Customer Service Supervisor
Resume:
Rebecca Budds
McAlester Army Ammunition Plant
Supply Tech DO
Manages the inventory of components/ordnance items, inert equipment and
supply items. Ensure components and material availability, serviceability,
shelf life for use in production processes. Processes Ammo Transaction
Reports (ATRs) to ensure current inventory, movement of components/ordnance
items for production, renovation, Demil operations, reclassification, stock
number or location changes for materials. Verify items received against
items submitted in the system( LMP, EWM ). Identify quantities, lots, location, and proper condition codes. I verify, correct conflicting data, and resolve
discrepancies and problems as required, to maintain accountable records.
review job orders, related instructions and drawings to determine
materials needed to accomplish the outlined work. I manage the local
inventory management system (Inventory Balance Program) for equipment for
standard supplies and equipment. Prepares reports retrieved from this
system on a regular basis using Microsoft Excel, Word, and Outlook. Organizing by Federal Stock Numbers and production orders to maintain accuracy. Works
closely with the supervisors and the Planner/Estimators to discuss discrepancies. Assists the Planners and supervisors in eliminating backlogs
and revising usage rates and material requirements. Visits each station in production buildings to learn new/old usage rates per job.
Provides component and material pricing information to Division and plant
personnel in preparation of budgets and work planning efforts.
Monitors stock on hand and rate of usage
and submit requisitions as needed in LMP using TCODE MIGO and ensures delivery is executed throughout the whole system using TCODE MB51.
Orders equipment and supplies, manages stock material and
replenishes stock to ensure there are no overages or shortages of supplies. Supplies material to buildings to produce AMMO from smart chain, LMP, ECC and Inventory Balance ( stand alone system). Keeps and updates an excel spreadsheet to ensure proper lots/qty’s are used in the production building. Calls into the warehouse, and communicates with warehouse workers daily to ensure product availability. Occasionally checks inventory of the warehouse to ensure correct NSN’s and lot number/ quantity. Verify components and material are available for use in job orders. Frequents production buildings to ensure proper use of materials. Files and stores documents in accordance with regulations and policies, by alphabetical order and in number sequence. Reconciles discrepancies in the system as needed to ensure accuracy. Attends weekly scheduling meetings to discuss up-coming jobs and the supplies needed to complete future and current running jobs. Creates and tracks shipment documents through Smart Chain and LMP/EWM. Prepares shipping documents in SmartChain and in LMP for items to be shipped off-base.
Attends meeting with Chief of planning to take notes and inform on likelihood of new procedure flowing properly. Answer phones and take messages when he is not available. Set calendar reminders in Microsoft outlook for upcoming meeting requests.
Knowledgeable with computer equipment, shipping regulations, material
handling procedures, hazard classifications, and condition codes in the
maintenance of correct inventory and shipments. Knowledgeable of
procurement regulations, guidelines, directives and their effect on
acquisition programs. Communicates with others in a professional manner to discuss any problems that arise, and corrects any issues that may come. Directs phone calls, mail and questions to the right personnel for accurate response to any concerns someone may have.
Closes out jobs making sure all material has been used or return to storage
Locations and all consumption documents are properly posted in our system.
Has received training in Fork Lift Operating, and holds a valid license.
McAlester Army Ammunition Plant
Supply Tech AO
03/27/11 to 10/03/2011 Supply Clerk/Technician GS-2005-05 Duties: Assign locations for incoming off-station receipts and for receipts from production based on compatibility, hazard classification, net explosive weight of materiel, explosive limits of storage sites, accessibility by conveyances and other safety and security factors. Transfer Navy, Army, Marine Corp and Air Force ammunition (live and inert) and, ammunition components upon receipt, ATR, or shipment. Review planographs to insure rewarehousing teams have correctly made material moves in Smart Chain using handheld scanners. Post bin to bin moves in LMP (Logistics Modernization Program) and Smart Chain to ensure material is put in the proper location and net explosive weights are not exceeded. Upload material from handheld scanners to be posted whether class V or inert. Post lot changes, stock number changes, storage location changes, and condition code changes in system. Post turned in Demil documents in ECC, LMP systems. Check documents to ensure demil processes have been completed, and material has been moved off record. Physically inspect ammunition storage containers/ boxes to ensure explosive has not been damaged in the transportation process. Pull the va05 T-code from LMP to compare with Smart chain to ensure all material, explosive and inert have gone through the interface to prevent missing RDD’s. Calculates usage rates for component and supplies to be consumed. Monitors computer system for any errors from field workers scanning and reconciles as appropriated. Trains new and temporary employees on job functions and system functionality. Self motivated, always seeking new training and new duties.
New Hope Retirement Center ( September 20, 2011 to 03/25/2011)
Certified Nursing Assistant
McAlester Ok.
Assisted licensed nursing staff in providing direct patient care.
Helped in the environmental preservation of the nursing unit.
Cleaned and bathed patients. Took patients’ vital signs
Provided residents with personal-care services including medication and toileting
Maintained patients’ records and files as per the facility’s standard operating procedures
Turned and changed beds every two hours as needed.
Installed and emptied catheter bags. Provided personal care for clients, upon requests, including bathing, showering, shampooing, oral hygiene, skin and nail care, dressing and shaving. Soaked cleaned and applied dentures. Maintained homelike environment for the clients. Protected and promoted resident rights and assisted the person to maintain independence. Provided companionship in a loving and professional manner. Performed restorative nursing with residents to prevent decline. Measured and recorded patients’ fluid intake and output. Trained and fully capable of utilizing the Hoyer and stand-up lift in accordance with resident transfer status. Certified in CPR and first AID.
Kings Duck Inn (02/13/2007 - 03/17/2010) - Server/bartender
Merritt Island, Florida United States
Supervisor: Anna Granger - 321-***-****; Contact: Yes
Salary: $3.65 per hour/ tips
Hours per week: 40
Duties: Socked server station twice daily. (filling napkins, rolling silverware, preparing to-go boxes, refilling the ice bin, polishing glasses and silverware as well as any other duties that come up throughout the shift.)Transferring different types of material from locations in a safe manner with little to no supervision. Transfer orders into and out of the storage room/warehouse. Perform visual inspection of materiel, and reported to work leader or supervisor if any damage, incorrect labeling or shortage/overage. Stocked the items according to code (expiration date). Ensure station remains properly stocked for the next day or next server to follow. Worked closely with others in a safe and friendly manner. Greated guests and made them feel comfortable Upheld Excellent Customer service skills. Remained Professional and friendly. (Even in tough situations) Constantly multi- tasking, and remained in control of each situation. Continued Great attention to detail. Learned new items and daily menu items. Described and explained the menu. Talked about specials. Made suggestions, and answered any questions. Entered orders in the POS computer under the correct table number and in the correct order in which the guests are sitting. Suggested added end items such as desserts to customers to upsale business inventory.
Checked in with guests regulary to ensure happiness. Refilled beverages throughout the meal, and delivered customers checks to them. Acted as a cashier as well, handling all transaction in the cash register. Provided correct change back to the customer. Always ensured guests were pleased and thanked them for coming. Ran server report to ensure acoount accuracy for “bank” ( cash in register) Team-Player as well as ability to work independently. Trained new servers on job duties and the manner in which they should approach and serve each customer.
I Hop (08/12/2007 - 02/10/2008) - Server/Warehouse
Cocoa, Florida United States
Supervisor: Jessica - 321-***-****; Contact: Yes
Salary: $4.65 per hour
Hours per week: 40
Duties: Greeted all customers pleasantly and took food orders.
Ensured compliance to all recipes and mixing directions.
Monitored cash registers and collected payments for drinks and food.
Determined appropriate cash handling policies and procedures for transactions.
Performed work as per safety and sanitation policies.
Administered bar and ensured regular sanitization of area.
Provided optimal level of customer services for adult beverages.
Ensured prevention of intoxication from alcohol for customers. Worked under general supervision, performing recurring duties in accordance with established procedures. Received instructions on new or revised procedures or new assignments. Always supplied customers with material in a safe manner. I maintained a steady work schedule. Served customers in a helpful/friendly manner – Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operated the cash register.Conversant with managing cash and credit card transactions. Transfer orders in to and out of the storage room/warehouse. Stocked the items according to code (expiration date). Practice good leadership, paperwork, and deliveries skills. Input inventories in a data base. Ensured service station was well stocked. Cleaned and organized each table in given section to ensure cleanliness and presentation for customer satisfaction. Team-Player as well as ability to work independently. Used a computer ordering system to send tickets to the kitchen. Worked closely with others to ensure happiness of each customer. Constantly multi- tasking, and remained in control of each situation. Trained new servers on job duties and the manner in which they should approach and serve each customer. Served as cashier to customers as well as hostess and server. Maintained accountability of all cash and credit cards received for each day. Ran server report and counted money to be turned in
Gunoug inc. (05/02/2005 - 10/12/2005) - Secretary
Melbourne, Florida United States
Supervisor: Daniel Gunoug - N/A; Contact: Yes
Salary: $10.75 per hour
Hours per week: 40
Duties: Duties: Utilize office automation and clerical skills to support the Business Management Branch resource, administrative personnel in accomplishing its staff support functions. Use a variety of applications (i.e., [DOS and Windows] Word Processing, spreadsheets, electronic mail graphics programs, or databases) to produce quality and timely products as required. Prepare routine correspondence to final form, including travel, training, awards, overtime, appraisals and objectives forms. Prepare briefing charts and internal routine actions. Track location and status of forms through to completion. Maintain filing systems for administrative and resource in accordance with company requirements. Respond to customer inquiries arriving via phone, mail, email or in person by routing to proper locations or personnel or by personally providing requested information. Input records into a data base for tracking and inventory purpose. Input time on a daily bases. Maintain office files with no supervision. Receive telephone calls, referring them to the proper person. Route, control, and distribute mail and other office materials in accordance with established procedures and knowledge of the organization and assigned personnel. Receive work in draft form through either a local area network or directly from supplier/personnel. Correct erroneous use of word processing function keys. Standardize headings and subheadings, margins, indentations, use of underlining, Corrects grammar, spelling, capitalization, and punctuation to my supervisors satisfaction. Refer questions regarding content to originator. Adjust spacing of columns and tables for good appearance and clarity. Perform clerical tasks that support and are relative to typing tasks, such as searching files for additional information, checking dates, etc.
Qwik and Brite (05/03/2004 - 04/16/2005) - Assistant Manager
Cocoa, Florida United States
Supervisor: Debbie - NA; Contact: Yes
Salary: $11.00 per hour
Hours per week: 40
Duties: Duties: Assisted in hiring and firing, payroll and any other objectives that would come up. File paper work away in orderly fashion. Kept track of hours, performing routine administrative and miscellaneous clerical work such as Receives calls, greets visitors, and notifying supervise of any situation that needs his/ her attention. Establish and maintains files; revises and disposes of files in accordance with governing regulatory procedures. Maintain ready-reference files of frequently consulted regulations, policies, rosters, directives, and other material. Establish and maintain lists and registers, by various categories, of persons or organizations frequently contacted. Perform simple budget functions: track budget information for the organization, records transactions, updates account records to reflect changes in the amount of funds available, and extracts information for use by others. Used programs such as word, excel, power point, and access to assist in presentations and typing documents for newsletters for employees ect. Operate an electronic typewriter, word processor, microcomputer, or computer terminal, using a standard typewriter style keyboard with additional function keys, to prepare a variety of letters and documents. Involving the common terminology of the unit for which the work is done and requiring accuracy in spelling, grammar, and syllabication. Use printers, copiers, and modems as required. Uses software and printing equipment to create, copy, edit, and make insertions or deletions or move material from one place to another to store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. Refer to technical dictionaries, textbooks, research reports, and/or similar material as reference tools to facilitate assignments. Assure the propriety of formats, spacing, arrangements, and preparation of material in final form as prescribed style manuals. Use incisive judgment regarding form and arrangement for statistical or tabular material involving numerous headings and subheadings.
Serviced bedrooms to the required standard, using cleaning materials / equipment. Supplied & replaced essential toiletries and breakfast items. Provided an efficient and comprehensive housekeeping service. Ensured that repairs were reported and carried out quickly. Changed & machine washed towels & Spanish-style bed sheets & also iron bed sheets. Completed daily and weekly cleaning schedules. Removed any broken or damaged furniture. Proactive reporting of all Health and Safety issues. Economical and safe use of housekeeping supplies and equipment. Disposing of rubbish from rooms, taking it to the skip. Safeguarded all guest property. Managed materials costs & minimizing wastage. Maintained an organised system for the storage & ordering of household materials. Vacuumed all rugs and carpeted areas. Cleaned and buffed tile floor services. Hand dusted and wiped clean all workplace furnishings, files, fittings, paneling and window sills. Performed any other duties as assigned.
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