lombard, Illinois

June 2003 to August 2013 Accounts Manager / Customer Service

Specialist

I performed the day-to-day processing of accounts payable transactions to

ensure that multiple finances are maintained in an effective and up to date

accurate manner.

I also served customers by providing product and service information; resolving

product and service problems.

I also attracted potential customers by answering product and service questions;

suggesting information about other products and services.

I also opened new customer accounts by recording account information and

maintaining customer records by updating their account information.

I resolved product & service problems by clarifying the customer's complaint;

determining the cause of the problem then selecting and explaining the best

solution to solve the problem and expediting the correction or adjustments; and

following up with the customers to ensure resolution and maintaining financial

accounts by processing the customers adjustments.

I recommended potential products or services to management by collecting

customer information and analyzing customer needs.

AMERICAS TONER – Lombard, Illinois Jan 2003 to April

2003

Customer Service Representative/Telemarketing

Serve as Customer Service Representative for a toner cartridge company.

Receiving orders and promoting sales to current clients for refurbished toners

and cartridges.

MILLENNIUM INFO SERVICE – Itasca, Illinois Jan 2000 to

Aug 2000

Customer Service Representative/Sales

Responsible for contacting policy holders to update their auto & homeowners

insurance policy information prior to their renewal.

THE SIGNATURE GROUP – Addison, Illinois Sept

1999 to Jan 2000

Telemarketing Representative

Handled various inside sales and outbound calls to current credit card holders to

offer them additional services on their credit cards.

Education and Training

Editing Motion Pictures & Video editing College of DuPage

December 2012

Mechanical Maintenance/Robotic Automation College of DuPage

May 2008

Radio & Television Broadcasting – Audio/Video Production, Certificate •

Illinois Center for Broadcasting – Lombard, IL

Intern for Comcast in house shows as a camera operator & video editor: Video

Logging, and set bulder, Adobe Premiere Pro CS6, Adobe Audition.

On Air Personality for 104.9 fm WICB Radio Lombard, IL

Criminal Law • South Suburban College • South Holland, IL

MicroSoft Works, MicroSoft Words,and Excel.

Military

Member of the Illinois National Guard from 1988-1992 - Honorable Discharge

Spec-4, 11c; Mortar man 187th Infantry

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