Customer Service Supply Chain
Resume:
Brittnee Zimmerman
Altamonte Springs, Florida, 32714
********@*****.***
CAREER OBJECTIVE
To succeed in an environment of growth and excellence with an opportunity for career advancement. I am
looking for a leadership position with focus on Client Relations and Customer Service.
SUMMARY OF QUALIFICATIONS
• Specializing in Client Relations retention and execution of client goals
• Utilizing supply chain models to provide effective solutions to improve business solutions
• Detailed understanding of the entire supply chain process and presenting tactical operational reporting
• Analyzing logistical transportation data down to a shipment level
• Advanced knowledge of Microsoft Office, specifically Excel 2007 and 2010
• Refined planning and organizational skills balance work, team support and ad-hoc responsibilities in a
timely and professional manner
PROFESSIONAL EXPERIENCE
STRATEGIQ COMMERCE, Chicago, IL
Senior Account Manager, March 2012 - January 2014
• Managed and maintained successful and professional client relationships with multiple Fortune
500 companies
• Lead weekly and monthly client business reviews via phone and WebEx
• Coordinated with multiple departments to effectively deliver comprehensive analytical data
• Mentored and provided leadership to team members by sharing technical aptitude and problem
solving skills
• Created ad-hoc query based reporting with high attention to detail using SQL, Macros, Vlookups,
Pivot Tables and Cube Databases
STRATEGIQ COMMERCE, Chicago, IL
Account Manager, August 2010 - March 2012
• Evaluated client business needs and provided effective decisions and solutions to improve
business operations
• Worked to improve the knowledge, visibility and decision-making ability of clients across all
modes of transportation (Parcel, LTL/TL, Air Freight and Ocean)
• Performed intense data verification, accounting reconciliation, and tracking number research
• Created multiple tracking mechanisms to ensure data quality and accurate results
• Researched customer supply chain issues and developed automated solutions where applicable, and
created operational workarounds where appropriate
INTERNATIONAL WATER WERKS, INC, HUNTLEY, IL
Office Assistant, January 2009 - October 2009
• Worked directly with the Office Manager to fulfill client requests and inquiries in a timely manner
• Managed invoicing and completed customer orders
• Provided customer service support and resolution via phone and email
EDUCATION
Columbia College of Missouri, Columbia, MO
Bachelor of Science in Marketing, May 2009
References Available Upon Request
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