Customer Service Representative
Resume:
Shasta S. Dungey
**** ****** ****** **** ***** Jr SW Apt 2313
Atlanta, GA 30311
*.******@*****.***
OBJECTIVE:
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a
desire to utilize my skills obtained through experience.
EDUCATION:
Clark Atlanta University, Atlanta, Georgia
Bachelor of Arts, Business Administration, May 2012
Concentration: Supply Chain Management
RELATED WORK:
• Proficient experience in Microsoft Programs: Word, Excel, PowerPoint, Project, and OneNote
• Elementary level of SAP, Pivot tables, breakeven analysis, and spend analysis, Critical path and forecasting
and Lean Six Sigma
EXPERIENCE:
Donnelly Communications Atlanta, GA
Customer Service Representative October 2013- January 2014
• Handling customer inquiries with the highest degree of courtesy and professionalism.
• Working in one or multiple skill sets over various customer contact channels.
• Providing first call resolutions and offering alternative solutions where appropriate.
The Coca-Cola Company: The World of Coca-Cola Atlanta, GA
Guest Relations Ambassador May 2013- October 2013
• Actively engaging with all guests and anticipates their needs.
• Sharing knowledge of and telling the history and stories about the brand and the company.
• Crowd control including organizing of lines and ability to communicate with large groups and Ambassadors.
Allen Professional Graphics Group Atlanta, GA
Quality Control Assistant March 2013- April 2013
• Receiving and handling of incoming inventory.
• Inspection and assortment of inventory for production.
• Finalize order and ship product to customers.
Contemporary Services Corporation Atlanta, GA
Event Staff August 2012- March 2013
• Customer Service representative.
• Manager of crowd control.
• Liaison between staff and managers.
Dangerfield Institute of Urban Problems Los Angeles, CA
Childcare Worker and Administrative Assistant May 2010-January
2012
• Created a safe environment for eighteen (18) co-ed youth ages 8-18 in efforts to build confidence and trust.
• Provided efficient service through administrative work.
• Assisted six (6) youth residents in developing plans for life after foster care.
LICENSES AND CERTIFICATION
• Notary Public, State of Georgia, Fulton County, 2014-2018
HONORS, ACTIVITIES & COMMUNITY SERVICE:
• Zeta Phi Beta Sorority, Active Member, 2012- Present
• Council of Supply Chain Management Professional, Member, 2011-Present
• March of Dimes, Volunteer, 2010-Present
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