La Vonna Stewart
Summary:
• Versatile, multi-disciplined Business Analyst possessing in-depth knowledge of effective client outreach and
retention methodologies.
• Proven ability to engage clients, and to meet or exceed customer expectations while maintaining quality standards
and meeting deadlines.
• Capable of envisioning solutions to challenging customer service problems, integrating technology,
remediation skills and exceptional oversight modalities into pragmatic, valuable solutions.
• Effective team contributor, with an equally strong ability to focus on, and achieve results independently.
• Dedicated, with the perseverance to forge sustainable relationships through professional competencies.
Core Qualifications:
• Exemplary Communication Skills
• Customer Service and Retention
• Information Management
• Department of Justice and Department of Defense Security Clearances
• Records Management
• Claims Management
• Maximo 7.5 (eCommerce, Purchase Order, Receiving and Invoice applications)
• Ariba SAP
• Type 55 WPM / 10-key by Touch
• Project Planning and Management
• MS OS/MS Word/Excel/Visio/Outlook
• Multi-line Phone Systems
• Generation and Interpretation of Statistical Reports
• Quality Assurance
Education:
High School Diploma 05/2000
Sam Houston High School, San Antonio, TX
Professional Experience:
Passport 2 Destiny Management and Consulting, San Antonio, TX 12/2008 - current
Business Analyst Consultant
• Manages team of virtual assistants and provides training as needed
Provides services to small businesses by defining the nature of the problem and its extent
•
Analyze data such as revenue, expenditures, and employment
•
Interview and observe managers and employees
•
Based on the information gathered develops solutions to the problem noted by client
•
Develops recommendations taken into account factors such as the organization's culture, its relationship to other
•
organizations in the industry, and its nature
Report findings and recommendations to the client
•
Collabera Inc., Dallas, TX 03/2012 – 10/2012
Supply Chain Business Analyst (6 month contract)
Assigned to Supplier Enablement project with responsibilities that included…
• Performing supplier Enablement specific activities by working with Business Analyst, Ariba Network Growth
consultant, Maximo team lead and Project Manager
• Assisting Supply Chain Business Analyst to add vendors to eCommerce and test Purchase order application.
• Application testing activities for eCommerce integration of Maximo and Ariba
• Assisting with document troubleshooting (Purchase Order and Invoice)
• Processing reports in Ariba and Maximo applications
• Working with project managers to include their current business processes and procedures to be included in
the Policy and Procedure manual.
• Assisting with training suppliers, buyers, and Accounts Payable team
• Communications within internal departments
• Communicating with suppliers
• Providing status updates, reporting and program issues (suppliers and internal)
Infigen Management Services, Dallas, TX 2010 – 2012
Maximo Receiving Data Specialist
• Liaison between Maximo support team, Site Project Managers, Purchasing Department, and Accounts Payable in
regards to receiving and purchasing issues. Facilitated these actions by…
• Assisting with the Maximo 7.5 database Re-implementation project by providing feedback and assisting with
How-To Tutorials and business processes for the Maximo Receiving, Invoicing, and Purchasing Applications.
• Providing training and support for the Maximo Receiving Application to Project Managers and receiving personnel
• Providing training and support to Accounts Payable for Maximo Invoice Application
• Assisting Maximo Supervisor as necessary
• Obtaining and sort receiving documents from Site Project Managers in preparation for data entry into the
Maximo database for items issued for corporate site
• Review, research and investigate receiving documents against approved
• Purchase Orders and resolve discrepancies accordingly with the appropriate internal contacts /
department(s)
• Performing quality control to ensure that all receiving documents were uploaded to the corresponding Purchase Order
in the Maximo database
• Input receiving information into the Maximo database as needed
• Maintain and adhere to an organized follow-up system and receiving status for each wind farm project
• Run bi-weekly SQL server report to ensure all receiving transactions are completed in a timely manner and in
compliance with company policies/procedures as well as inform purchasing agents of purchase orders that require
follow up to complete orders
• Produce accurate, complete, and thorough data entry work results to meet accounting month end deadlines
Cigna Healthcare, Dallas, TX 2008
Short-term Disability Claims Manager
• Tasked with role as liaison between physicians, claimants and employers in the pursuit of resolution to Worker’s
Compensation claims. Facilitated return-to-work actions by…
• Providing exemplary, professional and timely customer service to all vested parties
• Managing claims from initial application status through review and evaluation of medical documentation
• Ensuring prompt payment of all valid claims
• Reviewing progress on open cases and recommending action plans
Goodwill Industries – RAFB, San Antonio, TX 2006 – 2008
Centralization Associate
• Utilized ARMS program to process military personnel records to be archived at the National Personnel Records
Center. Ensured timely and accurate completion of projects by…
• Retrieving, reviewing, scanning and indexing documents for inclusion in records packages
• Performing quality assurance checks for all outgoing work
Goodwill Industries – RAFB, San Antonio, TX 2004 – 2005
Recognition Program Associate
Primary responsibilities were to provide prompt and courteous customer service to enlisted personnel, officers and their
dependents by…
• Researching global database records and determining if service member was eligible for awards or
decorations; subsequent referrals to Secretary of Air Force for determinations
• Collaborating with members of the Air Force Board of Correction of Military Records in disputed cases to issue
declarations
• Processed memorandums and certificates and ensured their timely delivery
• Answering telephones and responding to caller’s questions and / or concerns, while facilitating intra/inter office
communications
Goodwill Industries – Dept. of Homeland Security, San Antonio, TX 2002 – 2003
Key Entry Operator
• Assigned to Department of Homeland Security project with responsibilities that included…
• Ensuring accurate transfer of information into INS database for Non-immigrant I-94 forms from source documents
• Exceeding accuracy and production requirements