Customer Service Sales
Resume:
Derek Smith – Page *
Derek M. Smith
Dallas, TX 75204
***********@****.***
CAREER PROFILE
Experienced business development and operations professional with a proven track record in fostering and
nurturing long-term professional relationships. Ability to develop and implement sales strategies while
adhering to strict budgets. Proven aptitude in effectively leading cross-functional teams. Seeking opportunity to
grow with a respected organization that rewards hard work and possesses a proven track record of success.
AREAS OF STRENGTH AND EXPERTISE
• Sales Management • Strategic Planning & Analysis • Customer Service
• Business Operations • Event Management • Global Experience
• Cost Control • Proficiency in Spanish • Business
Development
PROFESSIONAL EXPERIENCE
Patrizio Osteria Restaurant 2013 to present
General Manager
Manage operations by preparing policies and standard operating procedures; implementing production,
productivity, quality, and patron-service standards; determining and implementing system improvements, training,
and analyzing cost. Also in charge of payroll, bank deposits, and accounts payable.
Key Accomplishments:
• Institutes a culture change creating empowerment, teamwork, emphasizing accountability, and maximizing
the strengths of each team member.
• Decreased labor, beverage, food and operating costs to an average of 23%.
• Renovated Happy Hour Menu, Dinner Menu, Cocktail Menu, and Wine List.
• Reduced voluntary turnover of front house staff to zero
• Featured in Southlake Style magazine.
• Oversee transition from dual ownership change of Patrizio Osteria to Calabria Osteria.
NOBU Restaurant
Manager of Bar, Special Events and Restaurant Floor 2011 to 2013
Manage all aspects of the bar, private dining and daily restaurant operations from inventory to budgets.
Key Accomplishments:
• Overhauled bar operations, including organization, staff scheduling, creating a new training program,
purchasing, inventory and implementing an improved bar system.
• Increased bar sales by 15%.
• Reduced beverage cost and improved company standards to “Excellent” rating.
• Featured in September 2012 issue of Tasting Panel magazine.
Special Events & Marketing Coordinator 2008 to 2011
Respond to event planner inquiries and promote venue for final selection. Manage preparation and on-site logistics
for private dining and corporate events generating repeat clients. Coordinate with client contacts from assistants to
executives ensuring successful events.
Key Accomplishments:
• Handle on and off-site private dining from contracts to coordinating restaurant resources for 10 to 400
people.
• Designed restaurant promotional materials and tracked banquet sales for return on investment.
• Sample events include wedding, DKNY fashion show, Eagles band dinner, Pepsi Co meeting, and
numerous pharmaceutical programs.
Server 2006 to 2008
Delivered 5-star service to guests, achieving extraordinary guest satisfaction.
Key Accomplishments:
• Responsible for effective decisions, greeting guests with energy, and proactively attend to guest needs.
• Managed high volume evenings and high profile clientele with discretion.
Tony Roma’s 2004 to 2005
Server
Provided each guest with a positive experience.
Key Accomplishments:
• Led trainings on menu and delivering customer service to new hires.
• Proficient with Point-of-Sales (POS) system.
Home Depot 2001 to 2003
Sales Associate
Enhanced sales approach to expand continuous customer base. Organized stock room to maximize efficiency in
accessing new products and major events.
Key Accomplishments:
• Reduced department cost by tightly tracking inventory.
• Managed stock on sales floor.
• Received “Merit Badges” for outstanding department associate.
Derek Smith – Page 2
EDUCATION AND TRAINING
Bachelor of Arts, Business Management, University of Texas, Arlington
International School Bangkok (ISB), 10 years of cultural and immersion training in Thailand
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