Dawn M. Bentley
***** ****** **** ***** *** ***
North Royalton, Ohio 44133
****.***********@*****.***
SUMMARY
A dedicated and proven hardworking young professional looking to
secure a long term challenging position as an Administrative
Assistant. Possess extensive Medical, Administration, and cash
handling skills along with demonstrated ability to help support a
great practice.
EDUCATION
University of Phoenix - Associates of Business
September 2013-Present: Concentration on building skills and
knowledge needed to understand various purposes of business
administration.
Remington College - Medical Assistant Diploma
Graduated - June 2008: Concentration on the application of Medical
Assisting skills and procedures to successfully complete any aspect of
a medical work up. Worked closely with teachers and classmates to
gain knowledge and excel in the Medical field. Completion of hands-on
lab work assured an insight on how to apply medical methods to real-
life situations. Such work included S.O.A.P charting, injections,
blood draws, insurance claims and scheduling patients. Along with
hands on experience through campus courses, Remington College provided
great knowledge and involvement with an externship at Dr. Nemr's
office in Lakewood, OH.
EXPERIENCE
Ricoh USA
Contracted Secretary for United Health Group, Cleveland, Ohio
December 2013-Present
Answer phone calls and transferring them to the department the customer
needs, switch board, mailing out customer insurance packets explaining
their policies, preparing spreadsheets for the sales team, create power
point presentations
Lorenzo S. Lalli M.D.
Office Manager, Cleveland, Ohio
October 2010 - November 2013
Schedule, Room and Perform Vital Signs on all patients. Proactively
monitor patients' prescription usage. Responsible for preparing
patient charts, handling money transactions, answering patient phone
calls all while maintaining office cleanliness. Consistently
maintaining a level of professionalism while handling over twenty
patients a day, phone calls, calling in prescriptions to pharmacies,
verifying insurance, pre authorizations and checking patients in and
out of their appointments. Patients would regularly provide great
feedback on their satisfaction.
Revelations Salon and Day Spa
Stylist and Nail Technician, Lakewood, Ohio
January 2006 - September 2011
Assist owner and coworkers with all aspects of running a salon. Help
with reception work as well as laundry, cleaning and decorating the
salon. Providing clients with a relaxing experience while fulfilling
their beauty needs.
Blue Moose Saloon
Bartender/Server, Parma, Ohio
October 2005 - January 2006
Maintain bar and serving area, while keeping the customers satisfied
with service, beverages and food. Serving parties, cleaning the bar,
and planning holiday/special occasion parties. Other supervised work
would include decorating the bar and preparing restaurant needs for
the following work week. Handled daily transactions for goods and
services.
Computer Skills
Advanced in Microsoft Office Suite 2013 and earlier versions
Intermediate in Citrix and Schedule View
Special Skills
Medical Record Filing
Medical Billing and Coding
Medical Terminology
CPR certification
Cosmetology license
Record Management Training
Legal Training