Customer Service Human Resources

EVE SIMSON 519-***-****

*** ******** ******, *******, ******* N9A 3C4 *.******@****.**

You cannot afford not to hire me!

Human Resources Department

April 16, 2014

Why hire me? There is no better person for the job than me. Would you prefer to hire somebody who just does

their job? Or do you want somebody who has experience in pro actively found $10,000.00 that needed to be

collected for the company. As an Assistant to the Vice President of Finance at Young Manufacturer I found an

invoice that was not paid in the amount of $10,000.00 owing to Young Manufacturer while reviewing filed invoices

that were already paid.

In addition to over 20 years of customer service experience I possess the following required skills, abilities and

knowledge:

Grade 13 high school in addition to an Honors B.A. in English and History and Post Graduate Certificate

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in Human Resources Management which includes Managerial Accounting

As Co ordinator for Green Forest Lumber prepared invoices and collection letters while following up with

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customers whose accounts were outstanding

Knowledge and experience in Microsoft Office Word, Excel, Database and Access

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Over 15 years of working knowledge and experience in the Municipal Act as a Clerk and By law Officer

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with the City of Toronto

Experience and knowledge of accounting procedures obtained through Human Resources Management

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program and while working in the above mentioned capacities and as currently as a Casual Clerk for the

Durham District School Board when assisting the Head Secretary in petty cash and collection of monies

from teachers who have not reconciled their accounts for orders received

Over twenty (20) years experience working without detailed directions or close supervision most in the

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capacity as a By law Officer where I co ordinated my day based on the urgency and importance of files

and deadlines for completion

I have excellent communication skills both verbal and non verbal with many different people who

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possess varied English speaking skill

Experience serving clients who range in mannerisms from being polite to very irate

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Knowledge and experience in the National Call Flow process when interacting with customers whether

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interpreting legislations, explaining and offering services and/or when dealing with enforcement of

legislations and/or collection of delinquent accounts

I look forward to discussing how my qualifications are a perfect fit to your organization at your earliest

convenience.

Yours truly,

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EVE SIMSON 519-***-****

372 Crawford Avenue, Windsor, Ontario N9A 3C4 *.******@****.**

Eve Simson

OVERVIEW

A highly motivated Credit, A/R, A/P, and Collections professional with a verifiable record of accomplishment.

Highly creative, recognized as a results oriented and solution focused individual.

EDUCATION

Human Resources Management Graduate Certificate Graduated: 2010

DurhamCollege, Oshawa, Ontario

• Completed all CHRP required courses

• Cumulative GPA 3.85

Bachelor of Arts, (Honors), English Major/History Minor Graduated: 1985

• YorkUniversity, Toronto, Ontario

RELEVANT SKILLS

Customer Service /Accounts Payable

• Prepared invoices and collection letters while following up with customers whose accounts were

delinquent

• Experience in applying knowledge of various legislations such as, but not limited to the Municipal Act,

By laws, and Health and Safety

• Knowledge and experience in the National Call Flow process when interacting with customers whether

interpreting legislations, explaining and offering services and/or when dealing with enforcement of

legislations and/or collection of delinquent accounts

• Provided licensees and property owners by law information

• Provided property documentation to solicitors and property owners

• Assisted employees with interpretation of WSIB requirements

• Answered telephone enquiries pertaining to by laws and property information

Administration

• Created by law sections check list for by law officers to assist them in high profile investigation of

numerous properties

• Maintained WSIB Case Management ensuring all medical records and updates were provided by the

employee and ensured all required documents were submitted to WSIB

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EVE SIMSON 519-***-****

372 Crawford Avenue, Windsor, Ontario N9A 3C4 *.******@****.**

• Maintained minutes of meetings for Joint Health and Safety Committee meetings and for a Condominium

Corporation

• Researched and developed speaking notes for the Mayor ensuring key important messages were

provided for a particular event

• Maintained attendance records of employees and updated the Director with current attendance

information and regularly

• Created an Early to Work program for injured employees and ensured medical records were current to

incorporate appropriate task assignments for recovering employees

• Managed United Way fundraising with canvassers

• Created and facilitated Bill C168 Training

STRENGTHS

Highly skilled at conflict resolution

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Easily establish rapport with people of all backgrounds

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Committed to bringing a strong professional approach toward interactions with all clientele

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Computer skills Windows, Microsoft Word, Access and Excel, PowerPoint

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• Typing speed at 55 words per minute

LANGUAGES SPOKEN

• English

• Polish

WORK HISTORY

Customer Service Consultant – AT & T

Sutherland, Windsor, Ontario October 2013 to present

• Selling and preparing invoices for AT&T products and services

• Assisting customers with billing issues

• Assisting customers with transfers of services to their new locations

• Reviewing delinquent accounts and transferring to the collections department prior to issuing

new services

• Preparing final bills

• Assisting with retention of customers

• Processing orders and payments using System X, Calibrus, Hyperion, Express Pay and RNS

Casual Administration

Durham Board of Education, Durham Region, Ontario August 2011 to 2013

• Provide clerical and administrative support in a school environment

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EVE SIMSON 519-***-****

372 Crawford Avenue, Windsor, Ontario N9A 3C4 *.******@****.**

• Calling parents of absent students who are unexcused

• Adding absent students into esis system

• Answering phones

Customer Service – Plumbing and Paint/Windows and Walls

Lowes Canada, Pickering, Ontario 2011 to 2012

• Assisting customers with questions and purchase of items relating to bathroom and kitchen renovations and

plumbing renovations

• Assisting customers with questions and purchase of items such as appliances and paints

Property Enforcement Co ordinator October 2008 April 2009

City of Oshawa, Oshawa, Ontario

• Approved permit applications under the Zoning By law

• Researched history high profile properties for license approval

• Assisted applicants with license and various permit applications

• Approved license applications for business operations

• Explained various By laws when the public enquired clarification

City of Toronto, Toronto, Ontario

1. Clerk Grade 3 July 1990 – November 1992

2. Municipal Standards Officer November 1992 – October 2008

Collected payments for licenses renewals

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Wrote and sent collection letters for outstanding balances on licenses

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Investigated public complaints and enforced numerous by laws

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Conducted investigations/inspections of properties

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Gathered and presented evidence in court, tribunals and appeal hearings

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Interviewed witnesses, defendants, complainants and obtained statements

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Planned events as a Divisional Project Coordinator for the United Way fundraising

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Coordinated and oversaw canvassers who were part of my team for the United Way

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fundraiser

Co ordinator

Green Forest Lumber, Toronto, ON June 1989 – 1990

• Supervised sales staff of eight (8)

• Conducted Health and Safety training of lumber yard employees in Fort Erie and Windsor by flying in

from Toronto with the Owner on weekends

• Ensured ordered lumber was delivered in a timely manner to customers

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EVE SIMSON 519-***-****

372 Crawford Avenue, Windsor, Ontario N9A 3C4 *.******@****.**

• Prepared invoices for payment of ordered lumber

• Prepared collection letters for outstanding accounts and following up with delinquent accounts

• Prepared Financial Sales reports for Owner

Assistant to V.P. of Finance

Young Manufacture Inc., Toronto, ON June 1988 – 1989

• Assisted in the Accounts Payable and Accounts Receivable Department

• Created financial reports from generated sales of all stores

• Developed lease contracts various locations in consultation with corporate lawyers

• Trained staff with new computer applications

OTHER WORK EXPERIENCE

Communications Assistant/By law & Licensing Project Administrator – Internship

Town of Markham, Markham, Ontario November 2010 to May 2011

• Project Management of various projects as outlined below

• Assist in the development and execution of The Town of Markham’s Bike Patrol, Park Ambassador

programs

• Developed check lists incorporating various by laws to assist inspectors in their special project of various

commercial properties

• Research

• Speech Writing

• Writing and editing communications materials for external and internal use

• Provide assistance on corporate events and activities

Human Resources & Return to Work (Contract)

Aspect Retail Logistics, Pickering, Ontario July 2010 to September 2010

• Created return to work program for injured warehouse employees

• WSIB Claims Management

• Developed and presented Bill C 168 training program

• Gathered information for job descriptions

• Conducted Health and Safety training

• Assisted with the development of Health and Safety policies

• Developed return to work program

• Obtained information for job descriptions

Human Resources (Placement) May 2010

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EVE SIMSON 519-***-****

372 Crawford Avenue, Windsor, Ontario N9A 3C4 *.******@****.**

Northern Lights Canada, Oshawa, Ontario

• Created policies, complaint and investigation procedures under Bill C 168

• Developed and presented orientation training program to staff on Bill C 168

Front Desk Reception Durham College Cont. Education, Oshawa, ON 2009 – 2010

School Bus Driver First Student, Bowmanville, ON 2009 – 2010

Managing Deputy Returning Officer Municipal Elections, Toronto, ON 3 elections

Real Estate Salesperson/Broker C21/Family Trust and Self – employed 1990 – 1998

PERSONAL ACHIEVEMENTS

Proactively found $10,000.00 outstanding invoice for a company

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Competed for political leadership role

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Motivated students as a mentor increasing their success in school

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Surpassed donations for United Way as a Divisional Project Co ordinator

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Successfully represented victimized employee against workplace violence

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Created a Return to Work Program to re integrate injured employees to work

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ADDITIONAL TRAINING/CERTIFICATIONS

• Defibrillator certification 2013

• Standard First Aid, as recognized by W.S.I.B. of Ontario 2013

• Health Care Provider (C), per Heart and Stroke guidelines 2013

• WSIB Joint Health and Safety Committee Certification (#C57662) 2008

• Muscular Skeletal Disorders Training, Toronto 2008

• Accident Reporting, Investigation & Return to Work 2008

• Motivational Speaker Facilitator Certificate 2008

• Health and Safety for Front line Supervisors 2006

• Joint Health & Safety Committee Roles and Responsibilities 2003

• Occupational Health and Safety(WSIB) 2003

• OAPSO(Ontario Association of Property Standards) 2002

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