Customer Service Technical Support
Resume:
Simony Morais Hanna
Monroe St
Hollywood Fl. ****0
*************@***.***
Open position within your company
Summary of Qualifications: Highly organized, oriented, detailed and
flexible individual who is more than capable of representing the
organization in a pleasant and professional manner.
Experience
Hostopia, Deluxe Corporation
Start: 01/24/2011 - Sept. 2013
Started as Technical Support Specialist Tier 1
Promoted to Technical Support Specialist Tier 2
Duties:
Technical Support Specialist for English, Spanish and Portuguese partners.
Specialist in tickets escalations, providing troubleshooting and solving
different issues.
Troubleshooting websites and applications in a timely manner by using
proprietary tools and knowledge of Linux command line.
Provide support to end users over the phone or email by identifying issues
and resolving it.
Provide Database support by testing/recovering Databases connectivity
through Linux command line.
Knowledge of scripting/codes: PHP; Wordpress, FrontPage; ASP.net; ASP;
ColdFusion and ColdFusion 5.
Installation and testing SSL certificate.
Correcting Websites / Files /Directories permissions
Configuration of Mobile Website.
Provide backup/ restore websites / web content by using proprietary tool.
FTP, NCFTP FTPd and VSFTP configuration.
Telnet to recover email messages (POP3 or IMAP).
Provide training for other Technical Support Agents.
Speak, read and write English, Portuguese and Spanish fluently
ICS Global Pembroke Pines 2005- 01/15/2011
Administrative
Answering multiple phone lines.
Customer service and processing client's correspondence.
Give support to agents in Central and South America.
Commission statement.
Helping also on accounts payable dept.
EDUCATION:
Bachelor Degree: Hospitality and Tourism Honduras,Centro America
University Technology 2003
High School, Recife, Brazil
Languages: Proficient in English, Portuguese and Spanish
Contact this candidate