Software Management

Lisa Marie Johnson

*** ********* ** *******, ** *0034 Phone: 314-***-**** *************@*****.***

iSeries / AS400 Software Support

In seek of a position that will provide an opportunity to utilize my education, iSeries technical skills and provide learning

opportunities to promote growth within the organization.

Summary

• Approximately 15 years experience as an AS400 Systems Administrator

o Monitoring system messages and jobs

o Create, change or delete user access

o Grant system authority to specific libraries

o Install AS400 Cumulative updates

o Conduct System IPL’s

o Conduct AS400 backups

o Setup PC access using Client Access, Rumba or Bluezone

o Install all 3rd party software and updates

• Experienced in providing technical support to companywide associates

• General networking knowledge (Switch, Hubs, Wireless, Cabling)

• Several years providing technical support (email, remote, in person)

• Software and Hardware installs, troubleshooting and repairs

Skills:

Hardware: IBM AS/400 (i720, i730, i525), IBM 3590 tape drive, printers (HP, Dell, IBM, Zebra), copiers, fax machines, PBX,

Barcode Guns, Blackberry/cell phones, switches, audio / visual, computers, and laptops, and technological equipment

Software: AS/400 Query, MS Office Suite 2003, 2007/10, BlueZone, Client Access, Rumba, Active Directory, Symantec

Antivirus, Symantec Ghost, Mozilla, EZaudit, TrackIT, Citrix, Cisco VPN, Juniper VPN, WebEx, Audix, ApproveIT, Adobe

Reader, Remote Admin, etc. Remedy Tickets.

Operating Systems: OS/400, Windows XP, 7,

Education:

• Masters of Science in Computer Information Systems, University of Phoenix – Phoenix, AZ – Online

• Bachelor of Science in Computer Information Systems, Devry Institute of Technology – Kansas City, MO

Experience:

Apex / Verizon Wireless – Alpharetta, GA 2013 – Present

IT Security Analyst

• Process an average of 75 Remedy tickets daily to ensure 48 hour SLA’s are met

• Research trouble tickets to resolve processing errors

• Work with compliance department to resolve exceptions to the standards request

• Utilize Active Directory for password resets and grant permissions

• Utilize SharePoint to share department information

• Identify user issues and document processes

Collabra / HP / Luxottica Retail – McDonough, GA 2012 – 2013

Data Center Specialist

• Help desk, PC repair

• AS400 / SAP / Network account unlocks

• AS400 printer support

• AS400 backups and tape management

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• Utilize Remedy BMC IT (help desk software) to track PC inventory and record technical issues

• Reset servers and run Cat5 and Fiber cabling.

Crane Merchandising Systems (First-Tek) – Bridgeton, MO 2007 – 2013

Systems Specialist / AS400 Systems Administrator (part-time)

• Provide level two support to executive team, sales force, administration and coworkers via in person, telephone or

remotely

• Provide remote and in person Help Desk support detailed technical training, network account unlocks and AS400, support

network and wireless connection issues and recovery of lost or deleted files and or folders from server

• Utilize Track IT (help desk software) to track PC inventory and record technical issues

Technical Support:

• Technical responsibilities included installation of hardware and software or ghosting and building new computers and

laptops

• Troubleshoot and repair crashed computers, and laptops

• Working knowledge of virus removals and antivirus installs

SOX Audits / Disaster Recovery:

• Oversee the SOX auditing process by analyzing data, report generation, documentation and working with internal and

external auditors

• Provide gap analysis between security policies/standards/regulations and practices, processes, and solutions; recommend

actions to the IT Network Manager.

• Worked with Consultant Company to organize a successful test of current ERP data to ensure data is accessible in the

event there is a disaster

Other Duties:

• Other duties includes on call 24/7 AS/400 support, AS400 daily operations support, AS400 backups, and restores, special

projects, Blackberry and other cell phone devices account administration, PBX administration including telephone punch

downs, telephone moves, and voice mail resets and the management of software licenses, support issues and working

with vendors

Emerson Electric Tools – St. Louis, MO 2006 – 2010

AS400 Computer Operator (Part Time)

• Processed 4 nightly schedules to update and backup inventory, time clocks, invoices, monitored console for errors and

performed system IPL, system saves and enabled user accounts and passwords resets

Normandy School District – St. Louis, MO 1996 – 2006

Coordinator of Computer Operations

• Management of the Data Processing Department with the responsibility of providing technical guidance for planning,

budgeting, designing, and supporting over 300 users on the Districts AS400 with the assistance of three staff members

• Participated in users groups to evaluate recommend, and purchase of new technology to support the upgrade of current

technology

• Worked with various software and hardware vendors, maintained the departmental budget and create user friendly

software training manuals for all user groups

• Develop departmental standards for state auditing, yearly processes, beginning of school year and end of school year

requirement along with a disaster recovery plan, and data security

AS400 Administration:

• With periodical software updates, monitored and updated the CIMS, software that included Financial Management,

Student Management, and Employee Management.

• Addition requirements included the load and apply program temporary fixes and cumulative packages to the AS400

• Monitored the system for hardware failures and documentation error messages, problem resolution and if necessary

reported problem to IBM

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• Monitor job queues, subsystems, output queues, planned the monthly option 21 systems saves and performed data

restores

• Create, code and tested data by downloading data from the AS400 using the AS/400 SQL tool

• The data is imported to MS Access or MS Excel to analyze data trends or produce daily, weekly, monthly, and quarterly ad-

hoc reports

• Provided remote and in person Help Desk support to all end user levels to include training users on various PC-based

Windows applications, software systems, peripherals, and troubleshoot software and hardware problems along with repairs

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