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Customer Service Manager

Location:
Lake Worth, FL
Posted:
April 07, 2014

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Resume:

MYDREDE DORMELUS

**** ******* ***, **** *****, FL 33463

561-***-****

acdjpl@r.postjobfree.com

-

Page 1 of 5

MYDREDE DORMELUS

**** ******* ***, **** *****, FL 33463

561-***-****

acdjpl@r.postjobfree.com

-

SUMMARY OF PROFESSIONAL EXPERIENCE

Main Street: Real Estate Development, West Palm Beach, FL, September 2006 to April 2008

Executive Assistant and Office Manager

• Direct day-to-day office operations and provide fundamental support to company President and team

of executives at growing real estate development firm.

• Plan and schedule meetings, events, and appointments; Schedule and coordinate travel arrangements.

• Process payroll and benefits for multiple properties (40+ employees); Responsible for new hire

orientation; Review resumes of clerical candidates and conduct initial interviews; Delegate tasks to

property maintenance managers and other employees.

• Manage accounts payable ($60-120K weekly); Reconcile & schedule payment of corporate credit

cards (13+); Maintain and reconcile petty cash account; Purchase office supplies and other office

necessities; Cross train staff in use of Yardi Payables Software and Paychex online payroll processes;

Manage company cell phone account.

• Serve as liason between SVP and agents on all auto, property, worker’s comp, and healthcare

insurance related matters. Tasks include: filing claims, meeting with auditors, completing and

submitting monthly workers comp audits, scheduling timely premium payments.

• Organize and maintain easy-to-follow filing system for insurance policies, personnel records,

invoices, and vendor contracts.

J.P. Morgan: Investment Bank, New York, NY, September 2003 to March 2004

Administrative Assistant

• Assistant to Managing Director (top research analyst of Financial Institutions group) and his team of

senior and junior analysts.

• Coordinate complex travel arrangements (multiday, national/international, air and hotel

accommodations).

• Manage client databases and calendars of Senior Analysts.

• Type and edit highly confidential research reports.

• Prepare, organize, and distribute research materials.

• Use Bloomberg Financial Terminal to provide analysts with daily earnings reports.

• Produce expense reports, assure adherence to corporate travel and entertainment policy, and reconcile

corporate credit card statements.

Page 2 of 5

MYDREDE DORMELUS

6591 JACQUES WAY, LAKE WORTH, FL 33463

561-***-****

acdjpl@r.postjobfree.com

-

Lehman Brothers: Investment Bank, New York, NY, August 2000 to December 2002

Banking Assistant

• Arrange and coordinate travel schedule and reservations including flights, hotel, and ground

transportation for 6 Debt Capital Markets Bankers on trading floor (SVP, VP/Staffer, Associates, and

Analysts).

Page 3 of 5

• Act as information source for group policy and procedures and respond to inquiries from

internal/external clients.

• Prepare Public Information Book, including assembling 10Ks, 10Qs, Proxy Statements, Annuals and

other relevant research information.

• Prepare and edit PowerPoint presentations.

• Collaborate with senior bankers and the Chief Administrative Officer to create and update

deal/project details in Ebanker application that manages people, projects, and revenue.

• Ensure that incoming client calls are handled efficiently.

Swiss Re New Markets: Reinsurance Corporation, New York, NY, June 1997 to August 2000

General Purchasing Agent

• Perform purchasing functions of vendor contact, comparative research/pricing, monitoring deliveries,

and issuing purchase orders under the direction of Facilities Manager.

• Coordinate with vendors on the ongoing purchase of office supplies and other office necessities.

• Coordinate with IT managers to procure standard and non-standard hardware and software for the

New York office as well as other locations.

• Interface between accounting and purchasing responsible for various payables function such as

reconciliation of purchasing card statements and invoice processing.

• Create and maintain inventory lists using Excel.

Graham-Windham: Nonprofit Foster Care Agency, New York, NY, August 1996 – June 1997

Social Worker

• Provide permanency planning services for 28 children and their families.

• Prepare 10-20 page assessment and progress reports to be used and reviewed by city case managers,

lawyers, and judges; Represent the foster care agency in Family Court.

• Member of task force to improve communication in workplace.

EDUCATION

The Pennsylvania State University, State College, PA, December 1995

BA Liberal Arts – Speech Communications

Chicago Education Center “Oracle Purchasing-Financial (Smart Client)” March 1999

American Management Association ”Fundamentals of Purchasing” September 1999

New York University “Investment Banking Fundamentals” May 2002

Christian Cultural Center Leadership Institute “Exceptional Customer Service” March 2003

SKILLS

• Excellent verbal, written, and interpersonal skills; Quick at adapting to new environments; Work well

individually and cooperatively; Able to handle multiple time sensitive tasks; Strong ability to work

for multiple supervisors.

• Solid knowledge of various Windows OS; Microsoft Word, Excel, Visio, Outlook, PowerPoint;

Paychex Online Payroll; Yardi Property Management (payables component).

INTERESTS - Ballroom dancing, Reading, and Cooking.



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