Customer Service Representative

Charlene Rippy

**** **** ****** ( Ellenwood, GA 30294 Cell: 404-***-**** (

***************@*****.***

Targeting Positions in ...

Office Administration ~ Customer Service

SUMMARY OF QUALIFICATIONS

Dedicated, hardworking professional with over 10 years of broad-based

experience in customer service and administrative support. Possess strong

attention to detail; excellent communication, problem solving and conflict

resolution skills. Team player, able to build strong rapport with diverse

range of coworkers, management, and customers. Fast learner, able to adapt

quickly learning new procedures and policies. Excellent work history as

regards to work ethic, dependability and willingness to go the extra mile.

Solid technical skills includes working knowledge of Siebel, MS Word/Excel,

medical terminology, Medisoft, and Dental Vision.

AREAS OF EXPERTISE

. Customer Service . Insurance Verification .

Procedural Coding

. Call Center . Medical Collections .

Administrative Support

. Billing Inquiries . Complaint Resolution .

Computerized Scheduling

PROFESSIONAL EXPERIENCE

Great Expressions Dental, Decatur, GA

2012 - 2013

Patient Services Representative

. Provide administrative support to include scheduling patient

appointments; verifying insurance coverage and updating patient

information; answering telephones and collecting medical payments.

. Enter codes into the system upon receipt of the patient charts.

. Verifying patient information; answering telephones and collecting

medical payments.

. Provide administrative support to include scheduling patient

appointments; verifying Utilize respect and confidentiality when

dealing with staff and patients.

. Input data and organize medical files and ensure charts comply with

HIPPA regulations.

PFG Cable Services, Atlanta, GA

2010- 2012

Customer Service Representative

. Utilized computerized scheduling to set appointments to

reclaim disabled cable equipment in multiple states for several cable

companies including Comcast, Cox and Delta Cable.

. Performed customer verifications in order to recover disconnected

cable equipment; used computerized software system to manage customer

accounts.

Harland Clarke Corporation, Decatur, GA

1992 - 2009

Customer Care Specialist

Customer Care Liaison

Research Clerk

Customer Service Representative

.

Utilized computerized system for tracking information

regarding check orders

. Managed a mixture of inbound and outbound call activities with

responsibilities for customer service and customer complaint

resolution.

. Acted as a liaison between sales representatives and local call center

in order to resolve issues concerning customer Ensured billed items

were charged to the appropriate department for accounting purposes and

troubleshooting issues.

EDUCATION

Javelin Technical Training Center, Morrow, GA, 2009 - 2010

Office Information Professional- Medical Office Certification Program, GPA

3.85

Pursued Business Administration courses at Marshall University, Huntington,

WV.

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