Customer Service Manager

Nina D. Tubbs

***** ********* **** / ******, ******** 73013/ 405-***-****/ *********@*****.***

OBJECTIVE

To gain a Full-time position with the possibility of advancement into a managerial position.

PROFESSIONAL EXPERIENCES

Sales Associate/ Third key- Kay Jewelers

10/11- current

Assisted clients with questions about their credit cards

Taking credit card payments

Open and close store

Help customer with finding merchandise

Customer Service - Sitel

11/10- 09/11

Assisted clients with questions about their credit cards

Taking credit card payments

Redeeming reward points for credit cards

Follow-up with pending applications

Sales Associate – Nicoma Park Lumber

10/09 – 10/10

Assisted clients with questions about services

Help customer find merchandise

Inventory Audits

Follow-up with pending applications for rental equipment

Typist Clerk - Department of Human Service (Temporary)

07/09 – 09/09

Take in clients applications

Assisted clients with questions about services

Process applications.

File processes and unprocessed applications

Follow-up with pending applications

STORE MANAGER – TRADITIONAL JEWELERS

11/08 - 04/09

Open and close store on a daily bases.

Assisted customer with finding merchandise.

Process credit application.

Made weekly schedules and posted payroll.

Trained new hires.

Monthly recruiting.

STORE MANAGER, ASSISTANT MANAGER, SALES PROFESSIONAL – WHITEHALL

JEWELERS

09/06 – 09/08

Open and close store on a daily bases.

Assisted customers with finding merchandise.

Process credit application.

Made weekly schedules and post payroll.

Trained new hire.

Monthly recruiting

CUSTOMER SERVICE REPRESENTATIVE – CINGULAR WIRELESS

05/06 – 09/06

Assist customer with questions about their service.

Upgrade customer phones.

Make payments arrangements for customers.

Set up new phone activations.

SALES ASSOCIATE - SEARS

04/04 - 04/06

Process credit applications.

Put out inventory.

Balance cash register.

Help customer find merchandise.

EDUCATION

CHANDLER HIGH SCHOOL

High School Diploma 1998 – GPA 3.50

ROSE STATE COLLEGE

College Courses – Paralegal

UNIVERSITY OF PHOENIX

Associate Criminal Justice -July 2010

Bachelor Criminal Justice - March 2014

SUMMARY OF SKILLS

Microsoft Word Cash Management Skills Basic Computer Skills Telephone Techniques Skills

References Available Upon Request

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