Customer Service Technical Support

Timothy R. Miller

Cincinnati, OH

********@****.**.*** - 513-***-****

Seasoned customer service professional looking for a data entry position.

WORK EXPERIENCE

AppleCare Advisor

Kelly Services - Cincinnati, OH - August 2011 to December 2011

• Provided inbound technical support for iOS users from a home-based position

• Developed more in-depth problem-solving and critical thinking abilities through learning more about Apple

products

• Proficiently multitasking and using tools available to assist every customer to complete satisfaction

IT Consultant

Loveland Jazzercise - Loveland, OH - January 2005 to August 2011

• Responsible for supporting and reinventing the business website and all aspects of the business' web

presence including some advertising strategies

• Drafting, editing, proof-reading, and preparing most digital press releases made by the business to the

customers using the Adobe suite or MS Project

• Directly accountable for emergency and scheduled maintenance to the IT infrastructure including software

or hardware issues

Customer Service Professional

Volt Staffing / Federal Express - Cincinnati, OH - September 2004 to January 2005

• Delivering superior customer service to both customers in a larger inbound call center environment and

maintaining professional relationships with coworkers

• Handling requests for tracking domestic shipments, placing delivery supply orders, and providing shipment

rate information while always suggesting the appropriate premium services

• Using the appropriate means of interdepartmental communication to assure package research concern

resolution and providing reassurance of that resolution to the immediate customer

Night Auditor

Fairfield Inn & Suites - Cincinnati, OH - May 2003 to July 2004

May 2003 - July 2004

• Verifying guest account transaction posting to ensure accuracy, and responsible for reporting nightly sales

to the corporate offices

• Successfully placing guest customer service as the highest priority and assuring professionalism in every

possible interaction

• Execution of various duties up to and including guest customer service, light general maintenance, and

various housekeeping tasks to ensure that all aspects of the business runs smoothly

Consumer Relations Representative

Procter & Gamble - Cincinnati, OH - May 2002 to May 2003

May 2002 - May 2003

• Answering national inbound calls from consumers regarding over 300 different brand products in an efficient

and timely manner

• Maintaining brand loyalty to each product by delivering a superior level of customer service through every

communication and tracking complaints, inquiries, and testimonials accurately and efficiently for consumer

analysis

• Simultaneously recording information about the consumers' request while researching pertinent information

in multiple databases to ascertain the appropriate information for that particular communication

EDUCATION

Information Engineering Technology and Desktop Systems Support

University of Cincinnati

2005 to 2007

Diploma

St Xavier High School

1993 to 1997

SKILLS

Experienced PC User, MS Office, Problem Solving, Retail, Call Center (Inbound), Customer Service, Data

Entry, Order Entry, Technical Support

Contact this candidate