Customer Service Sales
Resume:
STEPHEN J. FISHER
Delmar, NY 12054 *******@*******.***
AC C O U N T S PAYAB L E AC C O U N T S RE C E I V A B L E CO M P U T E R NE TW O R K I N G CO NS T R U C T I O N DE S I G N &
OV E RV I EW C ON T RACT N EGO T IA T I O NS C RYSTAL R E POR TS C UST O M E R R E LA T I O NS D OC U M E N TAT I O N &
P UBL ICAT IONS
E N TR EPR EN E U RSH I P I N V E N TORY M ANAGE M E N T L EAD ERSH I P L OG IST I CS M I C ROSOF T OF F I C E
N E TWORK M ANAGE M E N T ORGAN I ZAT I O N P ER FOR MA NCE M ANAGE M E N T P ROJECT M ANAGE M E N T
P U R C H AS I N G SA L E S
T EA M P LAYER T RACK ING
C A R E E R E X P E R I E N C E
SALES REPRESENTATIVE LINCARE dba ANTHEM HEALTH SERVICES October 2013 – Present
Identify and develop new referral sources, while maintaining relationships with established sources in the
medical community. Excellent human relations skills to interface with doctors and hospital administrators.
Provide Customer Service follow up on referral sources or patients to identify problems with product or
services and report to management.
Engage customers in order to provide to them what they need in terms of product and quality servicesand
promote brands when instructed.
Prepare and submit approved plans for sales territory management.
Conduct in services for referral sources educating them in application and use of Respiratory
equipment/services.
Proficient with Crystal Reports and Microsoft Office.
DIRECTOR OF OPERATIONS ANTHEM HEALTH SERVICES 1994 October 2013
Procured all drugs, medical and respiratory supplies and equipment for locally owned home healthcare
company with multiple locations to meet the needs of 9,000 active patients.
Ensured over 100 Anthem employees had optimal tools to achieve success in their positions.
Ensured that all office equipment including telephones, copiers, printers, fax machines are maintained
and operational.
Purchased and maintained delivery vehicles, office furniture, and office supplies – ensuring accuracy of
financials (invoices, refunds and returns).
Managed Distribution and Inventory Staff by providing training, scheduling and performance reviews.
Negotiated contracts and leases for optimal cost savings without sacrificing quality of product or service.
Supervised construction projects to expand office and warehouse four times 1996 – 2013.
Managed the Computer Network (System Administrator): database software system (CPR+) and
Microsoft Server network.
Operated well in a fast paced industry by efficiently multitasking, prioritizing and resolving issues to
ensure continuous service to acutely ill home care patients.
P R E V I O U S E X P E R I E N C E
Stephen Fisher *******@*******.***
GENERAL MANAGER MARTIN ALUMINIUM PRODUCTS, INC.
Performed all of the responsibilities of an owner, while not being the actual owner: accounting (accounts payable,
accounts receivable, and taxes), customer relations, operations, purchasing, sales, scheduling projects, staffing and
vendor liaison. Oversaw installation of construction projects insuring homeowner/contractor satisfaction.
SALESMAN NATIONAL EXTERIORS, INC.
Identified and fulfilled customer needs by estimating cost of improvement, arranging financing and closing the sale.
OWNER PINE HILLS WINE & LIQUOR, INC.
Entrepreneur responsible for all phases of running one’s own business: accounting, customer service, human
resources, inventory control, leadership, payroll, performance management, and sales.
E D U CAT I O N A N D C E R T I F I CAT E S
QP3 Medical Sales Training Program
Microsoft Certificate of Achievement for Managing and Maintaining a Microsoft Windows Server Network
Certificate of Completion: Crystal Reports 11, Levels 1 and 2
MARQUETTE UNIVERSITY Bachelor of Arts
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